About Business
Caliber Collision is a leading Car Repair specialist serving the Rio Rancho, NM, Rio Rancho area. They provide a wide variety of solutions, including Auto body shop, Auto bodywork mechanic, Auto dent removal service, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 93 verified reviews, their reputation precedes them. As a locally-owned business in Rio Rancho, NM, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Rio Rancho, NM.
Google Reviews
Alicia
★★★★★
Edited a month ago
From the moment I called, Daniel first was concerned if everyone was ok when I explained there had been an incident. He then assisted me step by step what to ask the insurance for to get the ball rolling for making an appointment to get the repair process started. They got me in the next day, James was very informative. Very friendly, efficient, helpful and sincere in the customer service they provide. I will definitely recommend and keep in mind if future repair are needed. Thank you for making a stressful situation manageable
Amanda Evans
★★★★★
3 weeks ago
I can’t say enough great things about Marcus at Caliber Collision! From start to finish, he made the entire repair process smooth and completely stress-free. He was professional, knowledgeable, and incredibly communicative every step of the way. Marcus took the time to explain everything clearly, kept me updated on the progress of my vehicle, and made sure all of my questions were answered. It’s rare to find someone who genuinely cares about both the quality of the work and the customer experience, but Marcus truly goes above and beyond. My car looks absolutely amazing — like nothing ever happened! The attention to detail and pride in workmanship really show. If you need collision repairs, I highly recommend asking for Marcus. He delivers outstanding service and exceptional results!
Kasandra Chavez
★★★★★
3 weeks ago
This shop is awesome. I’ve never had to get my vehicle worked on and they helped me through throughout the entire process. They even help me get my Insurance assignment sent to them. They kept me well informed I heard more from them that my insurance company throughout the entire process. I filed the claim back in October and it seemed like the insurance company was sandbagging the claim great shop highly recommend recommended.
John Vogel
★★★★★
a month ago
Entire staff was amazing! Great customer service and communication. My truck looks brand new and better than I hoped for. Marcus went above and beyond, even arranged for my windows to be tinted at another shop. I highly recommend Caliber Collision, I am very happy Travelers pointed me in their direction!!
Kassy Chavez
★★★★★
a month ago
My Chevy Traverse came out phenomenal! The entire shop was great to work with. I will recommend them to anyone I know who needs bodywork
Kally Macias
★★★★★
5 months ago
I had a wonderful experience and would highly recommend their services! I took my equinox in there for some rear bumper repairs and it looked brand new at pick up. Paint matched perfectly. The team was wonderful to work with too. I highly recommend you ask for Marcus as he was friendly, professional and super knowledgeable. I give 5 stars!
Shay Benally
★★★★★
3 months ago
Love, love, love them! Communication throughout the whole process has been great, from the moment you walk in for an estimate to when you walk out with your repaired vehicle. The option to get weekly phone calls or text messages for updates definitely helped with my already busy schedule. Thank you!
Teresa Gonzales
★★★★★
3 months ago
I had a fantastic experience at Calibers Collection. The staff was incredibly friendly, patient, and professional. They took the time to answer my questions and made me feel welcome the moment I walked in. Outstanding service—I’ll definitely be coming back!
Kat N
★★★★★
a month ago
Highly recommend Caliber Collision in Rio Rancho. Had my son's vehicle repaired quickly. Glad I chose them and didn't go with who insurance wanted.
Patient Zero
★★★★★
a month ago
10 out of 10. This shop is outstanding! Looks brand new.
E Sanchez
★★★★★
Edited 2 years ago
Wow! My car was left looking like new! I’m so happy with the service I received! My service advisor Jennifer and the office manager Jessica went above & beyond to keep me informed about the status of my car and made me feel important as their customer! The pictures speak for themselves ! I am telling my whole family to use this location !
Donnie Kelly
★★★★★
2 months ago
Caliber Collision fixed the car right the first time. Also finished earlier than expected. They also detailed the inside of the car. That was an unexpected surprise. Top notch.
Gucci Gabe
★★★★★
6 months ago
Highly recommended if you are looking for a body repair shop. They do great work and keep you updated on the progress of your vehicle.
Derrick Macias
★★★★★
5 months ago
Took in my vehicle to get painted after an accident. Customer service was amazing very respectable of my time and thorough on explaining everything that was needed to get painted kept me in on the loop each step of the way and reached out to me so I wasn’t wondering what was going on with my vehicle I highly recommend this shop and if you ask for Marcus Macias that’s who made it so easy and enjoyable to do business with.
Gil Guaderrama
★★★★★
2 months ago
The staff and crew at Caliber Collison in Rio Rancho are second to none in terms of world class customer service. And, my car came out looking good as new. Kudos to all.
Edgar Castillo
★★★★★
5 months ago
Great experience dealing with Marcus. Marcus is very professional and cordial. kept me up to date through out the entire process of having my vehicle repaired. recommend 100%
Chrissy Vigil
★★★★★
3 months ago
Just want to be very grateful to James, who has continued to update me with repairs on my vehicle! He is very humble to speak to and informative and answers my questions and concerns!! Thank you so much James so much
Krystle Sowell
★★★★★
4 months ago
Daniel is amazing! He goes above and beyond and I couldn’t have asked for a better service from him. I went through USAA as an approved body shop. Thank you again!!!
tee torr
★
☆☆☆☆
a year ago
Very untrustworthy and their business practices are questionable. This auto body repair shop misquoted me even though I disclosed the previous Bondo work, they still pretended not to know about. I'm sure it's a common business practice amongst these kind of shops, in order to extort more money from insurance companies. Its frustrating to me, they never repair my vehicle, after several days of holding it, wasting my time and money. But what take the cake, is when I finally picked up the vehicle they used HARD WATER to wash it off, leaving mineral deposit stains all over the vehicle. I would not trust these people. They seem very unethical and pretend to be ignorant about their own work, when convenient. Any body shop in New Mexico using hard water to wash your vehicle is either trying to ruin your paint job or they are just terrible at what they do. I will also be launching a complaint against this business with my insurance as well.
taz T
★★★★★
6 months ago
I was devastated and embarrassed about my accident, So many issues I was going threw and Dan took all that stress away. He saved my car and got James and Brook and thier team to help. They always communicated with me about my car. When my car was done it looked amazing like there was no accident. My car drives well and have not had to take the car back. I'm so thankful to Dan, he helped me by going above and beyond. When I felt embarrassed he reasured me and made everything better. There are no words to describe how much I appreciate Dan and his team . Thank you all so much!
