United auto repair

Jessica Pena-Delgado

★★★★★

7 years ago

Dropped my car off and had it repaired in 2 days! Saved a ton of money, I got quoted $400 more at another shop. Haven't had any problems. Vince knows his stuff. This is the only place I will go for now on if I have any problems with my car again.

Dustin Suarez

★★☆☆☆

12 years ago

The short version: unprofessional, lazy, and inefficient. Failed to properly diagnose a simple electrical error and wasted entirely too much time in the process. The long version: When my vehicle completely failed to start, it was taken to United Auto Repair for diagnosis and repair. About three days later, they told me that the error was a faulty ignition switch. I had to call regularly to get status updates on my vehicle because the shop didn't bother to contact me when they had new information. Fast forward the rest of the week, and I discover, via a phone call that I made, that my vehicle was ready for pick-up. Again, the shop didn't bother to contact me to inform me. The cost of the "repair" was $350. The vehicle didn't perform much better. I had to take it back three days later because it once again failed to start. On the first day they had the vehicle, they told me that the starter that was the in the vehicle, which I had purchased and installed myself just the day before, was no good. They told me (again, through a phone call that I made to them) that they could take the starter to the store where I purchased it, exchange it for a good part, and install it for me at no extra charge. I approved this course of action. They hit a snag when they attempted to make the exchange because they were giving the store an incorrect name and phone number, and the store therefore could not find a record of sale. United Auto Repair did not inform me of this. Instead, they went the rest of that day and the entire next day doing nothing, making no effort to contact me and inform me of what had happened. On the third day, I once again called them and discovered this outrageous news. I promptly picked up my vehicle on the third day and had another personally trusted mechanic look at my vehicle. As it turned out, part of the cable connecting my starter to my battery was faulty. United Auto Repair turned a 50-cent, 3-minute fix into a 350-dollar ripoff and ten days of wasted time.