Used Tire Express

jennifer torres

★★★★★

6 years ago

Called ahead to see if they had the tire and rim I needed, I spoke to Miranda and she was beyond helpful and knowledgeable. When I got there the staff jumped right on getting my tire changed plus they checked my other tires found a bald one so it was replaced. I wasn’t even there an hour. The staff was so awesome and provided wonderful customer service. I will definitely be going back.

Matthew P

★★★★☆

10 years ago

Fair prices, good fast service, friendly and approachable. They rate their tires (A,BC) fairly and charge accordingly. If you blew a tire or need a tire to pass inspection I'd recommend them. Would have given 5 perfect stars but at times, not very often, inventory low and might not have tire needed in stock. Also would recommend some kind of loyalty program for returning regular customers. I've bought tires off him for four different cars five time last year and a half.

Troy Wright

★☆☆☆☆

a year ago

Came in to get 1 tire placed on a rim. I watched 2 new customers come in and get served and I'm still waiting 1.5 later. I'm sorry he working on another car. The customer service is seem to be pick and choose who get service and when...Do not come here...... Funny thing as soon as I posted this I look and see others with the same issues...

Linda Chambliss

★☆☆☆☆

2 years ago

This tire place has really gone down over the years. I don't know who is the owner now or who manages this particular store but it is horrible. I went in paid $60 basically for a tire was given the wrong tire and within one day the tire went flat. I called on Monday morning and left a voicemail message and to this day 8/16/23 no one has called me back. When I called when they open the phone continually stay busy. I eventually had to pay an additional $60 to get my tire changed. I drove there and one of the workers wanted to be argumentative with me. They went ahead and changed my tire and gave me the correct size. I went to get a brand new tire from a totally different place and I expressed to him that I have went to this tire shop and the first tire they gave to me was incorrect and it was a 5-year-old tire. The tire they replaced it with that was the correct size is an 11 year old tire. I was told by several tire shops that if the tire is 10 years old whether it looks good or not they are not to place that tire on vehicle. Buyers beware!!!! Check your tire size check the year of the tire before you pull away from this establishment. If at all possible don't go there.

Timothy McHugh Jr

★★★★★

2 years ago

Had 4 new tires shipped to my house and needed to have them installed as my tires were going bad quickly and used tire express we're the only ones in the area that tried to accommodate me! They were quick fast and courteous.

Joseph Sutters

★★★★★

3 years ago

This place is AWESOME! Little bit of a wait, which was understandable since the lot was almost full. The tech, Stephen was absolutely Phenomenal!! He was quick, knowledgeable, and precise with my wheels. Thank you Used Tire Express and Huge shout out to Stephen again. Yal go see them in the Chesapeake area. Highly recommended 100%

Mark McRae

★☆☆☆☆

3 years ago

Friendly person at the counter I dropped off a tire to check if it should be repaired. Received call could not be repaired but had used tire for a reasonable price. Mentioned should be ok but when my spouse got there they had already put together a tire that was extremely used and thought was totally worn. She asked them if another tire was not available, didn't have one so they charged us $20 just to take the tire off again. Went to Firestone and they were able to repair it for $20. It's been stellar since. Hope this advertising of my experience is worth $20

Durell Jones

★★★★★

7 years ago

I have been a loyal customer for years and have always had a decent experience. More recently my experiences have been more pleasant than usual. The receptionist is very kind and knowledgeable and was attentive. The guys were fast and friendly. Would definitely recommend!

Scottie Crum

★☆☆☆☆

Edited 3 years ago

Went in yesterday may 18 2022 to buy 4 tires that will pass inspection 235 65 17. First they put the wrong size on with hardly any tread. Second they only changed 3 tires left one of my old tire on I'm going back to day if they won't give me what I paid for. I will get my money back and I will contact the better business bureau. This is unacceptable Since this happened used tire expression has made good on my purchase. My tires did pass inspection. If you have a problem with them, they will do everything in their power in fixing it. The manager did a follow up call with me. She is a very pleasant lady who was really concerned. I will continue taking my business there I will recommend tire express for you tire needs.

Kevin Achilles

★★★★★

2 years ago

Both employees were helpful and knowledgeable. Unfortunately, they didn't have anymore tires of my size but they still helped me in a bind and put on my spare free of charge. Would definitely go back for any car trouble.

Torr Lillard

★☆☆☆☆

a year ago

Pay no attention to the old reviews this shop has. Under new ownership now. They are shady. They tell you one thing for price and what they can do on the phone and then change it when you get there. Put other customers in front of you and keep you there till they close. 2 other better places in town for used tires

Ryan Badgley

★★★★★

3 years ago

Pulled in today to replace a blown tire after work. I was out of there in ten minutes with a new one, and it only cost $50. The mechanic who helped me was Steven and he was super cool. Helpful, fast, and personable. 10/10 would recommend both Used Tire Express, and Steven the mechanic. Thanks again guys!

NGE Realty LLC

★★★★★

3 years ago

Stephen was very knowledgeable, quick & professional, he even got the stripped lug nuts off of my vehicle with no problem. Ashley was very nice over the phone and in person. If I ever have any tire issues in the future they will be getting my business. Would recommend them to anyone who needs a quality tire at an affordable price.

DeAngelo Cuffee

★★★★★

3 years ago

Very efficient and quick service. Knowledgeable staff who offered all the advice they could. The installer, Steven G, was absolutely friendly and got the job done while being entertaining as well. Whole process took me about 20 minutes to replace 2 tires so thank you to him!

D K W

★☆☆☆☆

11 months ago

Saturday I bought four tires on Indian River Rd. from this place the used tire express I found two nails in line with each other. I like to know how I ran over two nails in line with each other. I found them on Sunday. I called them today and they were like rude and said sorry we cannot help you. We can sell you another tire. I’m a little discount so I gotta spend over $300 for four tires on Saturday plus they want more money to sell me another tire with a discount I’m just saying watch yourself when you get tires from these places they will rip you off.

M P

★☆☆☆☆

a year ago

There is no customer service at this location. I had waited 6 days for a tire to be mounted on the wheel I dropped off. No apologies, no attempts to contact me at provided information. Second attempt I had tried to get 2 tires I brought with me mounted. I was told 25 minutes wait, 3 customers in front of me. I sat and watched a vehicle off the street, not in line get serviced ahead of me. When I asked for explanation and subsequently a manager to speak with the red headed lady refused to give me any information. There is one tech and one extremely unprofessional person at this location. This company has other locations that are fast and courteous, this one isn't one.

Daquan Namibwe Jones

★☆☆☆☆

9 months ago

There is some weird stuff here. There is 1 tech on site, and one surly reception person up front. I came in to have 2 tires put on my car. I sat for 1hr 45mins to get to get any service. The older gentleman in front of me had been there for 2.5 hrs. The *tech* was dropping, banging things loudly, constantly stopping to talk to someone that pulled up. He literally picked which cars he would do and in which order, mostly new arrivals that came directly to the back of the shop while the front had 7 people waiting. He would then chit chat all casual like with a few select customers, again the ones that ignored the line and just drove to the back. The tires I got were 60% at most, I was charged $60 each for tires that were $90 each new. Every other used tire place I've been to I was in and out in under 25 mins, there is no reason to come here unless you got hours to wait.