USA Auto Service #14

leopoldo sandro

★★★★★

2 years ago

Execellent customer service , specially Diana, considering she is just new in her position, she has great personality, with a welcoming smile. Very patient patience in interacting with customer. She is a great asset to your company. The smog check was accomplished with great expediency and in very professional manner, thank ,thank you so very much. I highly recommend this branch to any who requires automobile maintenance.

Renee Hurdle

★★★★★

7 months ago

Jose and the team are the Absolute Best. He went above and beyond the call of duty and the service was over the top. Definitely will be back because of Jose.

Anna Teteria Fiora

★★★★★

a year ago

Excellent service, employees and prices. They have specials on oil changes and smogs. Their prices on other offers are reasonable. They do not bully upsell you and are quick. I found my new mechanics!!

Lois Long

★☆☆☆☆

5 months ago

I am very upset with this place they gave me three different prices on my car i been back and forth over 5 time after one oil change my Macanicc was out of town but told me what the problem was lower arm control system i told them the problem they added more problems took my car to Chevy they looked at my car and gave me paperwork that they never did the job remind you it was over 4000 as soon as i get back im talking my car back the got over so corporate gotta pay me

EDVIN K

★☆☆☆☆

Edited a year ago

I am writing to share a concerning experience I recently had at the local auto repair shop that I feel compelled to warn you about. It has come to my attention that their advertised pricing for oil changes may not accurately reflect the actual costs incurred by customers. Upon seeing the eye-catching "Big Bolt" letters promoting an oil change service for $9.99, I decided to bring my car in for this seemingly budget-friendly offer. However, to my dismay, what was initially presented as a bargain quickly escalated into an unexpected financial burden. I was shocked to learn that the final bill for the service amounted to over one hundred fifty dollars, a far cry from the advertised price. This bait-and-switch tactic not only left me feeling deceived but also heavily out of pocket. As a fellow customer, I felt it was essential to bring this matter to your attention to prevent others from falling victim to such misleading practices. In light of this experience, I strongly advise exercising caution when considering utilizing the oil change service at this particular auto repair shop. It is crucial to inquire about any additional charges or hidden fees before proceeding with any services to avoid any surprises at the payment counter. Thank you for taking the time to read this cautionary message. I sincerely hope that by sharing my experience, I can help fellow customers make more informed decisions when it comes to servicing their vehicles. Thank you for taking the time to respond to my review. However, I’d like to clarify a few key points that were incorrectly assumed in your response. First, my vehicle is a 1996 Chevy Silverado, and I came fully prepared with my own oil and oil filter—meaning I did not even require the oil you claim was the reason for the price difference. Despite this, I was still quoted $120 for the service, far from the advertised $9.99 special. Your response states that there was no bait-and-switch, yet my experience tells a different story. If the pricing was transparent, why was I still charged such a high amount when I provided my own materials? It seems clear that the $9.99 promotion is used to lure customers in, only for them to be hit with unexpected and excessive charges once their vehicle is in your shop. I stand by my review, and I encourage you to be more upfront about pricing rather than shifting blame onto customers. Transparency and honesty go a long way in building trust. Best,

Tracy Criton

★☆☆☆☆

5 months ago

The first few times I patronized this buisness the service was good but the last time I went in july they left my oil cap off my car and today I had the worst experience the manager tries to upsale and then belittle you if you refuse the repair he actually declined to do my oul change becuase I refuse the repair I won't be returning and I will be filing a co.aint with the better buisness bureau

Bee

★☆☆☆☆

Edited 8 months ago

This is a horrible place to get any work done on your car! My car was towed in so it was not drivable and my ac was blowing out hot air. They literally charge me $1000 for nothing they was suppose to fix my ac they only recharged it without looking into what was causing the issue so I got air for less than 10days They suppose to have fix my hood latch cause the hood wouldn't open I put a picture of what fix to them is my latch was on they took it off and put a string another bandaid My vehicle shakes so bad when stopping they claim to only see that issue after fixing the wheel bearing and giving me my car back without pointing that issue out which I had to call and ask why it is shaking n why wasn't it fixed. The district mgr said the control arms are bad on both sides causing it to shake and that I shouldn't be driving it like how the hell did you take my money and the car is still not driveable?? They have literally ripped me off if you choose to go there I can ALMOST BET YOU WON'T BE SATISFIED! They are trying to charge me more to fix the AC when they put a bandaid on it just to rip me off! HORRIBLE! It ABSOLUTELY is the right location Quina is the front desk nice lady she the only thing that was halfway descent y'all took my money n my car still not driveable! 4825 Smoke Rancho Rd

Rina Cicero

★★★★★

2 months ago

Wonderful service here! Great prices too!! Thanks so much!!

