AAA Tire & Auto Service - Jackman

David NW Ohio

★★★★★

6 years ago

Was towed there by AAA when car stopped all of a sudden in middle of road late in the afternoon. Diagnosed early next morning with a broken timing belt. Gave estimate to repair that appeared reasonable (but still OUCH!). Obtained parts and began working on it early that day, finishing next late morning. Suggested some other repairs that should be done with the suspension, and gave estimate. Very helpful, knowledgeable, respectful staff, spoke mostly with Ryan. Discounts applied for being an AAA customer (about 10%). Would recommend checking this place out for your automotive needs.

Elizabeth Talmage

★★★★★

7 years ago

Smitty's helped us out with wheel bearings going out on an RV. EXCELLENT service, extremely fast turn around. They got us in the same day and ready to go in 24 hours. The gentleman at the counter explained everything throughly so we didn't get hit with an unexpected shock. Highly recommended!

Patricia Diaz

★★★★☆

5 years ago

I had my car towed to the Jackman shop for new brake lines. They were honest with me that there was too much rust on the undercarriage and they would not warrant any work done. I was able to leave my car with them until I could make arrangements to have it towed to a junkyard. They never charged me a penny. I would definitely go back.

Stacey K

★★★★★

3 years ago

The gentleman at the counter was awesome, I didn't have my AAA card and so he had them mail me a new one. The service was amazing and they had me out of there in less than 45 mins and it was packed. Plus my car is running so much better, thank you!

Pam Smith

★☆☆☆☆

5 years ago

I have gone to Smittys for 20 plus years. The last couple years the service has lacked. Since they became AAA, the service has been horrible. I was charged for an oil change with premium oil, after 1,000 miles another reputable garage in town said the oil was in really bad shape. The charges me for a front pinion seal and either didn't put it on properly or didn't do it. Lastly I came in with my engine light on and they said it was an expired code and cleared it out. Turned out I had 2 bad oxygen sensors. This will be reported to the BBB. I will never come back.

Bobby Pratt

★★★★★

6 years ago

Been to this shop twice for repairs on my my f150, very courteous and reasonable with pricing. Great experience all around. Bought UAW members pizza while picketing today as well. Love seeing local businesses support the working man over corporate greed. Great job Smitty's!

Ruby J.

★★★★★

6 years ago

Our RV was having difficulty accelerating and maintaining speed. We brought it into Smitty's, and they were able to diagnose the issue after a few hours (needed a new converter), got the part the next morning, and replaced it right after. All in all took just over 24 hours from start to finish, and our 1989 RV is now running like new again! So happy with their fast and knowledgeable service. If we are ever in the Toledo area and need service we will definitely be back here.

marcella hayes

★★☆☆☆

5 years ago

The service was somewhat okay, but they didn't try to give up adequate car service for the vehicle we had towed there. I'm a AAA member for 5 years now and I would've thought they would help give their members more help when it comes to getting the necessary parts for a vehicle that needs to be serviced threw them. But it didn't happen so I had to take the vehicle that need service to another auto repair shop that is an expert in that particular vehicle. They need to treat their customer weather an AAA member or not with better customer service and help.

Mark Porter

★★★★★

2 years ago

Front end alignment ... No Problem... Had my pickup trk. in for just that. Ryan showed me the problem and fixed it. Steering wheel straight , new tie rods, plus....Good job done. Thanks Ryan,Will come back for other repairs when needed.

Desirae Burrows

★★★★★

a year ago

This place is amazing! I've had work done on both of my vehicles through them and they've always gone above and beyond. This is the only place I will take my vehicle to get serviced.

Sandra Rakosik

★★★★★

Edited 4 years ago

My first time with this company. I give it a definite 5 star rating. The service was excellent and professional. I had a back brake job done and I was very impressed when they showed me the problem with my pads and rotors. All of the employees are hard working and honest. I will return for further work for my car.

Gayle Bernhard

★★★★★

2 years ago

For all the things that are going wrong in the world today, thank you for AAA! I just had a great experience. My car wouldn't start, so I called AAA. The nicest guy came out (unfortunately I did not catch his name), , checked everything, & determined that a new battery was needed. Within 20 minutes, my new battery was in, my car was running, & I was a happy camper! Customer service was A1, mechanic's service was A1, & this customer was impressed. At a time when so many businesses are unable to deliver 100%, AAA. exceeded my expectations. Thank you to the employees involved.....great job!!!

Tracy Rea

★☆☆☆☆

7 months ago

That one star is for the upper management that decided to close this store. I am so mad that you closed that store, now where do we go. It is your store that is the busiest store. I can go there and trust the people that are working on our cars. Ryan and Ryan along with there crew are the best. My family has recommended a lot of people to go there. No, I will not be going to any other AAA automotive.

Thomas Duvall

★★★★★

9 months ago

I took too long to respond to the email survey and it expired, but I didn't want to not say anything good about the awesome service I was provided. Given that I was in a pretty tough spot, and they probably could have milked me for a whole lot more. I feel like I was taking care of fairly, and that was very much appreciated. I will be switching my car services for myself and my kids over to them going forward.

Andy Carter

★☆☆☆☆

a year ago

I couldn’t even schedule an appt for a mount and balance with Ryan cause he wants to see what he’s working with first. So I need to make 2 trips to get a mount and balance done. I would not recommend. Ryan was difficult and why can’t I just make an appt??? He said he doesn’t want to waste his time if he doesn’t have a wheel balancer that would fit an American racing 20” wheel. Not well versed on their primary objective, Tire & Auto service. Ryan needs to get familiar with wheel and tire knowledge. Maybe then they could book more appts

Jennifer Wright

★★★★★

9 months ago

While my daughter and I were traveling across several states, the Low Tire Pressure light came on. Stopping at a gas station, we found the tire to be audibly leaking air. We topped off the tire with air and searched for a nearby AAA garage and fortunately found this Jackman Rd location. They were able to assess it right away, although being quite busy. They gently recommended a new tire, and noted the others were likewise aged. We knew the car would be needing new tires, but thought we had more time before they went. It was time. I felt no pressure to buy from them; they gave us a few different tire options and let us choose what to do. They had the tires in stock and were able to get them on within an hour. In the meantime, they had a bathroom, and recommended a nearby store for snacks while we waited. We were safely back on the road in 1.5 hours. They were genuinely trying to help us, rather than trying to make a buck. So hard to find caring people in customer service, who are also efficient and effective.

Cathy Priest

★★★★★

7 months ago

I have been going to this shop for many years. The technicians have always done a great job taking care of our vehichles. The counter guys have always been helpful, knowledgeable & courteous. I have been very happy with all the employees here. I was very surprised to receive an email giving me a 9 day notice that they were closing. No sign on the door, phone call or letter informing customers. What about the ones who don't have email? What happens when tow truck drivers bring a vehicle in over the Labor day week-end? Several technicians have moved to other shops. The counter guys, Ryan & Ryan were told there were no openings for them so they are out a job. This is how you treat loyal employees?Corporate AAA gets a 1 star rating from me. Closing a shop with only a 9 day notice, in an email, is unacceptable. This shop has always had plenty of business. After being a member over 30 years I think it's time to go elsewhere.