About Business
AA Auto Care Ann & Simmons - Store # 400 is a leading Car Repair specialist serving the North Las Vegas, NV, North Las Vegas area. They provide a wide variety of solutions, including Auto repair shop, and other Car Repair tasks. Boasting a solid 3.7/5 rating from 255 verified reviews, their reputation precedes them. As a locally-owned business in North Las Vegas, NV, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in North Las Vegas, NV.
Google Reviews
Damian Espinoza
★
☆☆☆☆
a year ago
My experience at this automotive shop was beyond disappointing. Mark's terrible customer service and inability to fix my vehicle were just the beginning. The shop also managed to damage my engine and refused to take responsibility for it, even after two failed repair attempts in one week. Which led up to the engine being damaged. Owner John's lack of concern for our bad experience was evident, as he didn't bother to address our concerns. Even after asking to speak to him directly, Mark said he was very aware of the situation and wanted no contact with us. Mark's behavior reached a new low when he hung up on us twice, demonstrating a complete disregard for customer service.The only positive aspect was Janette, the receptionist, whose kindness stood out amidst the chaos. Unfortunately, her exceptional service couldn't compensate for the shop's incompetence and lack of accountability. I strongly advise avoiding this place at all costs.
T F
★★★★★
a year ago
AA Auto Care on Ann & Simmons is 100% the best shop I've been to. The service and people are great. Marc, Jeff and Janet have made sure this single mom is able to drive safely with my family in the car. When I was not able to afford to get my car fixed they made sure I could. I am so blessed to have found this shop and the people who work there. I can never thank them enough
Terese Thomas
★★★★★
a year ago
We have two aging Chevrolets. AA Auto has been servicing our vehicles for over ten years. The quality of service is top notch. We always feel valued as customers and are happy with the entire team! Janet at the front desk and Jeff, the manager, are super kind and helpful. We believe we are receiving high quality service at a reasonable price. Tell them The Thomas Family sent you.
Jena Carroll
★★★★★
a year ago
**⭐⭐⭐⭐⭐ Exceptional Service at AA Auto Care ⭐⭐⭐⭐⭐** I've been a loyal customer of Jeff's for years, even before he joined AA Auto Care. When he made the move to this company, I knew it was a win-win situation for everyone involved. Jeff and Mark are an incredible duo who consistently deliver outstanding service. Here's why AA Auto Care has become my go-to place for all automotive needs: From the moment you step in, you're greeted with genuine warmth and a willingness to help that's hard to find elsewhere. Jeff and Mark go above and beyond to ensure that every customer feels valued and taken care of. Whether it's a routine check-up or a more complex repair, they handle each task with expertise and efficiency. Their knowledge of cars is matched only by their dedication to customer satisfaction. They take the time to explain everything in detail, ensuring you understand what's being done and why. This level of transparency is something I greatly appreciate as a customer. What sets Jeff and Mark apart is their genuine empathy and understanding. They truly listen to your concerns and work with you to find the best solutions for your vehicle. It's this personalized approach that makes every visit to AA Auto Care a positive experience. In addition to their exemplary customer service, the quality of their work is top-notch. I have complete confidence in their abilities, knowing that my car is in the best possible hands. They consistently exceed my expectations, and I wouldn't trust anyone else with my automotive needs. If you're looking for a trustworthy, reliable, and friendly auto care team, look no further than Jeff and Mark at AA Auto Care. They are the epitome of professionalism and dedication. I can't recommend them highly enough! Thank you, Jeff and Mark, for consistently going above and beyond. AA Auto Care is lucky to have you both, and I'm grateful to have found such a fantastic place for all my automotive needs.
Jacob Lay
★
☆☆☆☆
Edited a year ago
I went for an oil change and tire rotation because of the coupons they put out. They changed the oil but didn’t change the drain plug seal. A couple days later I noticed a big oil stain in my garage. Went back and they changed the seal for free, which was cool but still annoying to come back. I also had to wipe off some oil on my seats and center console after they were done. This place isn’t the best but you get what you pay for. After this review I still have an oil leak. I called to ask for a refund and take my business elsewhere because obviously they can’t be trusted. Was told they read my review, bring the car back so they can “fix it” again and a refund wasn’t gonna happen. This what you get for their 49.99 oil change.
marcin
★
☆☆☆☆
3 months ago
Do not recommend this place very rude people, never been more disgusted after a visit in auto repair shop… again DO NOT RECOMMEND
Laura McDevitt
★
☆☆☆☆
6 months ago
DO NOT, I REPEAT, DO NOT ever take your vehicle here unless you don't care about your money, your car, or yourself❣️ They only want your hard earned money. If I could leave zero stars I would
Adam Watson
★★★★★
9 months ago
AAA Auto Care, this is one of the best mechanics in town. Everyone is friendly, knowledgeable and professional, these mechanics are top notch best in their field. I’ve been taking my vehicles here for years, I recommend AAA Auto to everyone I know. If you need a mechanic, that will always treat you right, never cheat you come see Jeff and Mark at AAA Auto, they will always treat you right.
