Volkswagen of Murrieta

Megan Biacsi

★★★★★

3 months ago

I had an amazing experience! My salesman, Stephan Caraway, went above and beyond from start to finish. He was incredibly helpful, patient, and made the entire process feel completely stress-free. He took the time to let me test drive every car I was interested in and made sure I had all the leasing quotes and details I needed to make the right choice with confidence. This was truly one of the best car-buying experiences I’ve ever had. If you’re shopping for a Volkswagen, I can’t recommend Stephan enough! 🚗✨

Sean Rodriguez

★★★★★

2 months ago

We had a great experience buying our Atlas and were really help with every employee we encountered. Tania was our sales associate and Henry and Adrian helped working out the deal and with the finance piece. 10/10 recommend this location if you are in the market for a new vehicle.

DJ Bonini

★★★★★

a month ago

Susie loves her job and it is apparent from the moment you talk to her on the phone. Alice was great and very patient with us while we made our decision on which car to purchase. She took her time and let us weigh our options without being pushy when we ended up going with a vehicle we did not initially intend on purchasing. We went back and forth with Jorge for a while and he ended up honoring everything he said he would do. I know there were conversations he had to have in the background to make that happen and he earned our respect for that. Jason in finance is great and made the back end of our purchase fun for us. We will have to purchase quite a few vehicles for our kids in the upcoming years and the experience we had made this team our first choice for our next dealer we go to. Would highly recommend. This is an ethical dealership that so far has done right by their customer and we will definitely be coming back. I have never been a big Volkswagen fan until dealing this with dealership and seeing how they take care of their customers has changed my opinion. Highly recommend.

Jeannie Pinon

★★★★★

2 months ago

From start to finish, this was an outstanding car-buying experience. The team was professional, transparent, and genuinely focused on making the process easy and stress-free. There was no pressure—just clear communication, honesty, and a true commitment to customer service. Every question was answered thoroughly, and I felt confident and respected throughout the entire process. The transaction was smooth, efficient, and exceeded my expectations. I couldn’t be happier with my purchase and would highly recommend this dealership to anyone looking for a seamless and positive car-buying experience. Hats off to Lance, Jorge, and Jason for setting this dealership apart from others by offering an amazing customer experience.

Stephanie Torres

★★★★★

3 weeks ago

I have nothing but amazing things to say about this dealership. Melissa was a literal answered prayer & was able to get me a great deal on a new 2025 Atlas! They all made everything so smooth & easy & I can’t thank them enough! Melissa was so good my mom went back the next week & bought the same car from her!

Mike Tiangco

★★★★★

7 months ago

I recently purchased a 2025 VW Golf GTI from VW of Murrieta, and I couldn’t be happier with the experience. Having lived in Temecula and even worked at this very dealership back in the early 2000’s… it felt like coming full circle. I had shopped around at McKenna VW, where I was unfortunately treated poorly, and also considered a Honda Civic in DCH Temecula. But from the moment I connected with Kailey Internet Sales Manager at VW of Murrieta, the difference was night and day. Kailey is incredibly knowledgeable, professional, and enthusiastic about the VW brand. She walked me through every detail of the GTI, and our test drive was not only informative but also genuinely fun. It honestly felt like I’m buying a 100k luxury vehicle. I also want to thank both Sales Managers Scott and Tony + Adrian in Finance! Every interaction was respectful, transparent, and welcoming. The entire team made me feel like I was part of the Hendrick family. If you’re considering a VW, I highly recommend reaching out to Kailey and the sales team here. They set the standard for how car buying should feel… professional, enjoyable, and with zero pressure. Most importantly FUN! :)

Thomas Maiorano

★★★★★

2 months ago

Great experience purchasing my 2025 GTI. Everyone from my sales person Lorraine, to the sales manager Jorge, to the final transaction with Jason was a pleasant experience.

Cindy Klohn

★★★★★

a month ago

Awesome experience with Xenia! We will refer her to anyone looking to buy a car. She deserves 10 Stars in my opinion!

Emmanuel Hernandez

★★★★★

3 weeks ago

Service was excellent. Car felt smoother than ever. Thanks again Frank for advising and coordinating that 100,000 mile service. Alejandro did a great job and his presentation on work performed was awesome.

