AAA - Cary Towne Center

Courtney

★★★★★

5 years ago

Very pleased with this AAA car care center. Went for tires/alignment and they were very helpful. They did the full inspection per their process and just gave me a report with recommended maintenance. They were not pushy and did not try to get me to buy extra things. I did purchase an air filter but that was necessary and wasn't costly. James was awesome when I called and helped me the whole time. I highly recommend this shop. Plus, they do a 30 minute sanitizing on each vehicle to protect both their workers and customers from Covid-19. I waited on my car and it was done in 2-3 hours. Great experience here. Thanks you guys.

Gwendolyn Palmer

★★★★★

Edited 3 years ago

I was told I need rear brakes, but rear brakes & rotors were put on by AAA mechanic at same location (different mechanic) in April! I paid for a part in cash and part was sent back because it was the wrong part. I was told they could not give me my cash back from the petty cash per corporate. I am a member of AAA and have gone to this location several times prior to the new crew. Since corporate feels as though it is fair to reimburse someone who paid cash, to wait for them to mail out a check and then have to deposit it to clear. I will not be renewing my membership when it expires. If a member gets treated like this, then I can just save my money or go with another company that strives on excellent customer service!!! That is not good customer service to tell a customer paying cash that you can't refund them their money back in cash. They have to be inconvenienced of waiting for a check to be mailed out to them. Now if I had my serviced and told AAA that I will mail them my money, I'm sure I would not be able to leave with my vehicle! Yet I gave cash in advance and now have to be inconvenienced to wait for my money to come in the mail. I will be filing a complaint with the attorney general and BBB.

Sandra Walker

★☆☆☆☆

2 years ago

Told my car there for a simple diagnostic. They told me I needed spark plugs they told me I need rear brakes. They switched the spark plugs around and the car ran worse. The next day my car overheated there was a hose that happened disconnected. Come to find out they did not put my radiator cap on properly. They did not admit that they disconnected the holes and did not reconnected. It's a good thing I had sent enough to take the radiator cap off and screw it on properly. My car ran hot and I stopped in front of a fire station the fireman fixed the holes. I would not recommend going to this place they are overpriced they are not honest and they almost destroyed my engine.

Myra Jay

★★★★★

2 years ago

They fit me in without an appointment for an oil change on my 2007 Lexus IS350. They inspected my car from head to to. Sent me a detailed report of any issues that I may need to address. They weren't pushy about getting the work done and very courteous about helping fix my bumper from a little mishap I had. I would highly recommend AAA Cary location. I will use them in the future as well.

Munshi Tanvir Chayen

★☆☆☆☆

a year ago

This place is a scam. When I called them for the estimate to replace Alternator on the phone they said ballpark $500 but I got my car towed there they changed the price to $900. Can someone explain how is a Ball park estimate for a known service changes to double in less than 2 hours?

Yamira Pabón

★★★★★

a year ago

I have taken my car to several AAA Car Care locations, and they’re always consistent and reliable for my car maintenance needs. All staff is friendly and professional, and have been kind enough to provide me with a ride to and from their center. Highly recommend them!

Will Henderson

★☆☆☆☆

a year ago

Very poor service, wife’s van died tow mechanic said it was the alternator had AAA tow it to this location as it was the closest to us. After almost an entire day of them having it they gave me a quote of over $1000 to fix a laundry list of items. The less than a year old battery being one of the items that needed to be replaced. I said I just want the alternator and they wanted to argue about every item. Finally they did just the alternator then charged more than they quoted me to replace it…. Alternator died within a month again they would not replace it even though they had stated it had a 2 year warranty…..

Kinga Wilkolek

★★★★★

a year ago

A big shout out to this AAA car care center facility! I didn't talk in person to any of the mechanic but Stephanie the service advisor went above and beyond to help me out with my issue. From now on its my go to place for maintenance and car repairs. Really happy I found them!!!

Danielle Bradley

★☆☆☆☆

3 years ago

Very unhappy with this service. My family has been AAA members for as long as I have been alive. I am a 22 year old female and the mechanics at this location treated and talked to me very condescendingly. I usually go to the AAA off Waverly Place and have had no issues or complaints. I accidentally made my oil and filter change appointment at the Walnut St. location in Cary. I made my appointment for 1:30, waited in the small uncomfortable waiting room, and did not get my car back until 3:00. That is an unacceptable wait time for an oil change appointment. The mechanics rotated my tires when I told them not to do that service and then charged me for it. I was also told my car tires were too inflated and that they deflated them before speaking with me first about the issue. Before going in for any service my car tires were fine and there was no light on. Once getting into my car after the mechanics gave my keys back I noticed my tire pressure light came on for one tire. I have the type of car that displays on a screen which tire is low and what the current pressure is. After talking to the mechanic he said drive a few miles and it should turn off. It’s been 3 days after service with more than enough miles since then and not only has the light not turned off, but now my car is saying there is low air in 3 tires instead of one. After getting my keys back I stayed parked in the lot for a few minutes to look over my receipt and the discrepancy. I noticed the mechanic coming back towards my car and opened the window. The mechanic thought he left his iPad under the hood of my car (very unprofessional). My mother called to complain on my behalf because based on my experience there I knew they would not take my age and appearance seriously. After my mom spoke with them she was disappointed with the manager’s resentful and condescending response. Very rude customer services and takes advantage of clients wallets. Will not be using the AAA off Walnut St. in Cary ever again.

