West Mesa Auto Craft Inc

J P

★★☆☆☆

a year ago

I chose this business based on recommendations but am sadly disappointed. I agree a lot with Sue M's google review experience. The attention to detail with body work and painting was disappointing and the owner took no responsibility for the results. If you choose to accept an estimate with this business make sure you audio record your transaction because what you communicate as your desired outcome for your vehicle and what they interpret are going to be two different things.

Manny Luke

★★★★★

3 years ago

I’m happy with the service these guys did on my car. Someone banged up the side of my brand new Mazda. But after these guys were done, it was as good as new! They’re booked out very far, so the whole process took about 4 months between waiting for them to take my car, waiting for the parts, and doing the work. But after it was all said and done, my car is back in its pristine shape. NOTE: make sure they have all the necessary parts before taking your vehicle in. I took mine in, and a week later they called me and said that the parts weren’t in yet, and I had to pick my car back up. If I had rented a car, that would have been a total waste. But I’ll keep the 5 stars because my car is fixed and in the end that’s all that matters to me.

Abby Jensen

★★★★★

2 years ago

They fixed my son's truck in 4 days. It had a dent and a broken tail light. They did a great job and the truck came out really nice. They were always super helpful when I called or stopped in. I had a good experience.

Jeff Wasser

★☆☆☆☆

2 years ago

Would give zero stars if able. Where to start… the lady behind the counter might be the most disrespectful customer service rep out there. Called for an update after 10 days and she was very snappy, rude and gave inaccurate information just to get me off the phone. Fast forward to picking up my car. They pull my car around and obviously I go to check their work. I immediately noticed that a piece of the bumper they had replaced was hanging off completely unsecured. When I brought this to one employees attention he scoffed, walked over to my car, and beat my bumper into place with his fist. He looked at me and said, “better”? And walked past me. (Unbelievable). I then noticed a piece of protective plastic they put on had multiple air bubbles underneath it. They told me they would order another protective piece and replace it. I go to the grocery store and open my trunk to load groceries. I had a bottle of protein in my car that was brand new. The top looked like an angle grinder was taken to it and protein powder was all over my trunk. (How fitting for my experience thus far). When I took it back to have this problem addressed I was told “it looks like a rat chewed on it”. I can accept that. What I cannot accept, the rat came from their shop, them seeing the mess in my trunk while it was in THEIR shop, and letting me drive off with a $60 bottle of protein scattered all over my trunk. The guy helping me only offered to throw my bottle away. Not replace it, not even a simple gesture to vacuum my car out. (Some quality customer service right there!) Fast forward a week: my car kept making emergency alerts while in reverse. Come to find out my sensors were falling out of my bumper. (Oh boy) I bring it to the shop and I’m told that instead of using brand new 3m tape to secure my sensors, they tried their “best” to clean the original tape and re-use it. They told me I will need to drop my car off and have it repaired. Dropped my car off and was informed they did not order a new protective clear coat plastic, instead, they plan to “fix” the bubbles they created. Oh, and now they are going to use new 3m tape to secure my sensors to my bumper. Why the new 3m tape they have in stock at the shop wasn’t used is beyond me. They fixed my sensors (at least for now) but my protective clear coat plastic still has air bubbles in it. Throughout this endeavor, the manager has yet to speak to me face to face. He sends his minions out to do his dirty work for him. Some quality leadership right there. Explains their top notch customer service! Needless to say I informed my insurance company of how unsettling my experience had been with west mesa auto and they will no longer be sending customers there. I’ve also contacted my lawyer and he eagerly waiting to see the results of my car being in the shop this time around. My lawyer had me contact the BBB and report them as well. I don’t understand how this place is still in business. Do yourself a favor and stay away from west mesa auto. The management and customer service alone is the worst I’ve ever seen. They won’t touch another vehicle of mine

Pedro Garcia

★★★★★

a year ago

It was hard to find a place to fix my 2007 Suburban. When I called they told me to bring it in no appointment required did the estimate on the spot and they only took 3 days to fix it. They did a great job and got my ride nice and clean!

Cooper Hill

★☆☆☆☆

a year ago

Unfortunately car was keyed on passenger side through all the doors and rear quarter panel. They fixed the keying on the side of vehicle, still can see it a little bit, not too noticeable but none the less still there. Another issue I had was over spray! Was absolutely ridiculous with how much over spray of clear coat was on the vehicle, inside windows, 3/4 wheels with clear coat on them, and side skirt. Went and addressed the issue multiple times didn’t take ownership for there mistakes. Said “was already there” which is absolute BS, horrible customer service and over all rude. Highly do not recommend this shop, take your vehicle here if you want to it get screwed up.

J p

★★★☆☆

4 months ago

I did not use their services because in comparison to other shops they were over priced.

