Chalmers Quick Lane in Rio Rancho

Randy Johnson

★★★★★

2 months ago

The service was outstanding. I dropped my vehicle off a few hours before my evening appointment and the service was completed early. Everyone I worked with was very courteous and professional. Their hours 7am to Midnight is amazing, making it so convenient to get the oil changed when it works for me.

Don McClelland

★★☆☆☆

a month ago

I had an 11 O'Clock appointment and arrived 15 minutes early. When I asked how long the service would take I was told it'd be about 45 minutes before they would get my vehicle in then another 45 minutes to service. Why did I make an appointment? So I spent 2 hours walking around and waiting. My truck was eventually pulled ouround front and the keys dropped off to Michael. I waited another 20 minutes for Michael to finish his engrossing conversation with another associate before he printed the paperwork and released my truck to me. Not an experience that I'm looking forward to again nor would I recommend.

Serge Libaridian

★★★★★

a month ago

So pleased to hear there was a mobile service. I had no clue there was a minor recall, Matt gave me a call and they were out the next day. Chalmers is the only dealership I do business with and recommend.

Jason Bodley

★★★★★

2 months ago

Quality service in a timely manner. I trust Chalmers Quick Lane, they’ve always been honest. I’ve never had any major issues. I’ve been using them for several years now quality work. The new furniture is a great improvement. Very comfortable while you’re waiting for your vehicle.

Richard Neubert

★★★★★

2 months ago

Chalmers Quick Lane was great. I took my truck in for "The Woks" service. They were very efficient and timely. They called me with some concerns, but no pressure, just pointing out some areas of concern. I would recommend them to everyone who wants quality efficient service on their automobile.

Candice

★★★★★

a month ago

My experience was really good. My truck needed an oil change and since I was in Albuquerque for the weekend. I decided to get one. I have been to Don Chalmers quick lane but it was for something else this was my fist time getting an oil change and I can say that I’ll going back next time. Staff was friendly and the service was quick!

Jerry D

★★★★★

2 months ago

Chalmers mobile service was outstanding, it was nice to have the one - on - one service provided. The customer has direct contact with dude fixing your vehicle and don’t have to listen to a service advisors blah, blah, blah, after waiting for days to come get my vehicle. Chris is an assets to Chalmers, good pick placing him in this position. His knowledge and attention to detail was great. He kept me informed and made recommendations that were Money saving and common sense based. Just a side note, get the mobile service tech all the required equipment needed to do tire rotations, coolant drain/flush and differential fluid drain and flush. This opens another door for full line of service’s. I would without hesitation recommend Chalmers mobile service. Good work team…

Matthew McCarty

★★★★★

2 months ago

Michael Deforrest was my advisor he got me in and got me done quickly , he had great communication throughout the entire time he had my wife’s vehicle doing a oil change , got me in and out quickly and they did a great job 👏

Michael Avila

★★☆☆☆

2 months ago

I wish I could say this last appointment was a great as the 2 previous but I cant. I was 15 minutes late to my 1:15pm appointment due to traffic.A woman in front of me was an hour early for her appointment but service writer Mike assured her there was a cancellation and moved her to my spot. I let him know I was there and that I was apologetically late and I hooe he didnt give her my appointment time. He said hes putting her on the board in order of when we come in. So they got to my car at 2:45pm After my appointment was done I was charged an extra fee for the shop rotating the spare into rotation when the previous 2 times I took it there I was never charged? Needless to say, they do a great job on my vehicle every time im there and the star rating is for the customer service or lack thereof of from Mike.

Yumi Traylor

★★★☆☆

3 weeks ago

Customer service is pretty good but I believe technician needs to be trained. I brought my 2012 F150 for engine oil change then Jose told me that I need to do some maintenance and repair done. Technician worked on spark plug and some other issues. I picked up and next day when I started the engine, check engine light came on. I have never had check engine light on my truck. I was upset so I brought my truck back to the Quick Lane. The customer service was very nice and listened my concerns. Then after that it was spark plug wire issues. It’s fixed without any extra charge but I think technician should check everything before return my truck to me. This experience was very inconvenient for me.