Tony Amato
★★★★★
7 months ago
Great service, my go to place for car care. Everyone is so nice. The lovely woman at check in is always friendly and kind. Waiting area and bathroom are clean.
Leah Irons
★★★★
☆
a year ago
The place I normally go to get smogged (because of proximity to my home), their smog machine has not been working for a couple of weeks. I decided to go to AA Auto Care because they are across the street from Albertsons. I'm glad I did. The young lady at the counter was very sweet & friendly. Even though there were a few signs showing, she made sure to warn paying customers about the processing fee when using a credit card. She also informed me about the $10 cost with coupon & then honored it. This place did what many auto repair shops do, which I'm not too keen on. They gave me an unsolicited diagnostic list of the services they recommend, which combined cost more than I paid for my truck. Even with this lengthy diagnostic, I was in & out in about 20-25 minutes. I'd recommend this place to others for smog checks. I can only hope they are trustworthy with repairs, even with the long list they gave me.
Joanna Dunn
★
☆☆☆☆
3 months ago
The worst auto repair shop I’ve been to in a while. The customer service is terrible, front desk and mechanics are just rude and unprofessional. Do not recommend this place.
MK Yoder
★★★★★
5 years ago
Fast, quality service and reasonable price Came for a smog check. They were open and almost no wait. The price was the best quote we were given. Inside are nice chairs, TV, and sanitary environment.
Anna Hernandez
★
☆☆☆☆
7 months ago
Went in for Oil Change and the guy tells me a have oil leaks ALL OVER the place. Said my cost to fix would be $2400.00. I told him I'd think about it and I went somewhere else and yes I did have an oil leak but not ALL OVER the place. I paid $388.00 . My car is not leaking any oil and I'm so glad I didn't fall for their dishonest business etiquette. Be careful when you walk into this place of business, I don't recommend it
monte symmonds
★★★★★
9 months ago
I was very pleased with the work done and the amount of time it took to fix my truck. Staff was very friendly and courteous. It's not often that I come away from an auto repair service and feel like I was given a quality repair at a good price. All the staff I dealt with were professional and on the ball. Great place and I highly recommend them to anyone looking for a great place to have your vehicle serviced.
roberth gaona
★
☆☆☆☆
Edited 3 months ago
DON'T WASTE YOUR MONEY! If you care about your vehicle don't bring it here! The stuff here is extremely rude, the managers act like thugs to compensate for their incompetence. The inability to perform a simple repairs is alarming, plus non existent customer service makes it the worst auto shop in town. Zero stars!
sharon rojas
★
☆☆☆☆
Edited 4 months ago
I had a very disappointing experience at this location. The customer service was extremely unprofessional — the staff was rude, unhelpful, and acted like they didn’t care about my concerns at all. They were unreliable with their timing, gave unclear information, and showed no effort to resolve the issue. I expected much better from a business that advertises honesty and good service. I won’t be returning and I do not recommend this location. Update 11/25 We received our truck back with the same problem 😂 paid 5,000 dlls and still had the same problem. So we went carless for months and got it back with the same problem. How is it possible? I called the district manager a week straight and left voicemails and never received a call back.
Scarlet L
★
☆☆☆☆
a month ago
In my experience, there has been a pattern of high charges, new problems appearing after service, and accountability being shifted onto the customer. I strongly encourage anyone considering this shop to seek a second opinion before approving repairs. The first red flag should've been the first moment I got there. The parking lot was cluttered with vehicles. Nowhere to park because they are also clearly so overworked and understaffed to keep up with all these vehicles. They got new owners so I thought things would be different but nope, same workers same issues same customer service same results.
Kema Drummer
★★★★★
4 months ago
Visited AA Auto Care Store #400 for the first time to get my rear brakes and rotors done (MERC GLB 250) - They were absolutely amazing!! There was a super friendly woman at the front desk who made me feel like family as soon as I walked in, I couldn’t be more impressed! The manager Mark was very friendly, and the service was quick and reasonably priced. Thank you to everyone at AA Auto Care #400 for such an amazing experience! You’ve definitely earned a loyal customer 🚗💯
Top Atit
★
☆☆☆☆
a month ago
This auto shop is completely unprofessional. They have had my grandfather‘s van for three months and he has paid substantially for it to be repaired. They have given him the runaround and still have his van. It’s crazy when he calls they dodge him. I do not recommend taking your car here or anything if you need it back.