Sarab Shakti

★☆☆☆☆

a year ago

Allstate said this company was in their Good Hands network so I trusted that they would do the work required for my body work repair. The driver side door needed to be repaired, they have it back I me with the window and door not flush with the car. It sounded like a plane was taking off when I drove it. I brought it back and the owner said he’s human (interesting because I thought you were running a car repair service?) and he did some more shotty work to get the door at least flush with the car. There is still a loud sound when I drive and I Joe have to take my car to another shop to make sure the work they did was even up to code. Also everyone that worked there was rude and creepy.

Anonymous Andy

★★★★★

a year ago

One of my doors was not opening, and I was suggested this location from a local mechanic for body repair. Not only did they exceed my expectations, they were able to organize a time to work on my car while I was out of the country. It took them about 2 days, I was on my trip about a week. Despite still being gone for another 5 days, West Mesa took great care of my vehicle and left it behind a locked gate until I returned, no extra charge. Friendly and reasonable people who treat you with respect as long as you show it back :) I highly recommend them.

Ariel Mosimann

★★☆☆☆

Edited 10 months ago

Very disappointed with the communication and repair work from this company. My car was given back to me with the incorrect emblem, a tint thing but I didn’t ask to be in an accident. I’ve called several times to get an update without any response. I also had to get my car evaluated for damages and shoddy repair work was found. My bumper is being held in place with a ZIPTIE!!! Part of the paint coat was never completed and there is already rust from the repair where it wasn’t done correctly. Very frustrated and disappointed. Update: I called back per the note below and was told that since it had been over year since the work was complete, they wouldn’t gurantee their work. They kept my car for 6 months. I don’t have an extra car to get around in and they wouldn’t return calls previously. I spoke to Maria and she said she’s never spoken to me and there’s nothing they can do. I have a third party report showing their shoddy work and explained that to them. She basically told me that I probably zip tied my bumper because they wouldn’t return calls never. My professional Report and photos say otherwise but they didn’t care. I wouldn’t recommend them to anyone.

Andrew Montoya

★★★★★

7 months ago

I stopped by to get an estimate for painting a side mirror prior to installing it. The receptionist was incredibly friendly and asked for a few details on the car for the estimate. When the tech inspected the damaged mirror and new replacement, he said, "Just swap the bezels. That's what I would do instead of painting it." That is what I call proper customer service! I have a couple of fender dings that still need fixing, and this will be the first place I call.

kassie Vasquez

★☆☆☆☆

2 years ago

Never properly fixed, never even fixed the front of the vehicle, was not ready first time when they said it was since they had not repaired all damage, installed rear windshield wiper improperly, did not test or confirm if all replacement parts work properly, left entire vehicle extremely dirty, could not bother to clean battery terminals to let car hold a charge and told us it was our issue to clean and replace even though this could have been easily performed. Felt outstanding issues were better off fixed elsewhere due to poor workmanship and inability to perform work properly the first or second time

Adrienne Campbell

★☆☆☆☆

2 months ago

They gave me an estimate before the holidays and now they are closed and no one will get back to me. Pretty unprofessional to not let anyone know when or if you might be open again. Now have to start over again and get new estimate at a different shop. 👎

SuziWoozi

★★★★★

a year ago

Great work! Earlier than expected wait time. My first minor accident but everything was handled efficiently by Maria at desk and Steve who started the process. Car looks like new and was even vacuumed and smelling good. We totally do recommend if work is needed. Happy we went with West Mesa Auto.

John Lujan

★★★★★

a year ago

I took my Tesla Model Y for an estimate and was so pleased with the quote that I decided not to seek other options. I received my car back within 72 hours, and it was repaired perfectly. The staff were great, and the service was outstanding.

M B E

★★☆☆☆

5 months ago

I only went to this shop because the insurance company I was working with gave it to me as one of two options, the other option was on the other side of town. When I got my car back it was covered with a bluish white chalky film and the seat, floor mats and carpet were covered in it as well. When I brought it to the owners attention he brushed it off and said they try to keep it clean but it gets messy. He had the estimator clean it with a rag but it was still messy when I left and I had to take my car to get detailed. Also my tail light had been hit and scuffed and was supposed to be fixed but that was also a detail that was overlooked. The owner said he could buff it out really quickly. The mark is still there. Lastly they have an automated message system with a link to let you know when the car will be ready. I received a message on a Friday stating that my car was in the final stages and would be ready that day. I returned my rental car but was later told that it wasn’t accurate and my car was still waiting to get pained. I was told it would probably be ready on Monday. Monday came and went and I had to call again and was told that it was still being painted and then going to be reassembled and then detailed. The lack of attention to detail was appalling and after reading other people’s reviews I’m clearly not the only one who feels this way. I recommend the business should take a look at itself and work on making improvements and I recommend anyone working with insurance to see what else is available.

Nikki Robinson

★☆☆☆☆

4 months ago

Terrible service. Terrible repair job. Took my car in to get fixed, they literally just glued it back together, when they called me to pick my car up it was still not repaired properly and was told that it was the best they could do. Photos are from after it was “fixed” before they put glue on it