A&S EXPRESS AUTO REPAIR

B Fandi (NDY)

★☆☆☆☆

a year ago

Review of A&S Express Auto Repair: I recently had a deeply frustrating experience with A&S Express Auto Repair, which I feel compelled to share to warn potential customers. Here is a detailed account of my experience: I called the shop to address a serious issue with my car—it was wearing out the tires unusually fast. They asked me to bring the car in for an inspection, which I did promptly. Despite my clear communication about needing a price estimate before any work was done due to my limited budget as a full-time student, the shop failed to provide timely information. Over the span of 5 days, I made multiple trips and several phone calls just to get a price quote. This lack of efficiency was highly inconvenient and unprofessional. When they finally provided a quote, it was a staggering $730 for: 1. Front frame work, initially quoted at $150, then included in the $730 total. 2. Two control arms, each costing $150, plus 2 hours of labor at $90/hour, totaling $480. 3. An alignment for $100. Realizing I couldn’t afford such high costs, I sought to lower the expense by sourcing cheaper control arms myself. When I suggested this to the mechanic, he responded rudely, accusing me of wasting his time and dismissing my efforts to find Feeling that I was being taken advantage of, I managed to find the required parts for significantly less—around $90 for both control arms compared to their $300 quote. Despite this, the shop refused to work with the parts I provided, demanding an additional $90 for a 3/4-hour labor charge, which made no sense. After days of back-and-forth, without any progress, I decided to retrieve my car. The mechanic, however, made this difficult by refusing to move another car that was blocking mine, further delaying my efforts to leave. This unprofessional behavior led me to call the police to help resolve the situation. This entire ordeal has been unnecessarily stressful and financially straining. The lack of clear communication, excessive pricing, and poor customer service were deeply disappointing. As a full-time student, I rely on my car for daily activities, and this experience has caused significant disruptions. I strongly advise potential customers to be cautious when dealing with A&S Express Auto Repair. Seek second opinions and be aware of possible overcharging practices. I hope my experience helps others avoid similar frustrations.

Juan M

★★★★★

a month ago

First time customer, everything was explained well and pricing was affordable. Came for full brake and rotor job..it came out great!

Raja

★★★★★

a year ago

I recently visited this mechanic shop for an oil change, and I have to say, it was a fantastic experience! The service was incredibly fast and efficient—Ahmed, the mechanic , was amazing. He completed the oil change in just 20 minutes, all while being friendly and professional. It’s clear that he takes pride in his work and is committed to providing top-notch service. I highly recommend this shop to anyone in need of quick, reliable, and quality auto care. Will definitely be returning!

Adil Elmouji

★★★★★

11 months ago

Very honest and fast service ! Ahmad is a great family man who provides great customer service at a very reasonable price ! Glad we found him !

Elg Zeine

★★★★★

5 months ago

The best auto repair shop in Rochester and best people to deal with so kind and respectful

Amanda Santacroce

★★★★★

a year ago

I'm so glad I had A&S Express Auto Repair recommended to me! I was able to get my car in quickly, the repairs were done in less than a full day, and everyone in the shop was so friendly and helpful. The price was extremely reasonable and all my questions were answered. I'm going to recommend them to all my friends and family, and I'm very happy to say I have a new regular auto shop!

R. S.

★★★★★

6 months ago

Replaced part of a rusty frame. Very professional and great price.

Ermias Demissie

★★★★★

10 months ago

I have been there customer for the last two years.they both are amazing guys and there work is awesome.

Erica Michelle

★★★★★

a year ago

I went here to get my car serviced for an inspection sticker. They were very friendly and kind. The services was fast and quick, and the prices was reasonable.

cocoa2626

★★★★★

4 years ago

This was my best experience with the mechanic. I took my car there they fixed it they were fission they were quick fixed in one day explained everything that was wrong with it showed me what they did. I have my brother take his car there sister-in-law is taking her car there and I referred them to my people because I love this place

SHARIF BINALI

★★★★★

3 years ago

This is the best shop to fix your car 100%. They’re very honest people and they’re cheap. Since I got to know them I’ve never went anywhere else. Best auto Shop in Rochester

Tim O

★☆☆☆☆

9 months ago

Worthless company beware! Guy on phone was a total jerk. I wouldn't take my car here if it was free

L

★★★★★

5 years ago

Amazing mechanics, they go above and beyond at the best price! No overcharging or nonsense. Best experience with car repair I've ever had. Thank u guys!!!

Aly Basuoni

★★★★★

5 months ago

Absolutely honest work, respectful and professional.

Sara Ali

★★★★★

5 years ago

I am so happy with the service. Ahmad was so nice and fast. He didn’t let me wait at all. The people there are so friendly and the service is great! Will definitely recommend it to everyone.

T. R. D

★★★★★

3 years ago

Ahmad is very honest and reasonable gentleman to deal with. He’s the new owner and he takes his business very seriously. Check it out yourself, you’d be glad you did. Thank you Ahmad.

Jose Ortiz

★★★★★

2 years ago

Verry great service was quick and also got good advice for what to do to my car to not waste to mutch money defenetly a yes for me thank you jowell