Zinn Collision Center at Pembroke Pines

Denyse Sosa

★★★★★

4 months ago

I had a great experience! I really appreciated getting updates throughout the process—it made it so easy to know exactly where things stood. Donna was the sweetest and so helpful.

Z Green

★★★★★

6 months ago

I’m so happy I had my repairs done at LPP the staff was very helpful and knowledgeable. When you have such a bad experience you expect everything to go wrong but they made the process very smooth. Thank you Lexus of Pembroke Pines for all your help and making my car look like nothing happened.

Sarah Lee

★★★★★

5 months ago

I got into a car accident resulting in damages on my front bumper. When I brought my car in the staff was very welcoming and friendly. From the time of repair to finish, I was updated and made aware of the progress of my car. I highly recommend this center to anyone’s collision needs.

Pty Diablo

★☆☆☆☆

2 months ago

Worst service ever. The front desk staff were nice but the service agent Wayne was rude and had an attitude. Highly wouldn’t recommend this place to get your car fixed. After I explained to the guy this issue with my car and provided my a quote which was not even the right quote , I was given a quote with the wrong car details, had to pay for an uber back and n forth just for them to say they can’t fix the Car. Save your time and energy and find a better collision center

Gio Ruiz-Conejo

★☆☆☆☆

3 months ago

I brought my car here after an accident and unfortunately had multiple problems with this shop. First, I accidentally left my Ray-Ban aviator sunglasses in the car when I dropped it off. When I picked up my vehicle, they were gone. The shop reviewed their camera footage and claimed to have asked all technicians, but offered no resolution and said it was my responsibility. While I acknowledge I shouldn't have left them, the lack of accountability was disappointing. Beyond this, the repair quality was subpar. The job took three weeks to complete, and I had to return the very next day because the door guards came off. There was also a paint drip on the bottom corner of the driver's door that should have been caught during quality control. The combination of the missing personal item, poor workmanship, and having to make a return trip immediately after pickup left me very dissatisfied. I would not recommend this shop and advise others to thoroughly remove all personal items before leaving your vehicle and inspect the work carefully before driving away.

Carmen Wagner

★★★★★

2 months ago

Staff was professional and work was done quickly. Zoe Green, the Customer Service Rep kept me appraised of the repair progress on a daily basis which was appreciated. I am very satisfied.

Mitchell Garcia

★★★★★

4 months ago

Stephanie & Justin did an all around great job helping me while my car was left at Lexus for repairs. Stephane was awesome at giving me advice and keeping me updated while my car was being worked on and Justin did a great job on the making sure the area that was worked on was finished well and left looking like new. Will recommend. Thank you guys.

Kelly Puentes

★★★★★

5 months ago

I had such a wonderful experience with the Lexus Collision Center! From start to finish, they kept me updated and guided me through every step of getting my car repaired. Jessica, the manager, was absolutely amazing—professional, kind, and always made sure everything went smoothly. Alex, the estimator, was also very helpful and knowledgeable. The whole team made what could’ve been a stressful process so easy and stress-free. Highly recommend their service!

Andrew

★★★★★

2 months ago

My car was hit while it was parked in a parking lot. My car looks great after the repairs were completed, but what really stands out is the exceptional service I received. My service advisor was Zoe and she was so pleasant to talk to and she was so efficient. She calls regularly to let you know what's going on with your car. I never had a problem reaching her. I'm not someone who often writes reviews but I got exceptional service and deserved the public praise.

Osmey Alfonso

★★★★★

2 months ago

My name is Loanmys Perez, and I was recommended to the Lexus of Pembroke Pines body shop by family members after I had an accident with my car. From the moment I arrived, I was very well taken care of by the women in the office. There I met Donna, who is a CSR (Customer Service Representative), and she assisted me from beginning to end with great kindness and professionalism regarding my car's situation. I am leaving today extremely happy with the results of the work done on my car. I truly recommend them, and this body shop is 5 stars in my opinion. Thank you all very much, and God bless you.

Decadent Sweets

★★★★★

2 weeks ago

First and foremost the staff here is absolutely amazing! Donna with the check in and constant updates as well as Eli always finding a solution and helping to ease frustration I am completely astonished by how amazing he was. Claudia at the front desk ensured to explain warranty as well as everything else. I would highly recommend coming here and asking for them.

Lee Wilson

★★★★★

a month ago

The two ladies who worked at the front desk gives professional and excellent service to the customer. They really care about the customers time and concerns. Ms Donna did an excellent job also at keeping me updated with the progress of my vehicle repairs. I got my car back in a very fast and convenient manner. I am very happy with the service I received.

Liz Reyes

★★★★★

a month ago

I am totally impressed! I own Cadillac. My insurance sent me to Lexus to have my vehicle repaired. At first, I was not happy. Let life be. The best service in the world. Zoey is professional and knowledgeable. What a beautiful soul inside and out. Very few people are genuine now a days. Jax is another exemplary employee. These two ladies have worked together and make Lexus collision area way over a five star rating. I am so glad for my karma. I couldn’t be happier with my results of my car and the treatment I was given at this location. Kudos to a great team!! Zoey and Jax when I’m able to drive again,, I will go by and make sure you guys are acknowledged personally by me.

Jose De Varona

★★★★★

2 weeks ago

What an amazing experience at the Collision Center! I was a bit nervous at first but after speaking with Donna, she definitely made it a delightful experience. She explained all the steps in the process and was great at constantly reaching out and letting me know all the milestones. I would highly recommend trusting your vehicle here at the Collision Center and with Donna as your guide!

Patricia Shani

★★★★★

2 months ago

I’m extremely satisfied with the service I received at the Lexus Collision Center. After my accident, they replaced the doors and restored everything perfectly. The turnaround was impressively fast, and the entire process was smooth from start to finish. A special thank-you to Zoe Green, the customer service representative—she was genuinely friendly, explained everything clearly, and helped coordinate my rental car, which made everything so much easier. Her attention to detail and professionalism set a high standard, and she truly made this experience a great one. Highly recommend!

Noelle Alexia

★★★★★

5 months ago

I accidentally backed into another car while parking, and I brought both vehicles to Lexus of Pembroke Pines Collision Center to be repaired. The other driver had a Toyota, and I convinced him to have it fixed there too. They had his car in and out in just 4 days, and he said it was “in better condition than before the accident!” My own Lexus only took a week to finish, and I couldn’t be happier with the results. Roy Lee was absolutely amazing — he explained everything clearly, kept me updated, and made sure the entire process went smoothly. I’m extremely impressed and very, very pleased with the service!

Luke Henry

★★★★★

5 months ago

I was absolutely thrilled with the service at Lexus Pembroke Pines Collision Department. My car looks brand new after they repaired/painted the hood in a sleek gloss black, and they also replaced/repainted the cracked grille and bumper from my previous accident. The attention to detail and quality of the paintwork was perfect, it's like the accident never happened. The staff kept me updated throughout the process and delivered everything on time. Being able to see the sky perfectly in my gloss black hood is truly a 5-STAR experience. (Before & After pictures included)