Shawn Alexander

★★★★★

9 months ago

Amazing shop! I went here just to get my oil changed and the young man that changed my oil I believe his name was Sean was just amazing! He was the nicest guy I've ever met and super knowledgeable very professional and my wife and mother just loved him. I'll keep coming back here as long as you keep that guy around!

Emmanuel Duarte

★★★★★

11 months ago

If I could give more than 5 stars, I absolutely would! As a first-time customer at USA Auto Service #14, my experience was nothing short of amazing. From the moment I walked in, Qiana at the front desk made me feel welcome and taken care of — like family. She was kind, patient, and set the tone for a shop that truly values its customers. Enrique, the manager, personally gave me a full and honest rundown of my car’s condition, explaining not just what I needed now but also what to keep an eye on for the future. He broke it down in a way that made sense without ever making me feel pressured or upsold. I was short on cash, and instead of turning me away or treating me differently, they worked with me and genuinely had my back. The mechanics were fantastic too — hardworking, respectful, and you could tell they cared about doing the job right. It’s rare to find a place where you leave feeling respected, cared for, and confident that your car is in good hands. Thank you Qiana, Enrique, and the whole team at USA Auto Service #14. You’ve earned a loyal customer for life!

Dain Saba

★★★★★

4 months ago

Brought my car in for an oil change, Gary and the team helped me out. Turned out there was a lot more wrong with the car and Gary worked with me to help figure out the best cheapest course of action. Five stars if I could give more I would, highly recommend!

BJ Lynch

★☆☆☆☆

5 months ago

These people are liars and thevies. I will never go back overr charged me. Wanted to repair my ac for 1400.00 went to Pep Boys it was 80.00. DO NOT GO HERE RIPOFF!! Don the owner before is gone. He was great.

Draya

★★★★★

a month ago

Deborah, Brittany are the best !!!! They helped me be able to finance my car and I got full repairs that day! Customer service was great , they helped me quickly , inspected me and got me repaired same day!

Kenny Baldridge

★☆☆☆☆

6 months ago

I went here for my smog check. I passed my smog but they recommended me to have my serpentine belt replaced. My belt was just replaced by Midas about 4 months ago. I brought it back to Midas and had them check it. Long behold there is nothing wrong with the belt. USA is not to be trusted.

Real New beginnings

★★★★★

4 months ago

Great place to go to to service your cars! Qiana the service writer is the best! That’s why I only come here to service all my cars and my families cars. I highly recommend this location to all my family and friends. Best car care service in Las Vegas! Best Customer Service in Las Vegas! If Qiana leaves this location I will have to find another place for my cars! Hope that doesn’t happen!

Shannon Griffin

★☆☆☆☆

Edited 3 months ago

DO NOT GET SERVICE HERE. My 17 year old son brought his vehicle in for an oil change. They did not add oil back in and it blew the engine. When confronted, they admitted they were wrong. They came to the house, inspected it and towed it back to their shop. This was a Saturday. On Monday, the man who offered to fix it, had been fired and a new manager started that day. They gaslit us and told us that didn't happen. We towed it directly from this shop to Toyota on Sahara. They showed us evidence that they did not put oil in the car and ruin my son's engine. The owners and managers refused to get back us on this issue. We called several times. Do not use this company. ***update and response*** My son was a minor when this happened. I have included pictures to show the company you guys hired to tow the car to your shop after the engine blew. I also included the repair estimate and notes from Toyota. Your staff has my number and so does your new manager. This incident happened on June 21,2025. We waited several months for you to do something about this. It's been six months, so yes, I am gonna leave this review because people need to know.

Ali Smith

★☆☆☆☆

a month ago

They also damaged my fuel pump and did not document the work. Mike specifically damaged telling me he moved the fuel line. Deb said she would unwind the deal to my warranty company and never sent payment back. Then once I left called the warranty company and said I didn’t pay my deductible when I told her I did not want them to do any work until they confirmed the problem with my A/C, and also said I didn’t have to pay the deductible. I have videos of them admitting they did work they never informed me the warranty company they would do and I reached out to “corporate” and still have not heard anything. Below is the email sent per USA Auto instructions that they have yet to respond to