West Hills Mazda Service

Rico Jose

★★★★★

a year ago

Easy and always a great experience with a free cup of coffee at the cafe. Service advisor Nicholas was easy and friendly to work with. Plus he commented on my truck so he knows what he’s doing. 5 stars for you sir!

Joe Kaare

★★★★★

a year ago

Service has always been top notch. The service representative, Vinnie, took great care of me even though I arrived a half an hour for my appointment. He made sure I received the service that I requested and personally walked out to my vehicle to make sure it was ready to go.

Camping with Corgi's

★★★★★

a year ago

I recently had a mobile service technician perform a small recall on my 22 Ford Bronco. The service team was very flexible in setting up the appointment. The technician, Charles, was on time and very professional, knowledgable, and friendly.

Cathy Pickard

★★★★★

2 years ago

I am visiting from out of state, and had an issue with my oil level. I called and was quickly given an appointment despite not having a warranty with this dealership. Cole was very courteous, efficient, and professional and I had the issue resolved quickly. The service dept recommended I get new tires, but they did not pressure me to buy them there. Which is one of the reasons I had them provide that service. This dealership made my out of state experience as painless as possible!!

chad bass

★★★★★

a year ago

I had the most incredible experience today. Today Caitlin was my service advisor who checked me in today and I have to tell you unbelievable communication and everything was done in a timely matter and what was promised was performed!!! Great work Absolutely incredible experience I would highly recommend this place

Jamie Kaye

★★★★★

a year ago

I had a great visit! Promptly addressed as soon as I walked in. Had an excellent associate, Arianna Owen! She addressed the issue at hand (oil change/current concerns) and also helped me discover how I had been accidentally overcharged in a previous visit! The issue was resolved to my satisfaction. And I was out the door, feeling confident and secure! Thank you guys and gals, you never disappoint! I still love my Mauzy!

John Gustafson

★★★★★

a year ago

Caitlin is awesome. She knows her stuff. She greeted me promptly and everything exceeded my expectations. I am grateful that Ford now will pick up your vehicle and return it to you when done. Also she helped schedule my second ford truck for a brake job with an estimate. Thank you very

lisamamajama jama

★★★★★

a year ago

The team at west hills mazda were quick, efficient, and they got my car fixed and running very well. I highly recommend. Special thanks to Aireanna, she explained everything and was super nice. I didn't meet my mechanic but he worked very quickly. They had parts in stock, which says so much. Thank you.

Gary Mills

★★★★★

a year ago

To be honest, I hate buying cars which is why I hang on to them for 10 to 12 years. With West Hill Ford I was pleasantly surprised. Chad Bass, my Sales Advisor, and Derek Foster, the Sales Manager, went out of their way to make sure I was fully satisfied with my purchase. They made the buying process so stress free which I really appreciated! I am very pleased with the outcome. AND I LOVE MY RANGER!!

Christi Gangstad

★★★★★

a year ago

Chad was great! Being a female and buying a new vehicle can be kind of intimidating even if your with your husband. Chad made me feel heard and was super relaxed with the whole process. The financing department did great as well. Overall a super easy and painless experience and I feel like we got a great deal. Highly recommend

sharon trude

★★★★★

a year ago

Vincent was unbelievable!!! Kind professional and understanding of my personal situation he truly cared!!! I also met a beautiful woman whose name I believe is Akashia. Amazing, took immediate interest and care. She was absolutely a professional! Great hand shake. A huge thank you to Zach who did the work ! Congratulations on your award winning team!

Michael Deasy

★★★★★

a year ago

Gio was extremely attentive and informative. We took our car in to make sure that everything was in working order in preparation for our move and he was eager to help answer our questions. He made sure that we knew about the different pricing for oil changes, and that we knew exactly where the dealership in the town we are moving to was located so we could continue to care for our car directly though Mazda. You can tell that he takes pride in his work and is more than willing to go the extra mile to ensure his customers are well informed and cared for.

Angelica Stamps

★★★★★

a year ago

I recently visited West Hills Mazada's service department and had a fantastic experience. The team was both friendly and efficient, addressing all my questions promptly. The front desk representative was particularly helpful—she was knowledgeable and made the process smooth. They were able to quickly set up a follow-up appointment to address issues identified during the inspection. Overall, I’m very satisfied with the level of service and professionalism. Highly recommend!

Anita M

★★★★★

a year ago

Everyone is always friendly and welcoming! So far from the first day that we visited and we purchased our car it’s been that way. The Finance guy was probably the more serious person but that’s to be expected. Not my favorite part of car purchasing 😂 but no worries we still got a great deal. It just takes forever to get of there. The Service Center has great customer service and has done a wonderful job every single time we have been there.

Hailey harris

★☆☆☆☆

2 months ago

this place is all about money and it really shows..... If I could give a negative star I would. Lets start things off by saying my car shouldn't have any issues after I bought it. It had only 67k miles on it and a 2018, 1 owner. when we test drove the vehicle the only thing we noticed was some noise coming from the back wheel. we mentioned it to the finance guy and he told us that it would be covered on our warranty, so we didn't think anything of it. 5 months after buying the car the noise became very loud and then some new noises from the front of the car began. I called and made sure that the wheel bearings were covered under my warranty and I got the clarification from Jeremiah in finance that it was covered. I called and made the appt. after a couple days I get a message with a long list of things that needs done on my car. I needed new lower control arms, both rear wheel bearings, ball joints, and tie rods. basically driving a death trap with my kid.... anyways after everything I had to pay $3100 because nothing was covered on my warranty and the wheel bearings that Jeremiah said were covered and even printed me my warranty stating that, were not because the service dept worded it differently so it wouldn't be covered.. I also got told I wouldn't have to pay for the rental because I was under the impression that it was covered with my warranty and I returned it the moment they told me otherwise. Justin in the service dept told me like 4 times the rental would be taken care of and of course I paid for that too. When I called back to ask why I had to pay for it, He then said he was gonna get me a refund for the rental.... still haven't heard anything back and that was about 2 weeks ago. Terrible company. will not be coming back or recommending this place to no one

Aubrey

★★★★★

a year ago

My vehicle was totaled in an accident, and Kevin from West Hills came to pick me up from my house to bring me to the dealership. Once there, Kevin was very calm and relaxing to be around, which really helped my anxiety while shopping for a car. He was efficient about showing me what I wanted and he worked with his manager to help me get the vehicle I wanted for my budget. Super happy with the way they treated me and for all their help and consideration. After buying my CX-5, I took it up to Seabeck the same day to get these photos 📸

Melissa Kimball

★★★★★

2 months ago

Sales, parts and service at West Hills Mazda are fantastic! We live in Lakewood and drive to Bremerton for service. I know we are always taken care of and never disappointed.