Curtis Mattingly

★★★★★

3 months ago

Took my 2012 F250 Super Duty in for Oil change and then system coolant flush. Mike took very good care of my service always keeping me informed. Best team around for working on my truck. In fact they are the only service department team to work on my vehicles for the last 6 years. I trust them that much. Excellent service location in Rio Rancho if you need good fair service. Highly recommended. Thanks alot Mike and team!!!

Deric Burt

★★☆☆☆

2 months ago

I was informed I would be updated via text messages(didn’t happen). Every time I get my fluids changed I end up getting oil in my driveway and garage. My right rear door doesn’t engage anymore which I noticed the next day. Over priced for the service I received. Serviced 4x4, differential fluid, transmission, oil, radiator flushed, battery check and electrical checked, etc

Curtis Hargrove

★★★★★

a month ago

I’m very finicky when it comes to my vehicles. When I get into my truck after a service at Chalmers Quick Lane in Rio Rancho this is what I get, the inside and steering wheel are as clean as when I dropped it off, no grease & oil on the inside. No puddles of residual oil dripping in my garage because someone didn’t clean off after filter and plug pulled, and no hand prints all over the hood and frontend. The Techs doing the service are very clean and courteous about keeping their work out and off your vehicle. As for Jose at the front desk, very positive attitude, very friendly, Chalmers is fortunate to have people like him. And lastly, if you do choose to wait on your vehicle, a very comfortable waiting area, clean store, and clean bathrooms. A pleasant experience, and I will be back there again. Thank you everyone.

Jeanette “JES”

★★★★★

2 months ago

I didn’t realize this shop is part of Don Chalmers Ford. I had appointment at 9:30am my Maverick was taken into shop at 9:50am as shop was a little busy. I was very pleased with the service on my truck. I could feel a difference immediately when starting and getting my truck after service. Very pleased. I paid for The Works oil change package and got an A+ on everything which makes me feel safer driving my vehicle. Thank you all for your hard work and keeping me safe in my vehicle on the road.

Dawn Pasnewski

★★★★☆

a month ago

I went in for an oil change and the technician recommended some other services for my vehicle. Instead of verbally telling the customer what they recommend it would be helpful to see it in writing. Might help the customer make a more informed decision. Also, the customer should be able to have those recommendations when they leave the shop. Not everyone has the means to have their vehicle fully maintained by a shop and a family member be able to assist. I understand you’re trying to increase your profits, but a single, low income female I feel I should have the option as to who I have to what on my vehicle. Just as I have chosen your company for my oil changes.

Vm Saenz

★★★★★

a month ago

I play drums for 2 national acts and 2 international acts. Being mobile and keeping me in the road is huge to my work. The Staff in Rio Rancho, NM always seem to be above and beyond any expectation i may walk in with. QUICK, VERY EFFICIENT & SO FRIENDLY! Michael was so great to work with. I do appreciate ya Sir. Thank You for all you do and u all are the reason I keep KEEP KEEP!!!! Coming back Vicente Saenz Drummer for Al Hurricane Jr, Grupo Sparx, Lorenzo Antonio, Santiago Shaheen / Tiny Morrie

Victoria Sledz

★★★★★

a month ago

We were visiting Rio Rancho and discovered a low tire as we were leaving early on a Monday. Luckily this Quick Lane opens at 7:00 AM so our wait wasn’t too long to get some help. The shop is run by some very helpful staff. Their waiting area is quite unique (other service shops should take note) in that they have comfortable chairs, tables with booth chairs, coffee and soda stations and the area is very spacious. They obviously believe that a happy customer is a good customer. They checked our vehicle promptly. Although we ultimately didn’t have a problem with our car, at least we had peace of mind that it was checked out before we got on the road. Later, in the day, they did a follow up call to see if all was still good. This is another excellent example of good customer service. These guys are great and I recommend them to you based on the interest they took in us and our concerns.