Google Reviews
Lawrence Narvaez
★★★★★
a month ago
Made an appointment as I got there they attended to me very quickly and professional totally satisfied with their hospitality and amazing group of guys they are highly recommend it I was recommended to them through a friend thank you so much for your help will continue to go there
James Robey
★★★★★
3 months ago
I've had two experienced with this shop, one for clutch repair/replace, and most recently for timing belt/water pump service. Crew communicates clearly and promptly and stuck to estimate we agreed on. Repairs we done timely; both were major services and were done in quickly given the size of the jobs. Highly recommend them, and personally, I am more comfortable with them than local VW dealer.
Brittany Jordan
★★★★★
3 months ago
I cannot recommend Black Forest enough. I took my 2022 A4 in for the DSG service and an oil change, as well as for diagnostic testing for rumbling at parking lot speeds. They did an exceptional job with the service, and diagnosed the issue being with my center clutch (what Audi refers to as quattro bind). Throughout the experience, their service team was communicative, kind, knowledgeable, and incredibly honest. Morgan went above and beyond to help me get the issue covered under my car's warranty. I had previously called the Audi service department about the issue, as my car is still in warranty, and had gotten the run around and told I couldn't get even a diagnostic appointment for months/they may have to keep my car for 3-4 weeks without the option for a loaner, and that even still they "might not get to it." When I mentioned to Morgan, my service writer, that I was certain my car was still in warranty but Audi had been unhelpful, he offered to call on my behalf. He confirmed with Audi that my car was in warranty, and I'm not sure what he said, but the Audi service department had a very different approach after he called them. Audi repaired it under warranty (in just 2 days, and I was provided a loaner), saving me ~$5k. I'm incredibly grateful they went above and beyond in helping me with my car, and for being willing to help me get service covered under my warranty. I'll be a Black Forest customer for life!
Alex Kotlyanskiy
★★★★★
3 months ago
Black Forest Technik was great for service on my Mk7 GTI. They are fast to respond with getting a quote and getting service scheduled is easy. I had a few services performed here so far, including a brake job, and DSG service. The price was very reasonable for everything and I am quite happy with the work. The shop is a bit of a drive for me but knowing my car is being taken care of by a shop that cares about the cars they are working on gives me peace of mind.
Christopher Deming
★★★★★
a month ago
The team at Black Forest Technik was really great to work with. I am glad that they’re experts in my car and can thoughtfully tell me my options. I felt no pressure, just informed. Rob did a great job staying in contact and letting me know how my car was progressing.
Chad Pressley
★★★★★
2 months ago
Great customer service ! I had an issue with my GTI during holiday times. They fit me in and got me back on the road. Morgan was great at finding the issue I couldn't figure out. Rob was awesome and took great care of my nerves and anxiety through the issue. I highly recommend these guys if you're in the area. It's nice having the option other than a dreaded dealership. Don't sleep on Black Forest Technik!!!
Stephen Stafford
★★★★★
a month ago
New to the area and couldn’t be more pleased with the professionalism Rob, Morgan and the entire team at Black Forest Technik provided when I was having problems with my Audi A4. Diagnosed the problem and provided all of the information and explained the diagnosis and recommended repairs required thoroughly. Repairs were done timely, at a reasonable price and even had after hours pick up. If you have a European Car and looking to avoid dealership bureaucracy I highly recommend the team at BF Technik.
Thomas Mello
★★★★★
a month ago
We own a 2018 Audi A3 Sportback e-tron. It has been a great car but it is approaching 100K miles and needed some PM. Specifically, it needed the timing belt replaced. This is NOT an easy job and most shops wouldn’t try to tackle it. We also had them replace the water pump and drain/replace the brake fluid. Black Forest Technik got us in and did it right. They were very communicative during the process and also followed up with us the following week to make sure everything was OK. It’s 2026 and most shops wouldn’t do that. We would totally recommend Black Forest Technik if you need service on your European vehicle!
Alberto J. Chestnut
★★★★★
a month ago
Black Forest Technik did a great job replacing the coolant pump and sensor on my Audi Q5. From the first phone call, they knew exactly what I was talking about and what needed to be done. They were able to text me an accurate quote within an hour, and they completed the service the very next day. No unnecessary upcharges, sales pitches, or suspicious add-ons, just straightforward, professional work. They charged a normal market rate for parts and a fair price for skilled labor on a higher-end vehicle. I hope I don’t need my Q5 worked on again, but if I ever do, I’ll be back without hesitation. Highly recommend.