J SmithSemper

★☆☆☆☆

a year ago

Problems have arisen. I tried to use my spare key the other day & my Honda seized up & locked me out. I had to have it towed. I’ve used AAA @ this location in the recent past & this review is regarding both experiences. The latest experience, the one with the key situation mentioned above, there was a miscommunication between us & the front desk. I already had a locksmith lined up who would replace my KEYLESS key for $295. All I needed to do was have my car towed there. I was mistaken by their instructions though & just took them my license & registration. Once I got clarity on that, the gentlemen at the front desk took over the situation without consulting me, the owner of the car, & instead just listened to my mom who was also confused! AAA representative (same guy) stated that they were able to handle my key needs on site. What he really meant to say is that he was going to call locksmiths that I hadn’t spoken with & have them come out. Again, he listened to my mom who told them to just do it. I ended up paying $350. for ONE NON KEYLESS key. I was ripped off as of yesterday. ********************************************* They fixed my transmission this past April. Lights are still on but it runs well. It was expensive. When they gave it back to me in April, the technician stated that it was making noise, but it would correct over time. It’s getting worse, i am an unaccompanied lady, but, I know what a bad muffler sounds like. I mentioned this & wanted to get it taken care of at that time also. Technician said it was best to hold off. So I don’t know what kind of lady-hating staff you got running that place, but there was contention behind their decision making & that’s unfortunate. I have never been anything but nice to people in the automotive industry (I used to work in 2 separate dealerships & no one’s ever counting on me having inside knowledge🙄🙄😬) & industries beyond that. But my tolerance for this kind of treatment has worn very thin & I would like for you to address it with your staff & then contact me when you are ready to make it right. As an aside, I am aware that my car is on the older side, but it’s a solid running Honda which should be inexpensive to repair & they run for decades. So whether or not that vehicle is a lemon is irrelevant to the situation here.

Teresa Jörger

★★★★★

a month ago

Sean and his team were very professional and went above and beyond to fix my car issues.

Daniel Jang

★☆☆☆☆

4 months ago

Lol... People in the service industry that dont value a client's time should go out of business. But since they hold almost a monopoly, not much can be done. I called specifically to ask if I need to bring cash for a service I need done (which would have been fine) and they said no. I get here and they say I need cash... thats silly.

Ginger Haroldson

★☆☆☆☆

2 months ago

Where is the reliability? I walk in to get a passport photo at 11 AM on a Saturday and I’m told “Sean isn’t here today but he’ll be back Monday”! That doesn’t help me at all and your hours say that you’re open and you provide passport services, But I guess that’s not actually true?? Why don’t you have to do what you advertise that you do. Is Sean the only one in the building that knows how to work the camera? How about cross training other people so that if Sean is not available someone else would be able to help? You advertise that you provide the service and then at your own whim you do not. Why can’t you be reliable and do what you say you do on your website?

Fal E

★★★★★

6 months ago

A Yelp Elite friend shared her excellent experiences with the Glenwood location. I decided to give the Cary AAA a try. I can now confidently say I recommend AAA Auto Car. I have been extremely pleased with services I received at this location on multiple times. I've had a full synthetic oil change and they handled a few major concerns I had and my vehicle is running smoother. Owning a vehicle comes with regular maintenance and I'm glad I can trust AAA with my vehicle needs in these last couple months. They alleviated a lot of stress. I've previously been a dedicated Toyota or Firestone customer. I've had AAA membership for over a decade and I wish I had given them a try sooner.

Millie Mangum

★★★★★

2 months ago

Joe was amazing and gave me a lot of information to help out my car! He gave me a lot of insight and made my first visit to this location very welcoming! I definitely will be back

Elisa Staniec

★★★★★

2 months ago

Joe was a great associate! He was kind, welcoming, and patient when I had questions. He explained everything to help me understand my services and suggestions for future work. The service was efficient and he made the experience positive.

Jeff Surbaugh

★☆☆☆☆

3 months ago

We had our son's vehicle towed to this location. Right out of the gate they insisted on a $150 diagnostic fee. They came back with almost $1,300 for basically a heater hose replacement. We paid to have the car towed about a mile and a half away to another company that fixed the car for less than half the price. I would recommend anyone wanting a reasonably priced repair go somewhere else.