Vera Cadillac Service Center

Brenden Walterman

★★★★★

3 months ago

I had a great experience at Vera Cadillac, especially working with Mike in the service department. He was extremely helpful, kind, and very thorough in explaining everything that was included in the service package I purchased with my vehicle. This experience was much better than my prior one with Christopher. Mike had no issues at all arranging a complimentary Uber, was clear about the pickup location, and made the entire process seamless. The service itself took about two and a half hours, and Mike called me right when it was finished to ask if I was ready for him to send the Uber back to Vera, which I really appreciated. The only downside was the complimentary car wash—it wasn’t the best. The inside of my truck wasn’t very clean, and there were still some marks on the exterior. That said, overall it was a very smooth and positive experience, and I’d definitely return based on the level of service Mike provided.

berenice ocasio

★★★★★

3 weeks ago

I recently took my car to Cadillac for a battery service, as the battery was still under the 50,000-mile warranty. When I arrived, the representative, Michael, informed me that there was also a recall on my vehicle that needed to be addressed. I truly appreciated how professional, attentive, and courteous the entire experience was. Michael took the time to explain everything clearly, and the team made the process seamless. They even provided me with a loaner vehicle so I could continue with my daily responsibilities while the recall issue was being resolved. I’m very grateful for the level of care and customer service I received. Thank you for making what could have been an inconvenience such a smooth and positive experience.

Mitch

★★★★★

9 months ago

I had a great experience at Vera Cadillac Service Center. Gio was extremely kind and helpful throughout the entire process. The team was punctual and professional. I didn’t even have to wait, they provided me with a loaner car, so I was able to go home and they called me as soon as my car was ready. Everything was smooth and efficient. Excellent customer service

Seda Kahveci

★★★★★

a month ago

We recently purchased our car from this dealership and had an amazing experience from start to finish. Kevin took incredible care of us — he was professional, patient, and genuinely helpful throughout the entire process. What really impressed us was the service after the purchase. Unfortunately, we had an issue with the car and ended up stranded on the road. We called Kevin, and he immediately took action. He arranged a tow truck for us right away, had the car repaired quickly, and made sure everything was taken care of without any stress on our side. The car was fixed and returned to us in great condition. That level of customer service is rare and truly appreciated. Kevin went above and beyond, and we’re so grateful for how smoothly everything was handled. If you’re looking for a dealership that actually cares about its customers even after the sale, this is the place. Highly recommend asking for Kevin — you’ll be in great hands!

Ariel Artime

★★★★★

a month ago

Vera Cadillac was excellent in servicing my vehicle. They extended their concierge service and picked up, completed the first service, and dropped off my vehicle just after 1:00 pm on the same day. They had great communication and a truly professional service. Edwin and his team did a great job at scheduling all of the process to include the service. Thank you!

CATHERINE SCHUESSLER

★★★★★

3 weeks ago

Vera Cadillac not only met my expectations, but their outstanding customer service truly sets them apart from the competition. A big shout out to Leo and Mikell for knowing how to take care of a customer who needed fast service. They handled everything with professionalism, efficiency, and excellence. It’s rare to find a team that goes above and beyond the way they did. Highly recommend!

M. J Perez

★★★★★

5 months ago

Best experience shopping for a car. They brought me the car to my job just to test drive. Delivered the car to my driveway after purchase. Never stopped door at dealer. Car is beautiful and definitely got the royal treatment.

Lydia Cannizzo

★★★★★

2 weeks ago

I purchased a new Buick from Vera. The experience was seamless. They were very professional and courteous. Todd worked very hard to put together a great deal. Very satisfied and love the VIP concierge service. Love my new Byick too!

Bernard Dawson

★★★★★

3 weeks ago

I recently had the pleasure of working with Anwar at Vera Cadillac, and I couldn’t be more impressed with the level of service he provided. From start to finish, Anwar was professional, attentive, and genuinely committed to making the entire experience smooth and stress-free. What stood out most was his patience and willingness to go the extra mile to ensure I was completely satisfied. It never felt rushed or pressured—just honest, high-quality customer service. Thank you, Anwar, for such an outstanding experience! 🚗⭐

Mylene Schrager

★★★★★

3 weeks ago

I had an amazing concierge service experience at Vera Cadillac of Pembroke Pines! From start to finish, everything was handled professionally, with true attention to detail. My service advisor, Giovanni, went above and beyond to make the entire process stress-free. He kept me informed every step of the way and made sure my vehicle was taken care of perfectly. His communication and customer service were exceptional. The concierge service made everything so convenient — truly a rock star treatment !!

