WATERBURY TIRE AND AUTO SERVICE

Austin French

★★★★☆

3 months ago

John and Gary were very professional and informative. They worked with me to get the best deal on brand new tires just in time for the weather.

Kurt Thompson

★★★★★

4 months ago

Faster than quoted service. Full undercarriage inspection. They didn't try to sell me parts i didn't need. My mechanic did an awesome job. THANKS VIP. KURT

Nadine abdel ghafar

★☆☆☆☆

6 months ago

Don’t come here if you have problems with your car! My husband and I just moved to CT and we were blinded by the good reviews of this place. We needed to check our engine and we paid for the engine test to be told that we needed to change the fuel neck. We went to our dealership and changed the part over $300 to find out it was actually okay!! The engine light came back on a day or two later and this place refused to repeat the engine test they had done!! We just took it to a different shop and were told that the engine test was NOT done properly! That the problem had to do with the pressure and that that was why it was showing it was the fuel neck (cause the pressure had to be released somewhere) and that if they had done the test properly they would have found out! I would definitely avoid this place! Not only do they not honour their work and their tests but they also can’t seem to do a simple test right!!!

Yess

★★★★★

4 months ago

Went for an oil and filter change and got my tires checked. Service was relatively quick and price was reasonable. Will definitely come back for future services.

Joseph M Sharoh

★★★☆☆

4 months ago

Second time I made an Appointment to change my oil and I’m told guys haven’t showed up yet. They’re running late. Problem with that is I need to go to work, I depend on people to show up on time just like I have to show up on time. Also informed them that Pep Boys Rotate the tires for free when you spend $100 on an oil change and they don’t. Although this time around, they got me out fairly quick because I had to wait a half hour Just a little disappointing because when it was Joe’s tire the service was right up there not to mention you got two other oil change places right across the street

Ashley

★★★★★

3 months ago

I was what you would call a damsel in distress first thing this morning. I encountered a situation with my tires as I turned on to thomason. The first place I pulled into was VIP Tire and auto service. With tears rolling down my eyes, I approached the gentleman at the counter, who was more than willing to listen and comfort me during this situation took the time to see me as a person before a customer. I did not have an appointment but they were able to put my car up on the lift and diagnose my situation , which was a lot less worse than I initially thought. I am very happy and pleased with the mannerism and respect that I received from the workers here. Thank you all so much for turning a bad morning into a lighter situation that was taken care of with honesty and respect. Till next time!

Gary Robinson

★★★★★

3 months ago

I would like to thank the front counter, and the mechanics for doing a great job putting on my two new tires at a moment notice. They were fast efficient and it was a pleasure while waiting for the work to be done.

Abdiel Torres

★★★★★

a month ago

Great service. The store was clean and organized and I was given a time of 1 1/2 hours to balance 4 tires and they did it in less. Great service !!!

Joy Jones

★★★★★

2 months ago

Went for my tire to be plugged, told me an hour 1/2 wait as they were busy. Only waited 45 mins. Guys working here very professional, waiting area was very comfortable.

ZEKE

★★★★☆

2 months ago

Good service only thing is they said they did a complementary multi point inspection but I know that my shock on the car are Cooked but didn't bother to tell me they were shot but what can i expect when it was complimentary its just another bull to put on paper to make the customer feel like they go something of value when they really didn't but its whatever your paying for tires and probably nothing more that that.But they do have ok prices on some tires.

Kevin Shea

★★★☆☆

3 months ago

I wasn’t aware that Rich had sold the business. I had been going there for 30 years. Usually a flat tire would mean tipping the workers $5-10 bucks, sometimes $10 for repair. Today it was over $53. (I still tipped the worker) To be transparent I was told upfront the cost and I chose to do it. It was a very small nail and the technician took his time and found it. Great job by him. Every thing was professional. Staff were friendly. It just wasn’t Joes anymore:(

Renee Medina

★☆☆☆☆

2 months ago

In the past I would have sworn by this shop, however I will never step foot in there again. I brought my car in there after a snowstorm. I slid, could not stop, and hit a curb. Outwardly all I could see was that my tire popped. I went there with a spare on and my car seemed to drive ok. They sold me 2 front tires which I understood so that the tread could be even. AFTER they sold and put on the tires, they told me there’s an issue, that the wheel well needed to be repaired since the tire was shifted back, and it was rubbing on the wheel well loudly. They told me the wheel was bent. I was told it “is safe to drive in the meantime until I get it fixed, but don’t drive too fast”. Terrible advice! I knew it drove terribly wrong once the new tire was on and parked it and brought it to the body shop the next day. It turns out, due to the accident, I ended up needing a control arm along with inner and outer tie rods. How could they not know something was up when they were putting those tires on? It was only pointed out after the obnoxious noise when turning the wheel. Per the body shop and insurance companies, they “should be ashamed of themselves “ for even replacing the tires with all of that going on. I definitely won’t be going back. My grandfather who swore by them would be so upset.

Caitlyn MA

★★★★★

4 months ago

Lou and Anthony were an absolute pleasure to work with. They were kind and concerned about my issues. They deserve to be rewarded for taking care of people and not making your customers feel like a number. And I hope that this company does that for them and more…and shares in the benefits and wealth it receives from their employees hard work. Regardless of profit margins, job titles, or otherwise. Take care of the people who let you live comfortably while they get their hands dirty. Your employees are wonderful!

Ina CG

★★★★★

5 months ago

Wonderful owner with wonderful people ready to serve always! Both my mother and I needed tire work and it was easy and comfortable to speak to the highly qualified staff! I will never change this place feels like home! My mother’s second language is English and owner listens carefully and took us right away! Thank you for the great customer service and the great work! I feel super safe driving my car knowing these guys are THE BEST!!!!

Leandra Tuttle

★★★★★

a month ago

Amazing, quality, personable, quick service! Went in for an oil change 1/28/26. They were busy but still managed to get me out under 45 min with no appointment. Great, respectful, friendly, personable staff. Rare in Waterbury. Would recommend.

Lisa

★★★★★

2 months ago

Had a nail or so I thought in my tire, there were 2 metal pieces in there. They quickly assessed the tire and were able to patch it within a reasonable timeframe. Cost was very reasonable. The gentleman at the counter was very professional and welcoming.

Khal Bashawaty

★★★★★

a month ago

I was extremely impressed by VIPs service. I took the car in the day before I had to drive it cross country to California to get the tires replaced. In addition to replacing the tires, they noticed that my front right strut was bent out of shape. They managed to find a replacement part and fix it all within 24 hours so I could get on the road. They coolly handled a nightmare scenario in extremely speedy time. I would highly recommend this team.