Universal Transmission Inc.

James Hepker

★★★★★

5 years ago

Very happy with the service I received from Universal Transmission. Outstanding customer service who kept me updated throughout the repair, fairly priced and honest through the whole time. I highly appreciated their customer service and excellent workmanship. My truck shifts better than when it was new.

Trustworthy505

★★★★☆

5 years ago

Kevin is cool. He took me around the block and consulted my issue and shot me straight on my options. He explained the work that needed to be done. And while he could do the work, he couldn't start on it for some time, because he was already slammed with work. So he even recommended another shop, since what I wanted was performance upgrades more than repair. He took his time with me and did not take advantage of me. I appreciate that.

Steven Lucero

★★★★★

5 years ago

Great service and communication. They kept me informed throughout the rebuilding of my 4L60E transmission. Quick turn around time. My truck is running great and they gave me a 2 year warranty on the work. Definitely recommend them.

Leo PEWPEW

★☆☆☆☆

a month ago

5500$$$ to rebuild a 1200 transmission, there smoking crack

jeff long

★★★★★

8 years ago

Honest and Friendly service. Linda was fantastic to work with. We had a vehicle broke down while passing through NM; they worked us in quickly and treated us more than fair on price! Highly Recommend this shop!

Andrea Brone

★★★★★

3 years ago

If you want honest, you have found the right place. Family owned businesses are always the best in my experiences. They were fast and explained very well what was happening with my car. I found them on Facebook because everyone recommended them hands down and now I do too.

David Zarikta

★☆☆☆☆

2 years ago

August 7th my 1993 Jeep Grand Cherokee was towed to the lot per scheduled appointment with Universal transmission for a 42RE transmission rebuild. For one month I did not hear anything from this place. They had my number and my wife's telephone number on file. They also had my email address for which they emailed the quote for transmission rebuild. Approximately one month later my wife called to check on the vehicle since we had not heard anything. Apparently the mechanic there decided it was not worth it to work on the vehicle. The vehicle has a known exhaust leak(I was planned on fixing that after the transmission was fixed). Also the mechanic stated he could not shift the 4wd correctly( recently put a 242 transfer case in). All that was needed was the shift guide from the 242 which was sitting the passenger seat. The place also told my wife the differentials were not spinning, however this was not the case after towing home. I know this vehicle had some issues, however, all I wanted was the transmission pulled and rebuilt. They came highly recommended to me, but the lack of work and communication was piss poor. I would never take a vehicle there again. The price was much higher that all the other places I checked with, but I heard there quality was high. Well apparently not! I am out the cost of the tow to the shop and back, which is annoying.

Naye Naye

★★★★★

5 years ago

I loved the service and honesty provided. They did an awesome job and will continue to go there for future work. I drove all the from the east mountains just to have them work on my car and it was worth it. Good loyal car place. Highly recommended!!!

Jenna Williams

★★★★★

9 years ago

They were very polite, knowledgeable, honest, and extremely fair. They even went the extra mile to ensure that everything else was looking alright in my car before I head out on a long trip. I don't think I've ever had such a good mechanical experience as I did with them. They were awesome! Highly recommend this business!

Taren Moore

★☆☆☆☆

Edited 2 months ago

Brought a durango in years ago. And the service was ok. Took months to get a transmission for it. Recently I brought a ram 1500, beat up pretty bad for a transmission and tcase rebuild. They wanted to replace the coolers on the truck as I suppose the ones on it whernt factory. So I accepted. After they took 6 months to do this job, my truck got flat spots in the tires. Which has been probablematic. The transmission pan leaked when I got it from them. In the progress of getting that fixed. And it leakes between the transmission and tcase. Seals dont seem to be there thing. Because we decided to do the coolers, the transmission line now rests on the lower radiator hose. Safety hazard! The upper radiator hose semi rubs on the compressor pully. Another potential hazard.still working out the solution for that one. After spending 7700 dollars for the work, there absolutly lack of attention and procedure has costed me another 2500 dollars. And im still weary about driving it. Note, this truck was rough. Power steering was bad and messy, and it was rough to drive to begin with. But I dont feel this was the service I deserved. Also note, front desk ladies are actually pretty awsome! Very sweet very smart.

