World Transmissions and Complete Car Care Center

Leon G

★★★★★

2 years ago

I contacted World Transmission in September, in regards to my 2016 Chevy Silverado that was in need of a transmission repair due to a failed torque convertor. I spoke with Kristie, set up an appointment, Tom the owner checked it out and advised me they can rebuild the transmission in house. This was a Wednesday morning. Tom explained everything about torque convertors and transmissions and how his would be better than the OEM ones. The whole job was completed by that Friday afternoon. I was amazed of the fast turnaround. Tom and Kristie were great in explaining my warranty and very pleasant throughout the entire process. So far so good, truck shifts the way its supposed to. I go back in a week for a recheck. I will definitely recommend World Transmission to my friends to support a local business.

L. Turner,Jr

★★★★★

Edited 3 years ago

I picked up my vehicle today after having my transmission rebuilt and so far it runs great and shifts smoothly. I actually drove it from Dover Delaware to Philadelphia Airport to pick up a friend as soon as I picked it up and it performed well. The only "problem " I had was when I had my vehicle towed there it had a full tank of premium gas and when I picked it up 5 days later it was bone dry 🤔🤔🤔 I wasn't happy at all about that especially after being told it had a half 🌗 tank which I didn't understand either. But as far as the mechanical issue I was having when I went there so far its good and I truly hope it remains that way because it definitely wasn't cheap at all for the transmission rebuild plus i had to shell out another $85,00 for gas that someone else enjoyed joy riding out of my vehicle 🤔🤔🤔 Update October 17th 2022... Yesterday I had my two week check up and I have to say World Transmission is a class act they did the check up but they also explained why my vehicle was low on gas and then they refilled my tank and I was really moved by the gesture because a lot of business won't try to make things right and it showed me they care that their customers are satisfied. 5 stars and I will definitely go back to them.

Ernestine Brittingham

★★★★★

9 years ago

I will always be a regular customer for mechanic services. This business is excellent in all aspects. Customer service is much better than one usually receives at other similar businesses. The staff in all categories are pleasant, understanding, courteous and knowledgeable and cooperatively work together to ensure that the customer gets the best plan at the best cost. Thank you for making all of my exchanges pleasant.

Jake Pinkston

★★★★★

3 years ago

World Transmission is one of the best shops I have ever dealt with. Both Tom (owner) and Kristi (manager) are top notch in all manners. I cannot say how impressed I am with their customer service and attention to detail.

Stacey Pendergast

★★★★★

a year ago

Great Service, got my truck in and out. Excellent consumer service, Kristi was very direct with what was needed and handled everything in a very timely manner.

Nefretiri Williams

★★★★★

9 years ago

I love this company. Their sweet, kind , and willing to help. I will recommend them to any family member and friend that's looking to get any work done on their car. They are were friendly and loving. They are truly a family. I have brought both my cars to them and I completely trust them with my car needs.

Vonnetta Graves-Brooks

★★★★★

3 years ago

My experience with World Transmissions ....has been very good. Kristie is a sweetheart! Communication is professional and timely. Tom was great also, he was patient and understanding. Professional and personable establishment. I have just found a new repair shop for my cars needs😊

Jovi Dicap

★☆☆☆☆

Edited a year ago

Took my car here to get fixed for check engine light to pass inspection. Was told that my whole transmission needed rebuilt and that it would be almost $4,000. My car isn’t worth that much so I declined and still had to pay $125. Did some research and turned out I just needed to change a few solenoids on my transmission, costing me a few hundred bucks. My car’s light went and stayed off and I passed inspection. Practices like this make me wonder about the motives of some businesses (big and small). *UPDATE* So this place did reach out to me to give me the whole story of “we have morals and can’t simply change out those parts, your transmission is broken and needs to be rebuilt, we won’t don’t anything else besides that.” While they may make themselves out to be noble righteous people, it’s simply bologna. Unless the transmission is literally going to explode while I’m driving and I die a fiery death, why not start with minor things first and just explain the situation to the client and have them sign a release of liability if it’s that dire. This is the equivalent of going to the doctor for a headache, but instead of being prescribed medicine, they tell you that you’ll need brain surgery (no questions asked) with no proof of why it’s needed (no cat scans, X-rays, nothing). I didn’t go to school for transmission repair, but if you’re claiming I have internal damage, shouldn’t you do some type of boroscope or X-ray inspection? I myself repaired the car, since I am a mechanic for planes myself. I have driven my car another 25,000 miles since the solenoids (multiple road trips across the country) were changed out, and while I do believe my transmission will die like the lady from this business texted me, I think it’s going to be simply from end of lifespan, not necessarily the internal damage they claim. I NEVER declined the refund offered, I went thru my bank to dispute the charge. I explained how I didn’t feel comfortable setting foot back in this business because I had a feeling that they would use the refund as leverage to get me to take down my review. I told this to the person that texted me from the business, and they simply replied with the answer given to me on this review board. While the bank decided in favor of this business, I accepted it as so and can only warn people of what to expect from this business. Money comes and goes, but don’t let this place unnecessarily drain your bank account. Times are tough, but I think this place is doing fine. It seems the people who are happy with the service here are older individuals (who tend to be easily persuaded to pay for things they don’t need), people that know nothing about cars, and friends of the business (who probably get better rates than the average Joe and aren’t upsold on services). Stay safe and smart out there folks.

