Walmart Auto Care Centers

Paul

★☆☆☆☆

4 years ago

Normally I would not rate Walmart auto care one star. This is due to them not being professional and being able to staff enough techs to get the promised work done in a timely manner. I had an appointment for my 4 tires to be installed Monday morning. Upon arrival they were closed. Tuesday morning I went back and they were closed and said they would re open wed. Wednesday I went back and they were closed again but Texas were there so I got the work done on Thursday after a Hassel of scheduling. On top of all this my front right wheel was not put back on all the way and came loose miles later on the highway luckily I cought it before loosing a wheel and dying at 75 miles an hour. Prior experiences were great and I'd give 4 stars not this time at the begining of 2022. Still claiming COVID responsible everyone needs to stop with this COVID BS and get back to work

Jenny Fiala

★☆☆☆☆

8 years ago

This auto place is the worst. They have the worst setup for how they do things. We walked in the garage and got completely ignored 3 other people walked in after us got helped first. Then when we were finally helped we were told it would be 2 and a half hours before our car was even touched. We wanted a simple oil change. When we told the guy we were here before everyone else he huffed and puffed and started making a big deal about squeezing us in for a simple oil change. He was very rude and very unprofessional. They don't deserve that one star but I had to give them something to leave a review.

Melissa “Liss” Fiumefreddo

★★★★★

3 years ago

I've never experienced any problems taking my truck here for oil changes or what may be in between. Of course, they have to up sell things. Some things are necessary for our vehicles.. air filters, etc. Tires were just done a couple of days ago. The guys have always been courteous & since I like to joke, I will throw one out there to see if I get a laugh. My uncle does the same thing. It is amazing, the number of other customers I've seen while waiting for my vehicle, that will stand & argue with whatever management personnel they can get their claws into for the possibility of "maybe" conning someone into giving them what they want.. be it free money discounts or whatever. I give the management credit.. for dealing with grown children every day that comes through your bay doors! Props to you! You deserve it! Consider this Walmart, for your customers that have problems waiting for their appointment Or because things are backed up in general.. could let them know that things like that wouldn't happen if you didn't have the business coming in & that there are standards. All cars & trucks get the same treatment, regardless. Might work, maybe not. Sure would be nice if it did

Jaime Zachary

★☆☆☆☆

Edited 3 years ago

Do not even attempt to take your car here for anything. Tried a few weeks ago and they said they wouldn't be able to an oil change even though it was early afternoon and they didn't close until 6. Tried again for tires today got there when they opened they said they technically open at 10:30 and are only working until 1 even though the hours say 10-6. They obviously don't want the business. They also had the audacity to say they work on a first come first serve basis...while we there first thing when they supposedly opened! Do better!!!

James Blau

★☆☆☆☆

4 years ago

First off website says they open at 7am however no one showed up until 915am. The worker then tells me my boss says he was tired so they will show up at 9am. Mind you it opens at 7am. Then the worker taking care of me looks 100 percent not ready for work and says he has to go change. They take my order tell me 30 to 40 minutes to change tires. Two hours later not finished. This is the most unprofessional place of business I've personally encountered. Many clients here waiting are experiencing the same whether they leave a review is up to them but many complaints are being made by all. Horrible to say the least.

Scott Cohen

★☆☆☆☆

2 years ago

Bought tires. Can't get in to get my tires rotated. They won't let u make a appointment and they want you to wait 2 3 hours. Most people domt have that available to wait that long. They say come in am first thing. The mechanic says he had to wait for another mechanic who was a hour out, but they had a brake job then

El Leo

★★★★★

11 months ago

Coach Mel and the team are awesome. It was five till close and I needed some tire work done and she took me🫂👍🏽👌🏼 they need to hire more people like her!!!

Anthony Lundblad

★☆☆☆☆

2 years ago

If you value your life please do not use this store for any work done on your car. If you do you will be putting your life and anybody's life who is in your car at risk. I recently had all four tires on my car replaced at this store. This past weekend my husband was replacing the brakes and after jacking up the car he was able to loosen the lug nuts on three out of the four tires with just his hands. When Walmart replaced the tires they didn't tighten them enough which put my family's life at risk. I will tell everyone I know not to go to the auto center in this store as it is the worst tire and oil shop around.

Lazlow Behen

★★★★★

a year ago

It's hard to knock any of the department's faults when the service is so quick, cheap, and of good enough quality. It doesn't make any sense for me to do my own oil changes when it only costs $10 more to have them do it for me while I get some groceries.

Matt Panek

★★★★★

8 months ago

The process was fairly smooth and I got two tires replaced within an hour and got to shop around in the meantime

Sara Timmis

★★☆☆☆

3 years ago

I really do like coming here, even though it is first come first serve, and staff is always courteous. Came in for oil change and 4 tires shortly after Center opened. Was told it would be 30 to 45 minutes and that they would text me when ready. It has now been about 2.5 hours, and was just told it would be "a longtime". I understand being short staffed, but realistic time frames would be appreciated. I work too🙂. Would have been ok coming back another day for tires. Better communication going forward, folks, that's all.

Ninja Kitty

★☆☆☆☆

2 years ago

We had an appointment for 10 am, showed up ten minutes early checked in. We were told they'd text us when finished. Walked around the store for over an hour. At 11:15 walked back to tire center to see if it was done since the garage was empty and they just then pulled out car in to do the tire when we asked if it was finished. I don't know what the point of making an appointment was if they were going to just let it sit outside for an hour while no one else was in the garage.... they didn't finish putting on the new single tire until 12 noon, so two hours wait for one tire. The auto area employees are incredibly short staffed, Incompetent and need to work on their time management, competency, and customer service.

Alex Garcia

★☆☆☆☆

9 months ago

Came in for 4 tire installation and a oil change and been waiting for 2 and a half hours. When look in the garage I just see everyone walking around not working coming in and out of the store to buy snacks. Terrible service... would not be coming back. I would rather pay extra to get my vehicle worked on by professional

Emma Szot

★☆☆☆☆

5 months ago

Worst manager ever. She makes up reasons why she won't allow a tire change or rotation. 3rd time this has happened. 3 different cars.

Robby M (w0by)

★☆☆☆☆

5 months ago

Made an appointment, arrived early, waited over an hour and they never even took my car in to get the tires rotated, she said they were fully staffed I’m not really sure what’s going on, a couple other people left also.

melissa ide

★☆☆☆☆

2 years ago

We bought brand new tires off of Walmart website and brought them in to be put on. We had a small Chevy cloth bag that held my wheel lock and had it out and ready for them to use, didn’t get the bag back. It took 2.5 hours and no one else was getting services done. We were told one hour, then hour and a half then two max. Got a message they were done and they weren’t. We go to check out and total is around $724, they tried charging me for tires I already bought and brought in. Which took more time to fix. The next day we noticed my wheel center cap wasn’t put on. One of my tires PSI was over by 13. AWFUL, will never ever go there again for car services. I would rather spend 3x the cost and have it done by someone who knows what they’re doing and pays attention to detail.

jeff lang

★☆☆☆☆

5 months ago

Made an appointment to change four tires out at 7:00 a.m. I got there early. No one was there. When the manager showed up at 7:10. He said no one would be available till at least 8:00 and that he could not perform this by himself even though I had an appointment. I really don't think these guys should be changing tires I will not attempt this again.