Valley Glass - Ogden Auto Glass

Clark Barrong

★★★★★

a month ago

I had an absolute amazing experience with Valley Glass. My rear window was shattered unexpectedly at 4 PM one day, valley glass waited 40 min past close to ensure my car got into a bay as it was going to rain that night and they were concerned with the amount of foot traffic in the area. By 9:30 am the following day my window was replaced and ready to go under 24 hrs. They are extremely caring and extremely professional. I have nothing but good things to say about them and will be bringing all of my future business back.

Amy Widdison

★★★★★

2 months ago

After a horrible experience with another company (three separate trips and the replacement windshield was broken every time), Valley Auto Glass was a huge relief. They got me scheduled within just a few days, and the appointment itself was much faster than the time they originally quoted. The office staff was incredibly friendly and helpful, and I'm really excited for the free rock chip repair that came with the windshield replacement. The whole process was smooth, professional, and stress-free. I will always use Valley Auto Glass in the future and highly recommend them to anyone needing windshield work.

jeff fowler

★★★★★

2 months ago

Valley Glass was so great to work with. We did most of the contact by text and they were responsive and even matched a lower bid with no problem. They were able to get me in the next day for a windshield repair. They were prompt and the appt was fast! I love the lifetime windshield chip repair. Thanks Valley Glass😊

Omar Quintero

★★★★★

2 months ago

Great service! I was treated with the most respect and professionalism there is. The staff was really help full and quick! The wait time was 1hr 30min to replace my windshield and with only one worker on site I was out in 1 hour! Definitely recommend!

Kelly Anderson

★★☆☆☆

2 months ago

I went to Valley Glass last Monday. When I went in there, there was complete madness. There was 1 girl in the office and I was third in line. We stood there while she was on the phone. She said she would be with us soon and she apologized profusely. It took us 10 minutes to get checked in. After she checked us in I noticed more people walking in and the same with them. They waited. I will say it definitely wasn’t the lady’s fault. Although I asked her where was her help because I was truly curious as to why she was running back and forth from the counter to her office phone. She told me there was another girl on lunch. I was really upset for her but she kept a smile and was extremely nice. I have been in multiple times and it’s always the same with phones ringing and the lady’s running back and forth. Valley Glass is truly lucky to have amazing office personnel. Although I don’t know if I will be back. If there are only 2 people in office and we have to wait around until they get off the phone, I would say that’s bad customer service. This seems to be a constant thing with them. I also took my husband in Friday and we waited once again. I just got a rock chip and went into Precision Auto Glass and they got me right in. Valley Glass should take some notes. Customers do not like to wait around until people get off phones.

Marcia Owen

★★★★★

2 months ago

They were the best and I will always go back for any glass issues. From the friendly staff and professional technicians. Unlike other companies I had contacted they got my insurance people on the 3 way call so I was able to get everything done at once. Other companies that I called either did not get back to me until the next day or they wanted me to contact my insurance company and do a 3way call. They were not knowledgeable on my cars window as it was a rear window. They ordered and got the window in the time they said it would be in and fixed the next day.

Mark Malan

★★★★★

2 months ago

Via text, we communicated with each other to receive a windshield quote, be reminded of the quote before it’s 30 day expiration (with a couple of extra incentives) and set up the appointment. They completed the installation within the hour promised. A variety of snack choices and a comfortable waiting area were enjoyed. The office staff were very friendly and answered questions posed completely.

James Cook

★☆☆☆☆

Edited a month ago

I had to change my review because of the lack of workmanship with 2 vehicles. The Silverado wipers fell off and a urethane mess. I almost wrecked on the freeway. Had my Cadillac in twice for the windshield to be calibrated and the collision avoidance system working as it did before the glass replacement. I am wondering if they are even equipped to work on newer cars. Look somewhere else for your glass needs.

nichole mancuso

★★★★★

2 weeks ago

This was my first time having a window replaced here and I thought the staff was amazing, one of the technicians even went out of his way to clear off some flex seal spray on my daughters windshield. Will definitely be coming back for future needs.

Shawna Lee

★☆☆☆☆

a month ago

Threshold on the door was dented like a screw driver got dropped, dirty shoes all over inside and a almost scrape like the windshield slipped down the side of the frame. see photos

Shelley Modahl

★★★★★

4 months ago

It was very easy to get my vehicle in and repaired at Valley Glass. From making the appointment to picking up my vehicle, the ladies in the office were very knowledgeable, communicating how the process worked & very friendly! The installer(s) did a great job as well, installing a new windshield & a center back window in a quick, proficient time! Thank you, Valley Glass!

Allison Shaffer

★★★★★

4 months ago

I got the windshield on my newer Toyota Camry replaced, and Valley Glass made it such a quick and easy experience! Celandrea at the front desk was very kind and helpful, no matter how busy they were. I’ve been there previously to have a rock chip looked at, and the tech was just as kind and helpful. They will always be my top recommendation!

Mitch Hubbard

★★★★★

a month ago

Had my rear window shattered by a burglar, and these guys gave me a quote within minutes that was several hundred dollars cheaper than Safelite. They got me scheduled out within a day and did the install in about an hour. Outstanding service, they even cleaned out all the broken glass in my back seat! Absolutely recommend to everyone, would return again for future work

Fran Beu

★★★★★

a month ago

My windshield replacement was done quick and efficiently. Cost was reasonable . Staff was friendly. I will definitely refer customers to you as well return if needed. Thank you

Erik de Bruijn

★★★★★

4 months ago

Valley Glass did an AMAZING job in getting my rock chip fixed. Very professional group with outstadning service. Job was done in record time and prices are very reasonable. Thank you Celandrea and team.

Will Lantz

★★★★★

5 months ago

Caleb did a great job with our window replacement and was quick and efficient! He was thorough and kept us updated on how it was going. Celandrea helped to get it scheduled and she was so helpful and easy to work with! 10/10 recommend.

Paul Dinsdale

★☆☆☆☆

4 months ago

I’m going to preface this review with a little history. My wife and I have done business with Valley Glass for years, multiple windshields and rock chip repairs. Service has always been excellent until now. My wife has a 2023 GMC AT4 with heads up display and all the cameras. Recently required a new windshield, $1000 installed. Picked up a rock chip 2 months after purchase, crack immediately ran approx 6”. My wife took the vehicle in to have them look and discuss options. The individual she dealt with was immediately dismissive, refused to even inspect the damage or discuss options. My wife was understandably quite unhappy, she said the whole experience felt like “you’re just a woman, what do you know”. She returned the next day to express her frustration and request that they look again and at least attempt to fill the crack so we could extend the life of the glass through the winter. The office manager was great, the same dismissive tech was better but still wouldn’t touch the chip or crack. I bought a $14 kit on Amazon and fixed it myself.