Westway Ford Service

oscar mancera

★☆☆☆☆

3 years ago

Bad I was there today a3:47 the lady told me they can not do service to my van( chance the oil) because they got some cars but I saw the guys taking a break

Hugo Madrid

★★★★★

a year ago

Always available to answer questions, honest business that only does what’s needed. You can trust they’re looking out for the customers best interest.

Loyd

★☆☆☆☆

a year ago

Wont even pick up calls to schedule service. Horrible dealership after sale. Please go elsewhere. The good reviews have to be botted lol

John Ramos

★★☆☆☆

3 years ago

Lost My truck and then found it, repair was quick but before you pick up your vehicle make sure your repair ticket is at the service desk and not still with the service underwriter otherwise you'll be there a while while they look for it.

Jason Hogan

★★☆☆☆

a year ago

First time there was great but came in today for an oil change which I had an appointment for and was told the wait would be 4 hours, just think that is ridiculous.

Muz Lotia

★★☆☆☆

a year ago

Scheduled an appointment for 8:30am. Received a call the day before to confirm my appointment. Came in and had to wait over an hour to get a simple answer.

Jennifer Love

★☆☆☆☆

3 years ago

BAIT & SWITCH: BUYER BEWARE My son's father and I went in to see a 2021 Ford Ranger after he spoke with sales rep Denver Fisher. While on the phone they discussed the listing price which fell inline with our budget of 30k. We both took time away from our careers and drove to your dealership at 2pm. We drove the vehicle and noticed a few items of concern. There was a smell to the vehicle, it had not been detailed and a bumper cover was broken. Our sales rep said he would inquire about items which became time consuming. When we finally began discussing numbers we said we would pay the listed price of $28,100 = tax, title and doc fees. We also agreed to pay the $450 out of our pockets to repair the broken bumper cover. We let Denver know we would be paying cash for the car. To our surprise he told us cash was not king and it was unlikely that the dealership would accept our offer of your asking price! We were in disbelief at what we were hearing. We asked that he take our deal to your finance manager. After waiting another 30 mins he came back and told us that your management declined our offer; which was your marketed and listed asking price! He said the finance office had another interested party with poor credit that would enable the dealership to make more $$ on the sale. We were told this after 3hrs of our time wasted at your dealership. So my question, is this standard practice on how you run your business? This dealership uses deceptive marketing advertising to get prospects in and then switch it up once they have arrived at the dealership. Complete lack of integrity and transparency and total disregard to prospects' valuable time.

Laci Belz

★☆☆☆☆

2 years ago

Had I been able to give zero stars, I would have. They’ve had our car for 3 months now and receiving any communication about it is nearly impossible. Lissette (?) has terrible customer service skills and seems to not have a clue what is going on even though she’s our “service manager”. I’m far from a “Karen”, but 3 months with little to no communication is excessive. When they say they’ll call with an update, be prepared to go up there and camp out in order to flag someone down to inform you.

Matthew vasquez

★☆☆☆☆

a year ago

VERY BAD EXPERIENCE- I had just received my state registration for my Ford and was informed that there were two recalls on the vehicle, one of which was a safety recall. So, I called the repair shop and asked for details about the recalls. I was told that it would take 3-4 hours and I wouldn’t need any further information. GREAT! I drove to the repair shop and walked into the office. There were two people behind the desk. One woman was helping a customer, and the other was on her phone watching something. I walked up to the woman on her phone and said hello. She glared back, didn’t respond, and continued watching her video. I was finally helped by the other woman. She looked at my paperwork from my mechanic and said she needed to get someone for further assistance. I was introduced to a woman who rudely insisted that if my diagnostic codes didn’t match their recall codes, I would have to pay $390 for the test. When I asked why I would have to pay for a factory recall on my car, the customer service representative behind the desk made a noise implying that my question was unreasonable. After some back and forth, the woman blatantly asked, “Why don’t you get it?” I got in my car and left, bewildered. This was perhaps the worst interaction I’ve had at Westway Ford. 100% of the other times I have had recalls or repairs, their service has been great, but the team today was THE WORST. My family and I will not be returning to this Irving location.

nick chenault

★☆☆☆☆

a year ago

I purchased a truck on a Friday afternoon, it needed an alignment so I left the truck there and picked it up Wednesday...it still did not get an alignment, so i had to bring it back. It took 3 1/2 hrs for an alignment...that was ALREADY SUPPOSED TO BE DONE. They kept telling me 30 more minutes...I walked to the repair bays and found a tech just sitting in my truck on his cell phone for 10+ minutes. This place is a joke and I'll never come back. They're super nice but who cares about that when the bottom line service is bad. I overheard other customers complaining for similar things while waiting for my alignment. The service area is a joke here.

Robert Prince

★☆☆☆☆

a year ago

Took my car in for diagnosis of a transmission fluid leak... And it is for sure, transmission fluid. They said 3 to 4 days. Went in this morning to pick up the car, after 7days, and take it somewhere else because I had heard nothing and lo and behold it was looked at on Friday, which was 3 days ago. But guess what? On the suggested repairs was nothing about the transmission. Or any notes about them even looking at the transmission. However, they did recommend 3 repairs for a total of around $2,700. They then asked me to pay $195 diagnosis fee, which I had agreed to when I dropped it off. But again I had it there for a transmission leak... And they had not looked at the transmission at all. After being told two or three times I would need to pay that because they did look at it I asked them to get a manager involved because I bought the car brand new from them 8 years ago. I've had all the service done from them. I've been a loyal customer.. and again... They did not look at the transmission.. which is why I droppes it off. I was not going to pay for something they did not do. The manager did waive the fee, finally, though. So now I'm off to a real transmission repair shop to find out what's wrong with the transmission.

