Upstate Imports Auto Repair Syracuse LLC

its pablo

★★★★★

a year ago

had an amazing experience with upstate imports. i brought my jaguar f type because it kept leaking coolant out of the coolant reservoir and i didn’t know why it did that. i changed the coolant reservoir multiple times by my self and the issue kept happening. so i decided to take it to them since most of my friend took their cars to them and they were the only reputable shop that had amazing reviews and worked on foreign cars. they figured out the issues and checked the car fully for me. they found out that the coolant cap was the wrong cap and that it kept overflowing coolant because of that. they replaced it and replaced multiple other stuff that i didn’t even know was a issue. now the car drives great! definitely will be coming back to get more stuff and performance mods done. 10/10 experience shout out to the tech and the person that kept updating me everyday with what they did to the car and what’s needed and what’s not really needed.

Rodney Durso

★★★★★

2 years ago

Tony and the Upstate crew were really great, they're total pros! They thoroughly checked out a used car (2008 Saab Aero), that I was considering purchasing and they did a very good job. They produced a detailed report on the condition of the vehicle and gave me options to do any, or all repairs needed, and with zero pressure. I had many conversations with Tony about my questions or concerns, that he happily answered. In the end, because of their thorough investigation and repairs, I bought car. Upstate took all the hesitation out of the decision to buy the vehicle. They also did a fabulously good job in detailing the car. Tony then connected me to a transport company who picked up the car in Syracuse and delivered in to me in CT. All in all, a very professional experience. I feel very confident in recommending Tony and his team at Upstate.

Megan Barnes

★★★★★

5 months ago

Unfortunately my Lr4 developed an issue with the shifter when it was left to sit too long while I was out of the country. Tony and his team were able to quickly make repairs and get my car back to me. Excellent service and knowledgeable staff. Would highly recommend this shop, and specifically this location for any work needed on import vehicles.

Christine Brophy

★★★★★

a year ago

I was so pleased with my service. The entire team at Upstate Imports Auto Repair Syracuse goes above and beyond anything I’ve ever experienced with auto repair. Everyone was so professional. Their extensive knowledge about my car and the continued communication was top notch. The detailed inspection report (with photos!), and estimate for work (which I was expecting) was so impressive. Even more impressive was the final bill which came in well below the estimate. I feel like we’ve established a great working relationship- which is something of days gone by. Thanks Upstate Imports! See you at the next service.

Craig Nichols

★★★★★

5 months ago

Excellent service, reasonable prices. Very hard to find an honest repair shop nowadays that is reasonably priced and does superb work. Upstate Imports checks all the boxes. Thank you Anthony and your team. My Range Rover is running perfectly.

Keith Snyder

★★★★★

Edited 5 months ago

The best place to have your euro vehicle serviced or repaired. Competitive prices and talented technicians who really know your vehicle. Zach knows my 09 BMW 335xi better than the local dealer techs, IMO. They provide a comprehensive inspection of all systems in a viewable emailed report. Tony’s estimates & scheduling are spot on. My 16YR old BMW is running & driving as good if not better than the day I purchased it. - KLS

Joe Marks

★★★★★

Edited 4 months ago

If you’re a car enthusiast or genuinely want your car in great hands. This is a trusted shop! check these guys out. One of two shops in Syracuse I’d ever go to . Thanks Tony and crew !

Tim Byrne

★★★★★

a month ago

The staff at Upstate Imports were friendly and helpful in putting my mind at ease. Tony and his staff are top notch and I highly recommend this group for any service needs you may have.

Arthur Coli

★★★★★

3 months ago

Upstate Imports has serviced three different BMW's of mine over the last few years. They have been very reliable and trustworthy. They have fixed problems that other shops couldn't. They only use high quality parts. Tony is very knowledgeable and communicates very well. I will continue to use them and highly recommend them.

Donnie Williams

★★★★★

a month ago

Tony and his crew are always top notch! They are communicative and fair. Whenever something comes up, they talk me through whatever the situation is and the price up front. They've always done right by me and I am so happy to have a good relationship with a local import mechanic! Always the best!

Carrie Lynn

★★★★★

a month ago

I have taken my vehicles to Upstate Imports for over 10 years. The service is always top notch! My most recent visit was this Monday. I had an inspection, oil change, key battery change, and they even put my new registration sticker on for me! Tony is a pleasure to work with. His communication about the vehicle status and any future repair suggestions is always professional and trustworthy. I won't take my car anywhere but the best!

Lashonna Logan

★★★★★

5 months ago

The guys are Efficient pleasant and honest. They were through and explained everything to me. They were able to get my car in serviced and quickly out. The guys discussed pricing with me. They were able to replace all my wiper blades for under $100 bucks and they told me there was Nothing special about my wiper blades, the dealership told me $250 per blade. I had to wait until the next day to receive my rear wiper blades, I received a text and call from Upstate auto imports. They followed up with phone calls to me for minor things they noticed while installing my brakes. They topped my coolant free of charge and told me if the light came back on to bring it back in. I also received a full diagnostic via text. This was important to me because as a woman these mechanics try to get over on you so having that diagnostic to reference is a great thing. I felt comfortable and satisfied with the service I received.

Caleb Nguyen

★★★★★

2 months ago

Tony and the crew at Upstate have been great to work with, and very helpful in giving me insight on the work that needs done to get my new-to-me Quattroporte up to speed. Thanks guys!

Scott Littlefield

★★★★★

a month ago

Shout out to Tony and his crew at Upstate Imports Auto Repair. Its refreshing when a business does what it says it going to do. They were efficient, provided quick turnaround on my repairs and communicated with me the whole time. I've recently had to deal with another repair shop for my BMW and it couldn't have been a worse experience. Tony and his team were awesome from beginning to end and I would recommend them to anyone frustrated by the local dealers.

Nick Bowman 包尼克

★★★★★

Edited 4 months ago

This might be one of the best mechanic shops I've ever worked with, in nearly 20 years working on cars. They did a full engine swap on my 74 Beetle, and they were so easy to work with. I especially appreciate it how open they were to being transparent and communicative throughout the process. They kept me posted, and it was no problem to visit the shop while the car is being worked on. For those driving older cars, this is an absolute diamond in the area. Plus? They're just really good guys.

Andrew B. Duvall IV

★★★★★

a month ago

Tony and His team are real car people. I had them walnut blast My 2014 E63 AMG wagon. I was given a full car inspection. Kept notified of progress of the service and sent some before and after pics of the valves. The hourly rate I feel is reasonable. I won't hesitate to bring the car back when I get a task I can't fix Myself.

Glenn Albrektsen

★★★★★

a month ago

My daughter’s car began leaking antifreeze and overheated while she is away in College. I reached out to Tony. He immediately put my mind at ease. He runs a very professional shop. My daughter was able to drop the car off at a clean, safe and friendly environment. Communication was prompt and detailed. The car was inspected top to bottom photos taken. All issues were noted and shared. Then the leak was identified, diagnosed and a second detailed report with photos was shared. I was given the option to repair some small issues along with the major repair of replacing the water pump and thermostat assembly. A quote including labor and materials prior to work was provided and agreed upon. The car was taken in right away work began promptly and the car was dropped off late Tuesday and returned by Friday afternoon. This communication all took place via phone, text and email. I couldn’t be more happy and am extremely grateful that Upstate Imports was able to get my daughter back on the road quickly and professionally.