Visalia Ford Service

Sheila Donnell

★★★★★

2 years ago

Went to parts department.always helpful

Yolanda Mora

★★★★★

3 years ago

Took the truck in for oil change, tire rotation and check the key. Fast friendly service.

Pete Cerda

★★★★★

5 months ago

Mr landin is so nice! And knowledgeable

MARIA GUTIERREZ

★★★★★

3 months ago

They were extremely great. Thank you so much for you help.

Loopo Ranger

★☆☆☆☆

2 years ago

Always come in to get disappointed. Ashley in the front of the service department is useless. Tried having me reschedule my appointment for my vehicle 4 times because the technician is going to be sick on every day my vehicle needs repair. This often happens a lot. Ashley will try to reschedule certain people behind others so her friends can get their car worked on first. This place is just so unprofessional. I wanted to buy insurance on my vehicle however Ashley said the insurance lady quit so we won’t be able to purchase any extending warranty on my vehicle. Then we went to see the dealer and he said it was no problem. Just another example of Ashley often misinforming customers. I purchased road hazard coverage for my vehicle and specifically asked what it covers and was told the problem I came in for will be covered. I came in and was sold a lie. They don’t pro rate anything. It’s a shame this place has business with the lack of professionalism in this department.

Adventure Krewe

★★★☆☆

2 years ago

Took my truck in for oil change tire rotation and fuel filters. First the good. Appt was really made. Quickly waited on me when I showed up on time for my appt. No waiting to get in. I was able to wait and they estimated 2 hours and we're within 15 min of that estimate. Was able to pay with my phone. A very easy transaction overall. Why only 3 stars They wouldn't show me my old fuel filters and couldn't tell me how much water or contaminants were in the filter. They drained over 20 gallons of fuel to replace the filter. Didn't set the air pressure when rotating the tires and all Ford trucks run lower front than rear air pressure. Truck has grease/oil on the steering wheel and door sills when I got in and I had to clean it up. Provided me a review after they inspected my truck and says they found a fuel and oil leak and diagnosis would 175 each. I asked if they could put the truck on the lift to show me the leaks and they wouldn't saying I had to reschedule. When I crawled under the truck could not find either of these leaks and now 3 weeks after the drive still no sign of the leaks. Over all it was just an OK experience compared to the 5 other dealers I have been to on this trip. It just felt like they were trying to scam me with the leaks thing and just lazy they didn't adjust the tire pressure after the rotation but ok maybe an honest mistake since they didn't have tire pressure up on the dash. Then I get a call the next day to see if I want to sell them my truck and buy a new one from them. Nobody was mean and I understand they have a job to do but the transaction felt like something was off and I am now concerned there may be other issues with the work they did and I have a 10k mile trip still ahead of me. Wish me luck as we might need it until we have to get another oil change. And make my drain plug is not stripped or something similar. Parking on the lot was easy, they offered coffee while waiting but no doughnuts and the cost was 2 times what I paid in Washington for same services. If this review is helpful or your still reading it, give us a like 👍 and follow if you want more camping, RV ing, food or adventure reviews.

Wash & Fold Laundry Co. Pickup & Delivery

★★★★★

8 months ago

I don’t write a lot of reviews, but I feel compelled to call out great customer service when I see it. I had a couple of recalls on my 2015 Ford Transit Connect, and honestly, I would’ve taken care of it much sooner if I’d known how easy the team at Visalia Ford was going to make it. I never expected this level of service from a dealership—especially on a recall, where they’re not even making money—but they really went above and beyond. A special shout-out to Henry who helped me through the whole thing. He was professional, friendly, and kept me updated every step of the way. They picked up my vehicle from my house, got the repairs done in just half a day, and delivered it back to me—all with text updates throughout so I was never left wondering. That’s how it should be done. Great job, Visalia Ford!

Nicholas Johnston

★★★★★

6 months ago

I don’t normally write reviews for businesses just doing their job, but my experience with the service department at Visalia Ford deserves special mention. While on vacation from Southern California, the transmission in my F-250 failed, leaving me stranded and in a tough spot. From the moment I walked in, Luis (Service Manager) and Michael went above and beyond to help me out. Things took a turn for the worse when the replacement transmission from Ford turned out to be faulty—something completely outside of their control. Instead of passing the buck or leaving me hanging, these guys stepped up, took ownership of the situation, and worked tirelessly to get it resolved. What really stood out to me was how much they cared about getting me back on the road. They kept me informed every step of the way, made me feel like a priority, and showed a level of customer service that’s rare these days. It wasn’t their problem to fix, but they made it their mission to make things right. Thank you, Luis and Michael, for your professionalism, dedication, and genuine care. You turned what could have been a nightmare vacation into a reminder that there are still businesses out there that put their customers first. If you’re in the Visalia area and need service, I can’t recommend Visalia Ford’s service department enough. These guys truly set the standard.

Kiryssa Braden

★★★★★

2 months ago

I have nothing but great things to say about Visalia Fords Service Center. They tell me exactly what I need done to my vehicle and they dont treat me differently for simply being a woman. My service agent Ricardo is absolutely amazing and he goes above and beyond to take good care of both of my vehicles. If you want quality service take your vehicle to Visalia Ford.