Frank Diaz

★★★★★

a month ago

I recently brought my vehicle to Vera Cadillac for a brake job that included new pads and rotors, along with an alignment and tire rotation, and I couldn’t be more satisfied with the experience. From start to finish, the service was professional, efficient, and transparent. Conrad was especially outstanding — he kept me informed throughout the process, explained everything clearly, and made sure the work was completed promptly without sacrificing quality. His professionalism and attention to detail really stood out. The car drives perfectly now — smooth braking, straight alignment, and everything feels balanced and safe. It’s clear the team takes pride in their workmanship. If you’re looking for prompt service, expert care, and a truly professional experience, I highly recommend Vera Cadillac — and be sure to ask for Conrad!

Executive Shuttle Service

★★★★★

3 weeks ago

Jonathan was super helpful and knowledgeable about the work that was going to be done and called me pick up the vehicle only about 3.5-4hrs later. Came in with no appointment for an oil change and 2 tire pressure sensor faults. There's a reason they have 4.9stars!!!

Amarilys Brito

★★★★★

Edited a month ago

My service advisor Eric is the absolute best. Explained everything to me. I got a complimentary car wash and I love coming to Vera BEST CUSTOMER service ever. Would not go anywhere else but Vera people super nice and helpful. I went be wise I had a factory recall on my fuel pump. Great job and customer service.

Kalleen Smith

★★★★★

a month ago

I had an excellent experience with this dealership’s service department, especially working with Gio as my service advisor. From start to finish, Gio’s communication was exceptional. He kept me informed every step of the way with clear and timely status updates, so I always knew exactly what was happening with my vehicle. He was professional, responsive, and made the entire process smooth and stress-free. He was also very accommodating with shuttle service and helping coordinate a rental car, which made everything incredibly convenient. It’s not often you find this level of transparency and customer care. Gio truly went above and beyond, and I’m very grateful for the outstanding service. Highly recommend!

Jason Rabon

★★★★★

a month ago

Enmanuel did a great job!! I was an out of state purchaser and he made the process so easy, even helped with the transport.. Purchased a red 24 Cadillac CT4-V Blackwing and it's georgous!! Great job Vera!!

Anissa Neubauer

★★★★★

a month ago

Vera Cadillac GMC – Accountability Matters When my daughter and I first walked into Vera Cadillac GMC, we were completely ignored for over 30 minutes. No greeting, no acknowledgment—nothing. When my husband later walked in, we suddenly received attention, and I immediately called out the obvious: Olivia and I had been overlooked. That moment could have ended the relationship. Instead, it became the reason I’m writing this review. Todd, the salesperson who helped us, took immediate accountability. He genuinely had not seen us before and made that clear—it was other salespeople who missed the opportunity. From that moment on, Todd was exceptional: positive, uplifting, attentive, and fully engaged. He showed us vehicles with enthusiasm and respect and completely changed the tone of the experience. Todd then brought in Ulysses, the finance manager (and former store manager), who also apologized profusely and took ownership. I explained very clearly that the initial mistake was going to cost them—and it did—in the best possible way for me. They went above and beyond to make things right, and I ended up with an incredible deal. At one point I laughed and said, “You made me so angry that I bought two cars.” And we all laughed—because it was true. Mistakes happen. What matters is how they’re handled. Todd and Ulysses turned a frustrating situation into a standout experience through humility, professionalism, and genuine care. That’s leadership. That’s service recovery done right. Because of them, I would return—and I would recommend asking for Todd and Ulysses by name. Accountability earns loyalty. They proved that.

Rusty Watson

★★★★★

3 weeks ago

We bought our new GMC AT4 HD truck from Vera Cadillac Buick GMC, because they called us back promptly. I was looking at trucks all over South Florida and reached out to several dealerships inquiring about trucks I had found through web searches. I asked several dealerships for more information, was requested through their Chat bots to send over information to contact me by phone. Reluctantly, I gave my cell number over to the chat bots, but never received a call back. Vera, on the other hand, called me within an hour and I was able to get information on a new truck they had just received. My salesman was professional and very helpful throughout the buying process. I was able to complete the purchase over the phone and when we arrived at the dealership, the truck was exactly as advertised. They also had the best price for the truck. The finance manager was ready for us when we arrived and we were out the door in 20 minutes with our new truck. The instruction and assistance we got setting up our phones was superb and took longer than the actual purchase. Everyone we met at Vera were extremely professional and made us feel at home. Absolutely the best car buying experience we have ever had. I would recommend you check Vera first for your next Cadillac Buick or GMC purchase.