Uptown Imports - Foreign Auto Repair

Nathaniel Swanson

★★★★★

a year ago

Friendly staff, good service, not pushy, rewards program is a nice perk. They've done solid work on my Mercedes and Audi. I like the reports they provide in their multi point inspections. Overall would recommend.

Rick Logan

★★★★★

a year ago

I had a problem with a recall on my BMW and the gentleman I spoke to over the phone here really went above and beyond trying to help me out of a pretty bad situation. There was no money in it for him, he’s just a good man who helped me as best he could. That’s how you get customers for life; I would recommend this shop to anyone and will be using them myself the next time I need service. Excellent customer service.

Todd Megrund

★★★★★

a year ago

Our VW Touareg had rodent damage late this summer. We ended up having to replace the headliner and having numerous wires repaired. It turned out the replacement headliner had to be ordered from Europe, as it was the only one left in the world as the car is no longer being produced! Both John and Dana kept us in the loop with the repairs and progress on our car. I would not hesitate to have any repair work done at Uptown Imports. They do a great job!

John Derig

★★★★★

a year ago

Uptown imports did an excellent job with our Acura MDX. They did an oil change along with tire alignment and balancing. They were timely and affordable and gave us a summary of other issues to keep an eye on. We are happy to recommend them and will be back when we need assistance in the future.

Amy Brown

★★★★★

Edited a year ago

So efficient! They scheduled me within a 24 hours of my initial phone call (many garages I called had a 1-2 week window before they could see me) After drop-off the next morning, I was called within an hour with a full explanation of my car's issues and how much it would cost to fix them. Then they fixed it and had it ready for me by mid-afternoon. Completely straightforward and my Audi's driving like a dream.

Okeyo Masese

★★★★★

a year ago

My Lexus was draining the battery every few days, and I had no idea what was causing it. They were able to quickly narrow down the issue to the heating element of my driver’s side mirror. They fixed it quickly and efficiently and for a fair price. It’s only my first experience but their expertise, fair pricing, and Dana’s excellent communication will likely make them my new go-to auto shop!

Jarrod Krull

★★★★★

a year ago

I highly recommend Uptown Imports. They were able to diagnose a number of faults that needed to be addressed to get my car running correctly. This required a level of experience that many shops weren’t able to offer. They went above and beyond to keep me informed and to find the necessary and quality parts for my Saab 9.5

Lucy

★★★★★

a year ago

They were wonderful at Uptown Imports. I brought both my cars in to be inspected to see which one I wanted to sell and which I wanted to keep. Clayton gave them a thorough going over and spent a nice amount of time with me, explaining the situations and making recommendations. Very nice place with nice people. Highly recommend.

Donna Renee

★★★★★

a year ago

I trust Dana and John with taking care of my Mercedes. They are very trustworthy and get what needs to be done, done. Brought my car in at a different auto shop for convenience to switch out my tires, somehow they recommended I get my drive belt replaced as well? So I took my car to Uptown imports because foreign cars are their specialty, and they told me my drive belt didn’t even need to be replaced! I trust them with what my car needs and that they are open and honest with their services.

Kate Nichols

★★★★★

a year ago

This place was amazing with customer service unlike any other shop I've been to. I discovered my car had a broken rear spring and when I called, they fit me in within a few days and made the repair so quickly I didn't even need a loaner car. Since I knew what repair was needed, they gave me a rough (and extremely reasonable) estimate over the phone when I called, unlike the other shops I reached out to. I talked to both John and Dana several times throughout the process and they were great and easy to work with. I was just raving about my experience again today and a friend assumed I'd been taking my car here for years, but this was the first time. Definitely recommending their shop to everyone I know!

Richard Gardner

★★★★☆

Edited a year ago

Had to use them two times in less than six months. More of the vehicle, and even my (driver’s) fault, but there service was done efficiently, and as cost effective as can be. The second time I brought my car in was more of a random recurrence, so they didn’t have a rental and other services available like when I brought it in the first time. The mechanic, and maintenance could possible be slightly better, even though they get 4⭐️.

Aaron

★★★★★

2 years ago

My favorite new shop. A local shop had my car for a month then said they can't work on it. Then the dealership wanted 6k$ to fix the wrong parts. These guys figured it out for a fraction of the cost and got it done in 2 days. Dana and John were super friendly, called me often with updates.

Maria Monroe

★★★★★

a year ago

I brought my newly purchased (used) truck in for a second opinion after dealership recommended a $2400 repair. Their after hours drop off was very convenient and secured. Dana called me the following afternoon to discuss repairs and did confirm work needed to be done. I appreciated the thorough explanation (dealership did not explain much just said here’s what needs to be replaced with price). I will be a returning customer as their detailed explanation and care was much appreciated to someone that is not very car educated. Excellent customer service and even offer rewards/free towing!

Ethan Elseth

★★★★★

5 months ago

A lovely shop with friendly staff and very conversational. I appreciated the time that mechanic Clayton took to discuss further vehicle care and maintenance. I've found my local go-to shop for sure!

Micaela Schuffman

★★★★★

8 months ago

Brought my Q5 here to get my breaks serviced after receiving feedback from a Jiffy Lube that my break pads were a hazard and needed to be replaced. Turns out they didn't. Thank you to Dana, for being honest & so understanding. Definitely will be bringing my car here when I actually need to have my car serviced. It's hard to find reliable and trustworthy businesses, Uptown Imports is one of the few left!

Julia Scovil

★★★★★

8 months ago

My car completely broke down on the side of the road with a bad alternator & Uptown Imports saved the day. Even though it was well past closing AND the day before a holiday John, the owner, was leaving as my tow truck pulled in and he re-opened his garage for me to bring my car in (as it was not drivable). This customer service only adds to the other great experiences I've had at Uptown in the last couple years. The team there has done magnificent work on my car, the reports they send you home with are invaluable for planning any remaining jobs needing to be done & Dana at the front desk is extremely helpful & able to answer all of your questions. I'm really glad I found Uptown Imports when I moved to Northeast.

Ruby H

★★★☆☆

6 months ago

I’m not sure I would recommend bringing your car to this establishment. I was having a lot of problems with my car, which all I got fixed here. I’ve given them a lot of my hard earned money, and they treated me kindly as long as that was the case. I sent my car there to get a diagnostic test, and decided not to get it fixed again because the car wasn’t worth the cost of the repairs. When I received my car back it was not put back together as it was. There was a huge piece of the undercarriage covering sitting in the back seat, getting grime and grease all over the seats. Also causing the remaining covering under the car to be dragging on the ground. Looked under the hood and there were cables unplugged, and random parts just sitting on top. After being a customer of their’s for at least a year, I expected better treatment of my car. It has made selling it more difficult. Also not sure they do very thorough inspections, because I had the same mechanical issue happen after taking it there to get it fixed initially. They said it was caused by something else the second time, would’t guarantee the parts. Dana at the front desk is lovely, she was always very kind during my visits.