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About Business
For professional Car Repair care in Buffalo, NY, Buffalo, look no further than Valu Muffler Brake Auto Center. Their team excels at delivering top-tier results for Auto repair shop, Auto electrical service, Brake shop and related Car Repair needs. Their customer-centric approach has earned them a 3.2/5 rating based on 134 pieces of feedback. They have become an integral part of the Buffalo, NY community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Buffalo, Valu Muffler Brake Auto Center is ready to assist with your next project or repair.
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Google Reviews
Nicole Martin-Taylor
★☆☆☆☆ Zero Stars- I would never return whether Carlos is there or not. Poor work, and they don't take accountability. My issue was never resolved, and I called the finance company to complain and was reimbursed labor fees. Forward to present day and my dadbwho is a loyal customer having issue with the same thing that has been fixed multiple times bu them.
B
★☆☆☆☆ Do NOT go to this location. I went to Valu for a second opinion on a radiator replacement. And the manager tried to scam me (or did get scammed as I paid $160 for a fake diagnostic). The other staff seems friendly. For starters I had an appointment and the manager nonchalantly arrived 2 hours late. I patiently waited and I explained which radiator needed replacement. He then states he likely needs to do a paid diagnostic. So I leave the car overnight. When I return the next day to learn of the results the manager nervously and incorrectly identifies the radiator that needs replacement and is fumbling around as he points to different components of the car. At this point, I am in shock as I know he is trying to rip me off. He's not even referencing the right component. I inspected the car and saw which radiator showed the dripping. Plus I went to another mechanic a day earlier. And was at Valu for a second opinion. Even though I am annoyed I now have to pay for a fake diagnostic done to my vehicle I remain calm and mention that I don't have the funds to get the work done. The manager then gets annoyed and unprofessional. He immediately requests my credit card - without providing any invoice for the diagnostic. I request the invoice and he gets upset. Saying he hasn't completed it. So I tell him, I'll wait. He then proceeds to give me the diagnostic report that has a write-up with a false statement saying that my car was in an accident which is why I was there. And lists the wrong radiator that needs replacement. Before I even leave the place he turns to another customer and starts gossiping about me. Even though I remained calm while he was 2 hours late for no apparent reason and tried to scam me into paying over $2k to get a radiator replaced that is intact. What makes this even worse is that every negative Google review for this place has a hint of something I experienced with this manager. This means this place is truly scamming people and not just disgruntled people ranting. They are telling the truth. Going to this place was my oversight. I would never visit a place with so many negative Google reviews. The only reason I booked an appointment at this place was because on a different site, repairpal this place has nearly a 5-star status complete opposite of Google reviews. Immediately, after my experience at Valu I returned to repairpal, only to notice for the first time that all the reviews on that site are fake! I made the mistake of thinking that website verifies its listings. And is a testament to why Google reviews are the best place to get real information. I am at a lost as to how this location could be legally operating scamming people online and offline. Do not make my mistake avoid this place. And do not read reviews in a hurry.
John Morehouse
★★★★★ Jose was Totally awesome, toke great care of me. I finally found my mechanic. Best place to take your vehicle. VALUE GENESIS
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