About Business
Conveniently located in Nashville, TN, Victory Nissan of Nashville Service Center has established a strong presence in the Car Repair market. They have specialized expertise in Auto repair shop, Auto electrical service, Auto tune up service, making them a top-choice Car Repair specialist in Nashville. Backed by 138 satisfied customers, they currently hold a prestigious 4.3/5 star status on our platform. They take pride in serving the diverse needs of Nashville, TN residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Victory Nissan of Nashville Service Center is the go-to destination for quality and service in Nashville, TN.
Google Reviews
James Henson
★★★★★
2 years ago
Michael Cheatham went above and beyond during my visit to Action Nissan. He worked with me to find a vehicle within my budget and had me on the road in under 2 hours. Highly recommend to anyone looking for new Nissan.
Dana Niedziela
★★★★
☆
3 years ago
My initial review for Action Nissan Service department was not good as I had taken my car there because it was running rough and kept stalling at lights. I was able to get it started again and took it in to Action Nissan near my house. They told me what needed to be fixed ($800 issue) and I got the car back the next day (Thursday). I was driving the car on Friday and it stalled out on my again at a light, less than 24 hours after $800 repair. I was very upset by this and called Action when I finally was able to get the car home. They came and towed the vehicle at no cost to me and fixed the problem also at no cost to me and then RETURNED MY CAR to me. I have never experienced a business go so far above and beyond expectation to rectify an issue so I am wanting to give them the proper recognition for fixing the problem and providing outstanding customer service. Thank you Action Nissan for taking my issue so seriously and helping me get my car fixed and returned to me.
Karen Matthews
★★★★
☆
6 years ago
Heather was phenomenal!! She was professional, courteous and provided excellent customer service. She understand that without customers there is no action Nissan! She was truly a blessing and so was Jorge. But of course there’s a devil... good ole Chris. I hear he’s a manager. But I witnessed him openly being disrespectful to an black man regarding something that had been promised to the customer. Chris was very confrontational and I didn’t feel safe. His I’ll treatment towards the young man was unnecessary and I hope this is not the face of Nissan because it’s definitely not the representation as an owner of a company that I would want representing my company! He’s not manager material and if your reading this I hope that you skip over interacting with Chris!
Qingguo Wang
★★★★
☆
6 months ago
My advisor took care of my car well. Thank you!
Anna Pollard Bolon
★★★★★
4 years ago
Action Nissan was incredible! They had outstanding customer service, and the service consultant who worked with me was great at communicating and updating me. They checked to see what my warranty covered, and they were honest and timely. They took great care of my car and offered to pay for my uber. Overall, I’m extremely satisfied!
lords 45
★★★★★
5 years ago
Today was my first time at Action Nissan and safe to say I’d loved every bit of the experience! When I arrived I was generously greeted by Ashley and she was able to get all my service needs met! She was super nice and made the experience such a pleasure!! 10/10 recommend !!
Kat Burchell
★★★★★
5 years ago
I recently bought a car through Katherine and Marlon, and they were absolutely amazing! Not only were they super nice and helpful, but they ensured that I got the best deal I could get. 10/10 recommend going with them, and you definitely would want to work with Katherine or Marlon. They are some of the best people ever! Don’t miss out!
Petros Bokretsion
★★★★★
a year ago
Hugo Cruz was amazing. He has helped me so many times with the most recent one being about my car battery terminal issue. He is kind, knowledgeable, and understanding. Thank you my friend. The people working at this place makes it the best service place in Nashville. After living in Nashville for 11 years I haven't seen a car service place that would match this one.
Edward Brassell Jr.
★
☆☆☆☆
a year ago
No stars if I could. I took my Nissan Rogue in for repair-that will be covered by my Nissan Warranty I purchased after replacing their original transmission. The service here is the worst I can remember in my 54 years on earth. They also lied to me about working with warranty people. In other words I’m out thousands that warranty should have covered . It feels like dealer service department may be purposely avoiding warranty work to take more $$. I have complained to Nissan Corporate about this experience.
Lisa Aiken
★★★★★
9 months ago
Nicholas was my service advisor and he was awesome! He was very knowledgeable and nice! I will be calling him the next time I take my car in for service!!
