West Oceanside Automotive & Transmission

Rich Moses

★☆☆☆☆

2 months ago

Called because my transmission died. I was not informed that they dont offer rebuilds etc. 1. Charged $125 for a scan..they took it for a test drive even after I told them the trans was not functional. 2. Charged $211 to drop the pan and tell me there is metal in the pan ( a magnet test on a small sample of fluid would have told them that. 3. Informed the transmission was trashed....no kidding.. 4. Replace trans $4709.00.....nope. 5. Aaa picked the van up and dropped it at my house. 6. Came home opened the van and the engine cover is in the back of the van. I have a couple of questions... are your techs 1099 or w2/w4? You never informed me you only offer (based on this price) what must be factory rebuilds? You did inform me that the diagnostic fees are not applied toward repair/replacement so thats on me $365 to tell me what already knew.....the transmission was dead....pathetic. I have owned and flipped over 75 cars in the last 30 years and I Have Never seen a shop that operates in this manner. Not on either coast or the midwest.....wont make that mistake twice.....

Zachary Robinson

★★★★★

2 months ago

Car shut off on me and these guys were one of few shops open after 5pm, very glad I chose them. Great prices and very transparent with what they are doing, they offer recommendations but don’t do anything they don’t need to. Josh helped me great experience

Tony L

★★★★★

2 months ago

They are honest and friendly, especially compared to the dealer. They take the time to show you what work is needed, explain the issues clearly, and prioritize what should be fixed first. I recommend them for all maintenance work.

Jerry Reed

★★★★★

4 months ago

I was recently referred to West Oceanside Automotive Group by AAA for what I thought was a warranty issue with my AAA battery. It turned out AAA had sent me to the wrong place, as West doesn’t even stock AAA batteries. Many shops would have simply turned me away, but the team at West handled my situation with professionalism and genuine helpfulness. In particular, Josh Fife, Manager/Service Consultant, went above and beyond. Instead of brushing me off, he had my battery charged overnight, tested it thoroughly, and determined it was perfectly fine. That level of care and integrity is rare these days. I’ve been a AAA Plus customer for nearly 20 years, and while AAA service is usually an “A” I’d give West Automotive Group an “A+.” Their handling of my case speaks volumes about the kind of service they provide: respectful, thorough, and customer‑first, even when the issue wasn’t theirs to solve. They will absolutely be at the top of my list whenever I have an automotive need they actually DO service. As the saying goes, you can tell a lot about people by how they treat those who come to them in less‑than‑ideal circumstances. Josh Fife and the West Oceanside Automotive Group team proved they are the kind of professionals you can trust — the kind you don’t often find anymore.

Beryl Dagy

★★★★★

4 months ago

I wouldn’t take my car any place else for transmission problems. They repaired my son’s transmission a few years ago and that experience is why they were the first ones I thought of when my Chevy Blazer started acting up. I was expecting bad news but instead they got me back on the road in one day. Highly recommend them.

Connie Newgard

★★★★★

4 months ago

Brand new to me. Hyper sensitive going into this new place with my long time most dependable California friend, my 2002 Ford deisal truck. These guys didn't disappoint. Off again to beautiful places to explore from Oceanside CA.

Jimmy Ray

★★★★★

2 months ago

Took my truck there and got a good honest assessment and repair. Very refreshing. I will be taking my truck back there i Aneed our car also .I recommend them for sure.

Michael Page

★★★★☆

3 months ago

Friendly and knowledgeable group. Their printer was down soni couldn’t review the bill before paying. May have questioned one small charge. Overall quick service and completely fixed my issue.

Janssen Merced

★★★★★

7 months ago

My family is on a road trip from Seattle. We had an issue with my brakes. They got us in right away. Shuttled me back to the hotel. When problem was fixed. They were quick to shuttle me and my family back to the shop. My vehicle was ready to go and back on our road trip in no time. Great service! Highly recommended!

Mary Sisti

★★★★★

5 months ago

Everything was great from checking in, to detailed repairs, getting dropped off to getting picked up. Everything was on time or earlier than promised. Everyone was really nice too!

Melody Howard

★★★★★

5 months ago

Very friendly and professional. Also clean and organized. Work was completed on time and was given a full explanation of work and charges. Even did a a nice wash off! Thank You

Alfonso Ortiz

★☆☆☆☆

8 months ago

Is not a coincidence all negative reviews are consistent. Paid for 2 diagnostics, once they advised of a plan of repair and recommendation. There was no communication pertaining to the car, had to call Josh several times, my car stayed about a week. Turns out on the day of returned they realized more wor was needed, I advised I did not approve any further repairs, had to pay for both diagnostics, repairs that did not fix the issue as they had already started repairs. Paid for a car that was not fix. Zero transperancy and definitely will mark up prices.

William Levenson

★★★★★

Edited 6 months ago

The folks at West Auto Group did an excellent job servicing my 2008Toyota Tacoma truck. The services were explained clearly, and further necessary work was also explained and sent to my email. Dalton gave me a printed copy of the estimate. I very much appreciated Sebastian's shuttle service that took me home and picked me up during the service. Johnny gave me a printed copy of the work order and closed out the service. A special thank you to the mechanics too! All the folks were very professional, kind and courteous. Also, the cost of the service was reasonable and fair. The AAA discount helped. Overall, great experience. Highly recommended. I look forward to having my vehicle serviced by West Automotive Group. William C. Levenson Carlsbad, CA

One day at a time

★★★★★

10 months ago

I recently had transmission issues and I am so thankful I ended up at this location. I was blown away at the whole experience. The team, process, accommodations, turn around time and price were simply masterclass. This place and its team are clearly industry leading professionals. I felt compelled to leave this review for you- the person reading reviews and shopping around most likely stressed out about making the right choice. This is the place, stop searching and give them a call, you’ll see what I mean…

Angela Walker

★★★★★

8 months ago

It was a great experience and AWESOME customer service. They did thoroughly inspection and test of my truck and take care and provided Awesome repair. Thank you guys and I’ll be coming back for the next automotive service's.

Walter Wilson

★☆☆☆☆

8 months ago

I brought my truck in for engine work and left having spent $4,000. A week later forced to sale the truck because of the shotty work that was done. No response from them and no help. I'm 79 and really feel taken advantage of. No stars given Take your vehicle somewhere else.

Staci Renee

★★★★★

a year ago

I recently had my car serviced here for an emissions system issue, and I couldn't be more pleased with the experience. The team was incredibly kind, quick, and efficient. Johnny, the tech who worked with me, was particularly helpful. He explained everything clearly and made sure I understood the repairs needed. The pricing was fair, and there were no surprises when it came time to pay. It was a straightforward, stress-free process from start to finish. I highly recommend them for their excellent service and professionalism. Thank you, Johnny, and the entire team for a job well done!