Arthur

★★★★★

a month ago

I had an amazing experience at Volkswagen of Murrieta. Working with Raphael was easily one of the best interactions I’ve ever had with a salesperson; he checked my vehicle’s status daily and kept me posted until it arrived. The manager, Jorge, also hooked me up with a great deal on my trade-in. Most importantly, they honored their pricing without adding any markups or forced dealer options on my new Golf R. I 100% recommend this dealership!

Matthew Jeffrey

★★★★★

2 months ago

This is my second time buying from Volkswagen of Murrieta. It's my family's 4th time. Myself, my wife and my daughter are all VW of Murrieta customers and I can only see us coming back again and again whenever we need to update our vehicles. I loved my Jetta but was looking for an upgrade to a larger vehicle for some comfortable road trips over the summer with the whole family. LeeAnn Webb was able to make the entire transaction smooth! I love my new Tiguan even though I've only been driving it for 3 days! I can't wait to take it on some fun trips. Everyone there at the dealership was super friendly helpful and were able to work within our budget and needs. LeeAnn is especially above and beyond when it comes to customer service. I can't recommend this dealership enough and with salespeople like LeeAnn I will always be back!

Nicolette Tedesco

★★★★★

2 months ago

I had such a great experience working with Rafael at VW when getting my Atlas! From start to finish, he was incredibly transparent, friendly, and genuinely easy to work with. He took the time to explain everything clearly, answered all of my questions without any pressure, and made the entire process feel smooth and stress-free. It’s rare to find someone who is both knowledgeable and truly personable, and Rafael was exactly that. I absolutely love my Atlas and couldn’t be happier with the experience—highly recommend asking for Rafael if you’re in the market for a VW!

Sophia Ortiz

★★★★★

2 months ago

Volkswagen Murrieta has been such a great experience for the two times I have scheduled for maintenance. Frank Madrid had helped the first time for my maintenance, and he was phenomenal. He was very helpful, kind, and informative. That when I had scheduled a service for a second time, I had requested Frank to be my advisor! He made my second scheduled maintenance so quick and easy. Also he remembered me from months ago! That showed me that he values and cares for us customers. Thank you Frank for the great service and experiences.

Sheri Coleman

★★★★★

a month ago

I can’t say enough good things about Travis. He did an excellent job helping me through my car ordeal and kept me informed every step of the way. That level of communication really eased my anxiety and took away so much of the stress. His communication was A1, and I truly appreciated how attentive and responsive he was. Highly recommend!

Tommy Yang

★★☆☆☆

2 months ago

I rarely write reviews, but this was one of the worst dealer experiences I’ve had in 30+ years of buying cars. I spoke with Jase, who was professional and helpful and is the only reason this is a two-star review. We agreed to MSRP on a 2026 Golf R with no markup. I completed the credit application immediately and explained I was out of town and couldn’t pick up the car right away. Jase said a deposit could be taken to hold the vehicle once my credit was approved, and noted his associate Rafael would handle things the next day. That’s when the process fell apart. Communication with Rafael was difficult, and after telling me I had excellent credit, he provided a 5.9% rate, then later said he could get 3.9% through a credit union—an odd sequence given my 800+ credit score. After several hours without an update, I called back and was told someone else was purchasing the same car we had been working on. Rafael stated it was “first come, first served” and refused to accept my deposit despite the prior agreement. I was transferred to the manager, Tony, who acknowledged the situation “wasn’t right” and apologized, but still stood behind the policy and confirmed the car had been sold. If you’re considering this dealership, be aware they may not honor verbal commitments—even after running and approving your credit. In contrast, I found another dealer the next day that located the exact color I wanted and handled everything professionally.

David Shaffer

★★★★★

3 months ago

The service department here is absolutely amazing! They got me in on a Saturday and saved me a ton of trouble. Ravyn is an outstanding advisor—knowledgeable, friendly, and truly cares about the customer experience. I have no doubt this team will always provide the red-carpet service you’d expect from a top-tier German dealership.

Theodore Harvey

★★★★★

2 months ago

Great experience and transparent pricing working with Stephan and Jorge. Everyone was very nice and the trip through F and I was painless. Drove over from Long Beach area and I was in and out in 2.5 hours. They even followed up after the sale which seems rare these days. I’ve purchased more expensive vehicles with less customer focus in the LA area. Thanks again!