West End Sales & Services

Marci Karess

★★★★★

Edited a year ago

Kudos to West End Auto and Sales. My daughter had a mishap on ice last week and they checked her car out for her. Thankfully nothing wrong with it. Honest and very fair!

Emily Houck Hibay

★★★★★

6 years ago

Friendly customer service! Very fairly priced! A nice smaller mom and pop type garage they truly care about their customer not just trying to make money off of them!

Jean Valjean

★★★★★

5 years ago

Honest mechanics. They don't make BS up to make money. This shop was referred to me by a neighbor. I have two cars, and as long as I live in the area, I will take my cars to this shop. Thank you for the honest work :)

Elliot Gluskin

★★★★★

6 years ago

Been going here for years to get my cars serviced. Bob and Scott are great, they really take care of you and your vehicles by providing superior service and fair prices.

david kusko

★★★★★

11 years ago

My family has been using these guys for decades. Owner is a very funny guy aside from being a good manager. Never had any problems. Very reasonable and reliable.

Sam Marks

★☆☆☆☆

6 years ago

Dont be fooled by bs reviews made up by this business. First of all use common sense and take a look at this place and how its kept. I made the mistake of thinking it would be cheap, which is exactly the problem.You might as well take your car to a junkyard for repairs. Poor workmanship and they will tell you one thing up front to get your business and then keep adding repairs as they go along. Go to a reputable place that has state of the art equipment or at least a place that is clean and organized if you are going to spend money. Just be smart and trust your instincts or get taken for a ride.

Sharon Potteiger

★★★★★

a year ago

Has always been honest & fair!! My husband George take both of our vehicles there for service!

Jennifer Lesko

★★★★★

4 years ago

Excellent service. They treat you like family here. They are very honest. They have only charged me for necessary services and nothing more. I am more than satisfied with my several experiences here the past couple years.

Philip Wieszczyk

★★★★★

a year ago

I always get great service at a fair price, honesty, and good communication from the guys at West End! Would recommend to anybody!

John H.

★★★★★

7 years ago

I'm from NY and was travelling to Allentown when I experienced a battery/alternator problem. Even though it was late in the afternoon on a Friday they helped me out. Bob and Scott make you feel comfortable from the minute you meet them. They were very honest and fair with me. If I lived in Allentown this would be my 'go to' service shop for life! It's hard to find nice, honest, old fashioned repair shops these days. 5+ stars!

Ejsfanatic1

★☆☆☆☆

4 years ago

Brought car in for slow leak in tire. Charged 25 to repair and the next day tire was losing air again. Found a nail in the tire and had to have it fixed. Went back and was to;d “I must have picked up another nail”. Sure I did. Didn’t even drive the car after I picked it up and parked it on my driveway. Beware. Don’t use these people

Midnighttutor

★☆☆☆☆

Edited 2 years ago

If you want to drain your bank account, I highly recommend this shop. I took my car there for annual inspection, oil change, and to fix an intermittent fault with the cruise control. Technician suspected an EGR valve code was interrupting the cruise control. Bob the owner quoted me $510 for all work so although skeptical I consented to replace EGR valve. When I went to pick up the car, Bob said he made a mistake and I owe $760, which I paid. I would not have agreed to the EGR valve work if he had given me an accurate quote. The EGR valve replacement did not fix the cruise control problem. Then when I got the car home, I noticed a puddle of coolant under the left front. I took it back and $650 more, they replaced what they claimed was a radiator leak. When I went to start the car after that repair, the air conditioning would not come on. The technician had already left for the day. I brought it back the next day and they charged me $180 for a new vent door actuator. Then when I picked up the car, the radio would not turn on. Brought it back a few days later and they unplugged and replugged in the radio and then it worked. Having one thing break after service is a coincidence. Having three break right after service is not a coincidence. Do not take your car here.

BElizabeth

★★★★★

a year ago

Scott takes the best care of all my vehicles. Fair pricing, honest work and quality services. Highly recommend this place!

Joan Crowley

★★★★★

6 years ago

We have taken all of our family's cars here for many years. The very first time I went with my car, I was sure I needed brakes and brought it in for them. When they inspected the car, the breaks were good for another 6 months. Many other garages would have "fixed the brakes" because I thought they needed fixing. The honesty of this team is what keeps us going back. The mechanics are great at explaining what's wrong and they do their best to keep costs reasonable. It's a pleasant experience everytime we go. Bob, the owner-manager is very personable and funny. He keeps things moving and they always have the car ready when they say they will. It's a great place to go.

Michael Mecchi

★★☆☆☆

a year ago

I have been taking my cars here for over 20 years, but they have been going downhill this last year. I took my car in for a wheel noise. Tech said they didn’t hear anything. I drove it a few more months until the noise was unmistakable. Had a bad wheel bearing. Could have been bad if the wheel seized up while on the road. We took my wife’s car in for inspection. When we picked it up the windshield was cracked. It wasn’t cracked when we dropped it off, but the tech said it was. They still put an inspection sticker on the cracked windshield. Took the car to Safelite to replace the windshield and then had to pay for new stickers. While at Safelite another customer said they were there because their windshield was broken while at West End. Won’t be going back to West End ever again. I was only going to give one star, but gave two because of all the years when they provided good service. Would not recommend.

Mark Rasmussen

★★★★★

3 years ago

I’ve brought my car a number of times and have had nothing but the best of service. After I purchased a used car from out of state I told them I thought it may need new breaks or rotors. They shipped in new ones before my appointment time, but after they had a look at it they said it didn’t need them. They could have replaced them and charged me for it but they didn’t want to do any unnecessary work. They never charged me for shipping or returning the parts. There prices are very good and the service is great as well. For anyone looking for a good local mechanic to support this is the place.

Bradley Molchany

★★★★★

9 months ago

I was referred here by a friend from work . Highly recommend these guys no nonsense type of shop. Good trustworthy people . I have had my fair share of shotty work done on cars recently. From a broken windshield at the dealership to a leaky transmission and broken bolts after a valve body job 😅… needless to say I would trust these guys without a doubt A1 service 👍🏼