Felipe Quintana

★☆☆☆☆

a year ago

This dealership is an absolute disaster. I brought my Ford Maverick in for recalls, and they turned it into a nightmare. They kept my car for over a week without telling me they didn’t have the parts, offered no rental, and left me stranded. When I got the car back, they’d cracked my windshield. It took me calling every day for a week—and even showing up in person—just to get them to schedule the replacement. The director didn’t care unless I was physically there demanding action. When they finally replaced it, the windshield was so poorly installed it now makes constant, unbearable noises. Now they’re ghosting me. No responses, no accountability, nothing. I came in for simple recalls and left with a bigger mess. Avoid this dealership like the plague. They’re careless, incompetent, and have zero respect for their customers

omar

★☆☆☆☆

11 months ago

Bait-and-Switch, Straight-Up Scam Tactics – Beware of This Dealership Let me save you from wasting your time and money. I came in with a 720 credit score, a clean profile, and was fully prepared to buy a 2024 Ford F-150 XL that was advertised with a 5.9% APR Ford Motor Credit incentive — a rate they clearly promoted. I made it crystal clear from the beginning: I wanted $0 down, the 5.9% Ford financing, and was already pre-approved with strong credit. They said it was no problem. When I arrived, I was treated decently at first, but the second it came time to talk numbers, the mask came off. They hit me with an outrageous 14.5% APR, claiming that’s all I could get — despite my excellent credit score and income. That’s not just a markup — it’s a predatory move designed to take advantage of young buyers who they assume won’t push back. Absolute bait-and-switch. They either never submitted the application to Ford Motor Credit, or they purposely ignored it to force me into a shady, high-interest loan that makes them more money on the back end. When I asked for a breakdown or to see my actual approval details, they dodged, deflected, and danced around the facts. Red flags everywhere. This dealership relies on shady finance games, vague numbers, and high-pressure tactics — the exact kind of stuff you’d expect from a buy-here-pay-here lot, not a supposed “reputable” Ford dealership. If you value your time, money, or sanity — run. Don’t let the clean showroom fool you. They will smile in your face while stabbing you in the wallet. I ended up walking away. No deal is worth being played like that. This place is not just disrespectful — it’s dangerous for buyers who aren’t informed. You’ve been warned.

Ricardo Barrientos

★☆☆☆☆

a month ago

If you bring your vehicle here for warranty MAKE SURE the WARRANTY covers whatever is wrong with the vehicle because they’re gonna try to charge you with a ridiculous amount of money for just the diagnosis they charged me with $450 of 2 diagnosis which is stupid and absurd and they said it was actually 3 but they’d dismissed 1, btw the 2 diagnosis where for the same vehicle so this doesn’t make sense, ohh and btw these people they don’t have real mechanics here they have what it’s called “TECHNICIANS” so just have this in mind when bringing your car to this place i had 2 loosened bolts from the engine cover and my oil cap was loose as well I’m glad I’d check under the hood before leaving this place or otherwise I would’ve probably been spilling oil on my way home.

Lance Koster

★☆☆☆☆

3 months ago

Drove an hour for a scheduled oil change and was told we had to leave the car overnight. They said the schedule time is s drop off time not the actual time. Does not say that when you schedule.

A M

★★★★☆

a year ago

I want to say my experience here was perfect but there was a hiccup on my sale and I was put on a truck we believed was the truck I wanted but was told wrong info. The dealership did get my business tho. They made up for their mistake. I worked with Dustin and he was very friendly and informative. We went back and forth on pricing as I knew what numbers I wanted and comfortable with and they managed to get me in the range of my affordability. I would recommend this dealership to anyone looking for a new ford vehicle!

Stephen Brusniak

★☆☆☆☆

3 months ago

TLDR: The issue wasn’t the bad news — it was the way it was delivered. Full Review: I’ve brought my F-150 to Westway Ford several times since buying it in 2023. My first visit was excellent, but each subsequent visit has been a noticeable step down in quality and care. Maybe that’s just the way things are now, but this most recent experience was the breaking point. I called in about a windshield issue and spoke with a service advisor who immediately told me — before seeing the vehicle, hearing and understanding the details, or asking a single diagnostic question — that neither the dealership nor Ford would be responsible for any warranty repair. I was told I’d receive a follow-up call. That call never came. I then contacted Ford Customer Relations, who were surprisingly helpful. They reviewed the case, escalated it, and instructed me to take the vehicle to the dealership for a formal inspection so that Westway could submit photos and documentation back to Ford Corporate for a final determination. So I did exactly that. When I arrived at the service center, the director came out, climbed my tired and hopped onto the front hood, looked at the crack for maybe twenty seconds, hopped back down, and said: “Nope, nothing we can do. Try insurance.” He was polite, but it was clear he wasn’t interested in following the process Corporate had set up. I asked if they could at least submit the case number and photos back to Customer Relations as requested. I’m paraphrasing, but the response was essentially: There’s no point. I want to be clear — if they had followed Ford’s internal process, submitted the documentation, and Corporate came back with a denial, I would have accepted that outcome. Instead, the dealership simply refused to participate in the process at all. It’s disappointing to see both the dealer and the brand fall short like this. I expected better.