cheryl malaspina

★★★★★

2 years ago

Do you want the truth about your Transmission - or another ignorant clot trying to sell you on fantasy? The staff at Universal are well trained, understanding and you get an estimate and findings, in writing, at the end of their investigation that will satisfy this old lady or a master degree wheelhead. I think they are a great place to do business with.

Natalia Salinas

★★★★★

2 years ago

Universal Transmission came highly recommended to me and I want to highly recommend them to you (and for good reason)! I bought a 2018 Chevy Malibu almost a year ago. It has given me so many issues since I’ve purchased it and recently started to give me transmission issues. I took it here to get the transmission serviced and was pleasantly surprised with how well the customer service was. Linda at Universal Transmission explained everything to me so I actually understood what was going on with my vehicle as well as what steps were being taken to fix my vehicle. I was very impressed with her knowledge of transmissions and cars in general. The staff and mechanics at Universal Transmission were thorough in the diagnosis of my vehicle. Linda and her team even found other issues with my vehicle. She took initiative to call the Chevrolet dealership and found out that one of the other codes that was popping up fell under a certain recall that was free of charge to fix. She explained once I picked up my vehicle I needed to take it there ASAP to get the open recall completed. The communication between us was excellent and in my opinion, the most important part. Not only did she communicate with me every step of the way, she was very fair in her pricing and cared about my vehicle as if it were her own. I like that. My vehicle was diagnosed and serviced expeditiously. Once my vehicle was returned to me, I took it to Chevrolet and they told me the recall was closed and I would have to pay out of pocket. I was so upset and was forced to call Linda back on a Friday at 5 pm. Without hesitation she sat on the phone with me for nearly 30 MINUTES assisting me with information that Chevrolet couldn’t or maybe didn’t want to do for me. Linda ultimately helped me save money, fix my car, and I am forever grateful. She is absolutely amazing! Thank you Linda and everyone at Universal Transmission for the EXCELLENT CUSTOMER SERVICE!

Rick Crocker

★★★★★

a year ago

I had an excellent experience with Universal Transmission in Rio Rancho, NM! From start to finish, Linda, Aubre, and the entire tech team went above and beyond to assist me in procuring an OEM transmission for my 2014 Chevrolet Corvette Z51 through a warranty company. They showed incredible patience, professionalism, and dedication in getting everything sorted out, and they didn’t give up until it was right. I truly appreciate the care and time they took to ensure my car was back on the road in perfect condition. Thank you to everyone at Universal Transmission for your hard work and commitment to customer satisfaction — you guys are amazing!

elkoholic elkoholic

★★★★★

5 years ago

Amazing group from office to shop. They give me 110% to fix a problem on my Jeep that I have had for years and had multiple shops look at and this crew went above and beyond and I haven't been this satisfied with my Jeep in years.

Jessica Mendoza

★★★★★

11 months ago

Love this shop. I personally manage a shop but we do not work on transmissions, I trust the team at universal and recommend them to anyone that needs transmission work. Thank you Linda and universal team for taking care of me and my family. 😃

Steph Day

★★★★★

a year ago

Universal transmission took very good care of my car and I (a solo female) when other shops wanted to price gouge and take advantage of me. Everyone on the staff is professional, kind, and communicative. They kept me informed of what was happening every step of the way. Got me the best deal, and my car runs great ever since I picked it up.

Jeren Garfield

★★★★★

a month ago

Thank you very much for taking care of us from start to finish, great service and friendly customer service, got my transmission rebuilt and at a reasonable price, back on the road a week later, I recommend and will be recommending Universal Transmission to anyone in need of repairs. ☺️