About Business
For professional Car Repair care in Omaha, NE, Omaha, look no further than West Omaha Auto Service. Their team excels at delivering top-tier results for Auto repair shop and related Car Repair needs. Their customer-centric approach has earned them a 4.9/5 rating based on 476 pieces of feedback. They have become an integral part of the Omaha, NE community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Omaha, West Omaha Auto Service is ready to assist with your next project or repair.
Google Reviews
Chad Crowe
★★★★★
4 months ago
Really loved the guy at the front desk. Good looking guy with the great personality. This place was excellent to work with for our pre-purchase inspection and I would use again. They helped us out with looking at a 2020 Rav4 TRD and checked out the suspension/transmission and an overall inspection. We had an excellent experience here.
Mele Penitani
★
☆☆☆☆
3 months ago
After doing a lot of research, I decided to try West Omaha Auto Service, and my first few visits were great — and I felt confident my car was being well cared for. Over time however, the quality of the work and the friendliness and professionalism from the staff declined. Each visit started to feel less thorough, and small issues or inconsistencies became more noticeable. Nothing catastrophic, but enough to make me lose the confidence I once had in their service. The declining attention to detail and increasingly rude interactions from staff ultimately pushed me to take my business elsewhere.
Chris Pederson Music
★★★★★
a month ago
The BEST auto repair shop period!! I’ve gone to West Omaha Auto for years and they are always honest, fair and knowledgeable. Never try to “sell” you things you don’t need. I’ve referred family and friends and they feel the same. Would NEVER go anywhere else!
Maria Peters
★★★★★
3 months ago
Going to the mechanics is not my favorite thing but I love going to West Omaha Auto Service. The front desk guys are always so nice and friendly and never get annoyed with my silly questions because I don’t know anything about cars. Also, the waiting area is always clean, nice and cozy. I can keep going and going with so many nice things to say about this place. Highly recommended you won’t be disappointed!!!
Rosa Valle
★★★★★
5 months ago
I finally feel like I’ve found a reliable, honest place to take my car for maintenance. Dean is always so helpful and truly has excellent customer service skills. They are quick and easy to work with. I also love the coupons/mailings I get from them. They are so creative and it honestly makes me look forward to my oil changes. I’ve recommended a couple of friends here and I will continue to recommend more.
Angie Belina
★★★★★
3 months ago
We love West Omaha Auto! They have always been very accommodating and most recently, were able to get a new battery put in on short notice. We have taken our cars to them for years and recommend them. Great customer service!
Chris Hessenflow
★★★★★
4 months ago
The team at West Omaha Auto Service is awesome. I recently brought in my Land Rover Defender for an oil and fuel filter change. When an air lock in the fuel line caused issues after I picked up the vehicle, Anthony and team immediately got the vehicle back to their shop and quickly diagnosed and fixed the problem. Highly recommend these folks for all your vehicle maintenance and repair needs.
Ray Wollberg
★★★★
☆
Edited 2 years ago
8/3/2023 Just started using this shop. So far, it's been a good experience. We had a CV Axel replaced, and they had mailed us a nice coupon for $100 off. The waiting room is very comfortable and it has snacks. I did have some difficulty reading the invoice. It turns out they used one invoice to handle two days of work. We had only authorized a part of the invoice the first day because I needed to check my records to make sure I wasn't having unnecessary work done. After I checked my maintenance records, we authorized some of the previously recommended work and then declined work that was a duplication. Four stars 🌟 🌟 🌟 🌟
warren mommsen
★★★★★
Edited 4 months ago
Shop appeared clean. Scheduling was easy. I liked the reminder by text. Staff was friendly, knowledgeable, and answered all my questions. Price seemed reasonable. I will be seeing West Omaha Auto Service again. My pickup differential needed work to take out excessive play. The repair went well. Two things worth mentioning: Anthony worked with the warranty company to make the cost more affordable. The service technician, Steve, took time to explain what was wrong and how the repair worked. Their efforts are much appreciated.. Good job.
Ashley Williams
★
☆☆☆☆
6 months ago
First time I used the service, when they just opened. Everything went great. Super close to me, so I thought it would be a great option for my regular car service. Tried to use it again about a year ago. Wanted to change the oil. No appointments on Saturday. It used to be, when they just opened. Decided to give them a try again today. Last appointment is 3pm though they work till 5:30. And no Saturdays, of course. Well, regular people work 9-5, I work 6-4, so IDK, who are these working hours for. I can't put any better rating.
Kathi Hobson
★★★★★
a month ago
I am very happy with the service I received at West Omaha Auto Service. I explained the noise I was hearing under the car. They sent me a detailed report of the inspection and I chose what I wanted them to repair.
Matt Christensen
★
☆☆☆☆
2 months ago
Awful. Charged an exorbitant amount on a car procedure I wasn’t even sure I needed. I was told the price at check out, but I assumed they had done more work on it than just that. I guess I should have known. We have taken several cars there. We will not be back. I have also decided that I will let everyone I possibly know about the crazy amount charged.
shari palmer
★★★★★
2 months ago
Always the best work and treatment by Tom and his staff. I always highly recommend them to friends and family. I feel fortunate to have West Omaha Auto Serice as my car repair source. 😉
Pam Ishii
★★★★★
2 months ago
The employees were prompt and ready to go. They went over and above to listen to my needs. I would highly recommend them to anyone, but especially women who feel they aren’t heard.
Nathan Barnes (Fivs)
★★★★★
a month ago
Gave a full synthetic oil change for $50 with a coupon i got in the mail. Plus a full inspection and found a leak and gave me an estimate. great service, would go here again.
George Schmidt
★★★★★
Edited a month ago
This was my first experience with the shop. Very pleased with their work, how quick they were and the price point. My son has been coming to the shop for sometime and highly recommended it to me.
Sally Vandeberghe
★★★★★
Edited 3 months ago
What a great team. All are so friendly and service-oriented. So warm and inviting you would have thought we were old friends. And, their waiting area allowed a comfortable place to work while I waited!
Lexi Hjelseth
★★★★★
3 months ago
By far the best experience I’ve ever had at an auto service shop! Great communication, very friendly staff and clean and welcoming environment! Will for sure be back for any future services.
Travis Hofeldt
★★★★★
4 months ago
Had a great experience! The service was excellent, very thorough and efficient. Tom kept me updated throughout the process and worked with me to get me back on the road asap.
Linda Schneider
★★★★★
Edited 2 months ago
We recently took our 2018 Subaru Forester in to have the breaks checked due to the brakes making a funny nose. They checked the brakes and all was ok. Was very friendly and helpful.
