Webb's Complete Auto Care

Nathan Schofield

★★★★★

4 months ago

Best customer service in Knoxville! Huge thank you to Brian for being very professional and informative throughout my truck being serviced. Safe to say I will only be going to Webb’s from now on!

Kyle Beanblossom

★★★★★

3 months ago

Had to get an engine replaced in my 2014 Kia Sorento (go figure). They got it done, and they worked with my warranty company. Car drives great now. Staff is very friendly and trustworthy.

Win2LinConvert

★★★★★

7 months ago

I've used these guys 3 times since the day before Easter 2025. Each time I just showed up and they worked me in and took care of the problem. Each time they were able to fix the problem in a timely matter and at a much lower price than I was expecting. Everyone I have communicated with has been super nice and personable. I'm a temporary resident of the area and I only have the one vehicle, so it's vital that I am able to not have to wait days to get it back on the road... Each time the guys at Webb's Complete Auto Care made sure my needs were met, always with a friendly smile and at what I believe was a fair price.

Judy Quigley

★★★★★

2 months ago

Great service and guys working there. Always very nice and as a woman who's been ripped off by other shops.... Well,I finally found one I can trust. Thanks Brian and team.👍😉🙏👏

David Tudor

★★★★★

2 months ago

I had a tire that needed to be patched and Webb's got me in the same day. Quick service for a great price and a local business.

Kate Roberts

★★★★★

9 months ago

I was traveling from Michigan to Florida when I had car trouble and had to pull off in Knoxville. I'm so glad I landed at Webb’s Auto Shop. They took care of me quickly and honestly. Their pricing was exceptionally fair, and they got me back on the road fast. So grateful for their help—highly recommend! Great folks!!

John Grogan

★☆☆☆☆

9 months ago

I used to take my car here, for several years and after my past few experiences, I would NEVER take my car here or ever recommend them to anyone. Simply put, they are inept, incompetent and have to say, dishonest. I paid them $360 to replace my rear brake pads. Several weeks later, the brakes started screeching loudly and I noticed a loud clicking noise. Took it back to them TWICE to give them a chance to make it right. They didn’t fix the problem. My brakes weren’t ever screeching until they worked on it! Had enough and took it to Auto Extend and they told me that my emergency had been over tightened and that my brake pads had basically been burnt up! That’s a new one, a shop sabotaging their own work, maybe they did it intentionally? Auto Extend replaced my rear pads and drums for $306, less than Webb’s charged me for just pads! I had warnings that Webb’s was dishonest before this, but this experience totally confirmed that notion. They screwed me out of about $360, but now it will be a personal crusade to tell everyone I know exactly how Webb’s does business, this shop Is shady as hell and I hope they go under once people see who they really are.

Jon Smith

★★★★★

a year ago

This shop is great! I've used them a bunch and they are always honest. They actually tell you that you've got more life on your brakes/tires and to wait if that is what makes sense. They worked with me on a critical repair to get it done before going on vacation so I wouldn't need to rent a car. Very happy with this shop

Teal Olson

★★★★★

a year ago

Wish I could give them ten stars! BEST place to get your vehicle serviced in Knox. Incredibly reasonable pricing. Super friendly, knowledgeable staff. Webb's is excellent with communication and helping you better understand your vehicle. They won't try to sell you on something you don't need. As a female, I am so grateful to have found a place I can wholeheartedly trust!!

William Pohl

★★★★★

a year ago

This auto shop was amazing for us. While driving through Tennessee on our way to vacation, our water pump went out. They treated us like family! They were willing to do almost anything to help get us back on the road as quickly as possible. I can’t recommend this place more! Brian was great! But the whole staff was there to take care of us. Thank you, Brian and colleagues!

Jay Roses

★★★★★

a year ago

Wow!!!! I called Webbs and Bryan was wonderful far as customer service skills. He also said even if I called someone else in the meantime he wouldn’t be butt hurt but just be safe out there but the tone was just generous. Just for that I’m actually going to have them do service on my vehicle so everyone this place is an absolutely guaranteed must!!!!!!!👍🏾💯

Josh Storer

★★★★★

3 years ago

Brakes went out on my truck while driving down the highway these guys got me in and out in 1 day. New lines calipers pads and all. If your from out of town and looking for an honest mechanic this is your place. Can't Thank Brian enough for what he did for me.

emmalee plum

★★★★★

2 years ago

I’ve been going to Webb’s for awhile now as well as the rest of my family and they are great. Any time I’ve had any car issues I give them a call and they always get me in as soon as possible, most of the time it’s the same day. Unlike most car places, Webbs has extremely reasonable pricing and will break down the cost to you so you have no surprise charges for anything. They also are very good about explaining things about my car to me in terms I can understand and never make me feel stupid about it. I fully trust them with anything involving my car. Overall, Webbs is fantastic and I recommend them to everyone I know! I never write reviews but they seriously are the best place around!

Emily Kemen

★★★★★

11 months ago

we are out of towners, our car broke down in the area and Webbs was supposed to to be closed but answered our call anyway. they looked at it first thing in the morning and let us know exactly what was wrong with it. Amazing Service Amazing People

Vicki Rodts

★★★★★

a year ago

Great experience today. Got a screw in our tire driving from GA to MI and Brian quickly repaired our tire in no time flat 🙃. Friendly and honest people.

Brianna Martindill

★★★★★

2 years ago

Brian was phenomenal and kept me updated on the status of my car daily. Given the ice storm, they still had me up and running within 24 hours. Very professional, responsive, and timely. I will be back and recommending all my friends go there for their car needs.

Julie Bedi

★★★★★

5 years ago

My husband and I were traveling with our baby and had some car trouble when passing through Knoxville. Webb’s came highly recommended when we asked folks at a local gas station for their advice on a good place to go for help. The manager was kind and friendly and immediately knew what to do when we described our car’s problem. When a bay opened, the manager himself worked on our car and had us back on the road safely in less than 30 minutes. When traveling a long distance with a small baby, we especially appreciate the amazing and professional service Webb’s provided. We definitely understood why the locals were all praises about this shop that cares so much about its customers!