Sarah Earls
★★★★★
5 years ago
There are so many cars to choose from. I bought a 2020 Nissan kicks. Harley and Tabatha did an amazing job getting me a good deal and making sure I was happy and comfortable with my purchase! Drove it right out of the showroom floor.
Christian Cebrian
★★★★★
a year ago
This has got to be the best dealership maintenance service experience I have had in my whole life, and will be the reason I stay a loyal Nissan customer for years to come. (I have had 5 Nissan cars over the past 20 years). Hugo Cruz was my maintenance rep and he did an amazing job at keeping my car rolling and keeping customers happy one at a time. This is high praise for a dealership. Had a couple of recalls taken care of in no time, a free wash for the car, and a thorough inspection done. No nickel and diming at all. This should be gold standard for any service center.
DelishDestinationsWithDanielle
★★★★★
8 months ago
After my accident, Victory Nissan worked with me to make sure everything was fixed and stuck with the process until it was. There was a time during the process when they really went out of their way to accommodate me, and I appreciated that extra effort. I could see that they were committed to resolving the situation fully and making sure the work was complete. I appreciate the efforts of both the body shop and service shop. A special thank you to JJ and Tina for helping to resolve my issue. JJ is a new manager but stepped in to help close the loop as we wrapped up my work with the collision department. Tina did an amazing job explaining what was wrong with my vehicle and what additional repairs were needed.
Yasser Fathi
★★★★★
5 years ago
These guys here are very professional, take car of my car in very short time, service is great. Just make sure to go early if you will wait for your car so you can leave early . Usually I go around 8 am and out of there in less than hour. It’s very nice to add maintenance packages when you buy from them for just $10 a month you will have free oil change, wash and do many nice options. Don’t forget to enjoy their complimentary coffee, I love their Chicago dark roast.
Debi Rogers
★★★★★
Edited 4 months ago
Great service and expertise. You never disappoint. The entire staff is amazing. I really appreciate Hugo, the best.
William Thomas
★★★★★
6 months ago
Danielle Quong and Joey Tressler were awesome to work with. I got treated better here than the place I had bought the car. Thank you for a job well done.
Kenneth Demonbreun
★
☆☆☆☆
6 months ago
I purchased a new Nissan 2021 kick from action Nissan with pre-purchase maintenance. On my last visit to the now victory Nissan they said that I had no more oil changes and they was not honoring my pre-purchase package. My last oil change was at 55,000 miles. When wanting further explanation and why they were not going to honor my service agreement that was purchased for $1,000 I was told there's nothing that I can do about it and I can do whatever I feel like but nothing's going to happen. I have done every service at this location since purchasing the vehicle and have never been treated like this. The lack of customer service and explanation was very discouraging. At this point I feel like I have been cheated and lied to from victory Nissan and no one wants to take accountability or even try to make it right. I have even spoke with the service manager with absolute no resolution. I at least thought that they would try to make it right or even offer some sort of courtesy but nothing was done to make me feel like my business was wanted. My plan was effective 8 20 2021 to 8 20 2026. The way that I was explained at the original purchase is not how they are honoring it now.
Amy Taylor
★
☆☆☆☆
Edited 5 months ago
Came in for a recall repair and left with a flat tire. Their courtesy drivers are the only staff who are actually courteous... everyone else there is very impersonal and doesn't seem to care about the customer at all.
Mike Mouret
★★★★★
2 months ago
I recently switched to Victory Nissan Service Department from the previous dealership that had been servicing my vehicle and I have been very pleased with the level of service I receive at Victory. I even feel appreciated as a customer, which is a rare thing these days. Thank you Victory Nissan Service Dept!
Thorstein
★
☆☆☆☆
a month ago
This is the third and last time I'll use the service center. Each time they don't have the parts necessary for an oil change, despite me calling ahead days in advance to set up the appointment. I sat here for four and a half hours for the last oil change, and it'll be the last time. I was told their service manager couldn't figure out how to change the oil on a 3/4 ton diesel, and they had to wait for the master technician to come work on it. If you can't figure out how to do a oil change after it's been done twice before, you probably shouldn't be doing them.