Michael Gordon
★★★★★
3 weeks ago
The Team at Black Forest Technik took great care of my daughter's A6. As the father of a college student in another state, receiving a call saying (daddy there's something wrong with my car is) not a good feeling. After calling around to a couple of shops I found the team at Black Forest Technik and after a quick phone call with Morgan I honestly felt I made the right choice. I was able to book an appointment to have it checked out. She dropped it off overnight on Sunday and by Monday they diagnosed the problem and in a day and had her back on the road happy and smiling.
Dayton Turner
★★★★★
2 months ago
Will only be taking my Audis here from now on. These guys are upfront, honest, willing to work with you, and always fair on pricing. Their workmanship and quality most certainly speaks for itself, if you know you know.
Janet Perry
★★★★★
a month ago
Black Forest is a wonderful auto shop to have your imported car worked on. I had routine maintenance done on my Porsche Cayman - very reasonably priced - and needed to return with a coolant leak a year later. We were very happy with the follow through, pricing and commitment to making sure we were satisfied. Highly recommend.
Jimmie Gerald
★★★★★
2 months ago
I can’t say enough about my experience. The level of professionalism, communication and expertise shined bright as ever. I’m a Porsche owner and a lot of places won’t touch them because of the complexity repairs can bring. BFT replaced my transmission and got my vehicle back to me in a weeks time. I’m super pleased and excited to have my car back and running. I’m definitely going to keep them as a resource for repairs even though I live 3 hours away. The trust is there and I appreciate it.
T.K. H
★★★★★
a month ago
Extremely friendly and knowledgeable staff. Brought my audi in for an ecu tune. The team explained the process and got me in and out quickly. The car runs great. No warning lights ans performs smoothly like it came from the factory, just better. I plan on taking my Porsche in for some major upgrades. Constructive feedback would be to provide a list of settings and setup the tune has enabled, or settings used when the tech set it up.
Meghan Stickles
★★★★★
5 months ago
This place is great! The customer service was really top notch. I needed some repairs to be done on my BMW m235i through my warranty company. And while going through the warranty company was a mess, Morgan and Rob were very patient and professional with my constant pestering about updates. Once the claim was processed, repairs were done super quick. My check engine light is finally off and she runs great!
Teresa Faye
★★★★★
a month ago
A+ Business . Exceptional customer service, professional, expert mechanics, service technicians, listen to your concerns, diagnosed the issue and reasonably priced. Local dealership where i live said my car needed oil leak repairs and transmission replacement. If all repairs had been completed the cost was in the $12,000.00 range . Its an older mercedes but low mileage and body was in good shape. I decided to get a second opinion well actually a third opinion. Found Black Forest Technik on line, their 5 star rating was why I called them. Their customer service and price for the diagnostic service was why I chose them. Their expertise is why i will return to them, if i need future services. They saved me $12000.00 and my car. After my local dealer service department, told me that replacing the transmission was my only option, I considered junking the car by selling it way below the blue book value. I am really glad I got a second opinion, well third 😃, I would definitely use them again and refer them to friends and family. Thank you so much.
Darren Ramsey
★★★★★
3 months ago
In two words... "WORLD CLASS". From the initial email inquiry to service completion I was very impressed with installation of the front sway bar, end links and alignment on my '24 VW GTI. Rob and Morgan were great up front and the technician, Jeremy was efficient and completed the requested work with the utmost care and expertise. Whenever I need service outside of my comfort zone or ability, Black Forest Technik will be the shop.
Christina Schneider
★★★★★
3 weeks ago
Best shop in NC! I live in FL but was visiting NC when I found myself needing a good shop to take my car. A few people recommended this shop so I decided to drop my car off and get the work done without ever meeting Morgan and Rob, only phone calls. Took a lot of trust and it paid off!! They did amazing work, at a great price, and with a quick turn around. When I move here, Black Forest Technik will be my go to shop for all of my cars.
Ethan Chu
★★★★★
a month ago
Brought my 8Y.5 RS3 in for OEM catless midpipes to get installed, and everything turned out great. Morgan and Rob were quick to respond and great to talk to as well. I plan to continue taking my Audi to BFT for anything and all things non-warranty related
Nathaniel Morris
★★★★★
a month ago
I reached out for service on my 2013 Audi S4 and they got back to me quickly with quotes. I decided to go with them because of their Audi/VW specialization and fair pricing. Upon drop off they communicated effectively through the whole process, and sent me updates through their portal with photos and recommendations for future maintenance and status updates. I was able to approve and differ services easily, stay updated and ask questions and got answers very quickly all within the online service portal. Their shop is clean, professional and passionate about the cars they work on. I drove home with confidence after the carbon cleaning, spark plug change and transmission service they did on my car. All has been well in the week driving since and can’t wait to go back for any future service!