Rachelle Allen

★★★★☆

Edited 2 years ago

I’m updating my review because Tom went above and beyond to rectify the issues with my transmission. It took a little while to get the kinks out but Tom ended up getting me taken care of at no additional charge to me. He even threw in a full tank of gas. I gave 4 stars because everything turned out well in the end. Tom’s great customer service definitely outweighed Kristie’s initial disregard for me as a customer.

JOSEPH THE PROFESSOR

★★★★★

a year ago

I have been doing business with Tom for as long as I can remember and he hasn't let me down...NOT ONCE ! Three years ago he replaced my fuel injection {2014 kia optima} and my car is still on the road today {Aug 2024} and has not missed a beat...runs better than most new cars ...lol it gets great gas mileage and as long as I keep up on maintenance, she will keep me on the road for another 150K miles.. With my new car, I wouldn't let anyone touch her, if she has any probs, but Tom and his crew. His staff has been nothing but awesome ! I love this place !!!! Finney U.S. Air Force Retired

Kevin P

★★★★★

2 years ago

I brought my Chevy pickup there because I was having trouble with my transmission. They rebuilt my transmission and I am happy with the way it turned out. I get a year warranty and they also asked me to come back after a certain amount of time so they can go over everything to make sure everything is good. The woman at the front desk is very informative very kind and very helpful. 👍🏼👍🏼

CS

★★★★★

3 years ago

Great service and quick turn around. My rear in my Colorado was making noise and needed a rebuild. The owner himself fixed it with no issues. He’s a really good guy.Totally quite now and has been working flawlessly for the last 8 months.I highly recommend them and taking my other car n the get the timing belt replaced. I hope the service and quality work is the same.

Martha Marino

★★★★★

a year ago

We have been customers for several years. Great service, friendly office manager, very professional. The owner Tom always is very exact when explaining what needs to be done. Highly recommend this shop.

Jason H

★★★★★

9 months ago

Super friendly staff. Threw them a curveball with my Toyota Hiace, they were quick to learn and try their hand at my AC recharge! They communicated well. Only wish my AC compressor wasnt previously seized up.

Brian R

★★★★★

a year ago

This a different type of review. Most reviews deal with a repair or service. This review will highlight the exceptional customer service that World Transmissions offers. Kristi, the general manager, helped us to make a third party repair on a friend’s vehicle. Every time we hit a snag in completing this act of kindness she worked with us to remove the barrier. If their work is half as good as Kristi’s solutions, the repair will be 5 star.

Jacob R.

★☆☆☆☆

7 months ago

Do not go here. Don't walk away, RUN away from this place. If anything goes wrong with your repair or your vehicle, the owner keeps himself hidden. He won't talk or communicate with you, even via email. My car was left 'accidentally' unlocked overnight by one of the employees and everything of value was stolen out of it, including items in the trunk. The building has cameras but they are "not working". So there was no protection for my vehicle and little to no leads for the State Police to look into.

Rebekah Ottinger

★★★★★

6 months ago

Prompt, professional, and all around amazing service. What could have been an expensive situation was handled very well by this team. Wasn’t overcharged or bullied into anything which I have experienced elsewhere. Can not recommend them enough. Shout out to the manager, she was not only professional but an absolute gem to communicate with.