About Business
ACCESS 1 AUTO GLASS brings expert Car Repair solutions to the local community in Albuquerque, NM, Albuquerque. From Auto glass shop, Glass repair service, Window installation service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Albuquerque, NM appreciate their attention to detail, leading to a consistent 4.9/5 rating from 86 reviewers. By focusing on the specific requirements of the Albuquerque, NM area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Albuquerque, NM and beyond.
Google Reviews
Aldie Leyba
★★★★★
6 years ago
Acting upon a referral from a friend, I contacted Access 1 Auto Glass when the windshield on my vehicle suffered a crack. The shop is local and owned by a woman, Michelle. She is knowledgeable about auto glass replacement, refrains from using after market parts, and was extremely helpful throughout the process of having the windshield on my vehicle replaced in a timely manner. In addition, she helped me with filing the insurance claim and got the job done much faster than she had quoted me.
Gerald Marler
★★★★★
3 years ago
Michelle at Access 1 Auto Glass is amazing. Thank you so much for your help today fixing my chipped window. I know for sure that without your help the chip would have grown into a big crack. I am truly grateful for you fast work with a smile.
jessica prochnow
★★★★★
4 years ago
Michelle the owner went above and beyond and came and picked me up at home so I could have my vehicle back sooner! The windshield was installed professionally, looks great, and it was a reasonable price! Highly recommend!!
Thomas Reynolds
★★★★★
8 years ago
Great shop. They know what they are doing. I had them replace the windshield in my 1989 LeBaron convertible, and they did the research to find the windshield, and installed it the same day they received it. Great communication, and concern for doing the job right. Will definitely go to them again for any auto glass needs. The woman who owns Access 1 told me she had been in the business for over 20 years.
Steven Holdman
★★★★★
6 years ago
Excellent service! I was in need of a new windshield as soon as I could find an appointment. Michelle was able to schedule it the same day I called. I highly recommend Access 1. The customer service was exceptional! If you need a windshield repair, you won’t be disappointed in choosing Access 1.
Richard Lenz
★★★★★
4 years ago
Why am I limited to only 5 stars?!? Great experience with a local business. They replaced my cracked windshield. Starting with the call to schedule the appointment and finishing with the explanation of how to care for the windshield, they were friendly, courteous, and professional. And, the fact the price was very reasonable was an added bonus!
Dawn Morgan
★★★★★
2 years ago
Took my 2022 Bronco in after a rock hit my windshield while driving on Paseo, resulting in a crack. Michelle was great! There was no wait and the price for the service was fair. Thank you so much for saving the day and being my ‘hero’!
Emma Kotobi
★★★★★
4 years ago
Excellent service, I had a rock chip and Michelle repaired it quickly. Quality work. If you want it done right and efficiently, call up Access 1 auto and ask for Michelle. I have changed windshields and fixed many chips in our vehicles. I won't go anywhere else
Walter Scott
★★★★★
2 years ago
Awesome, quick service with a smile. Affordable glass. The owner, Michelle was also kind enough to give me a bag of local Beef Jerky, gratis as the saleswoman was in the building and I had no cash at the time. All and all a pleasant experience.
Sean Herrera
★★★★★
a year ago
Access 1 Auto Glass has done my mother’s vehicle twice now within the past two years. Being that her SUV requires new moldings every time a new windshield is installed they’ve had everything ready to go when I’ve arrived for my appointments. Additionally, I drive down from Santa Fe as the customer experience is great! I have recommended Access 1 Auto Glass to my family and friends should they ever need a new windshield.
Jerry Marler
★★★★★
6 years ago
Thanks Michelle for installing my new car window for my Kia Niro. As usual you have been fast, efficient, and all of it with a smile. You ROCK!
Ben Schoenburg
★★★★★
10 months ago
I've gone to a bigger name auto glass place and they did a sloppy job. Access 1 did a much better job. Michelle has great communication and the job they did was excellent.
Chris S
★★★★★
a year ago
The experience was a fantastic one, customer service is friendly and thorough. The suspected defective regulator parts were confirmed available before scheduling an appointment with make, model and VIN. The confirmation call back was quick. Upon arrival it was confirmed that those parts were the ones required for the job as expected. The work was completed in the time stated and I received a call upon completion. I would absolutely return here for future auto glass needs.
Nicole Hartom
★★★★★
2 years ago
Excellent service and great price! Michelle got me in quickly for a windshield replacement for my car, only took about 20 minutes. Very kind and friendly staff and did excellent work! Wouldn’t take my car anywhere else for glass replacement/repair!
Antonia Garcia
★★★★★
11 months ago
Highly recommend this auto glass company! The owner is super friendly and made the whole process quick and easy. Excellent service with a personal touch—definitely my go-to from now on!
Joseph G
★★★★★
a year ago
Took my 2014 BMW. They are honest and up front. Wonderful business! Very clean work, fast scheduling and quick return. Michelle is the sweetest lady ever. Ill always be going back.
Victoria Dean
★★★★★
11 months ago
The woman who owns this business is always super kind to respond to any of my questions or concerns! She gets back to me in a timely manner and so far, this has been one of the best places I have ever been to to get my windshield replaced. I HIGHLY recommend Access 1!
Stephanie Cockrell
★
☆☆☆☆
4 years ago
TLDR: Dishonest, knowingly voided my warranty and scratched my car, but refuses to repair damage. I was referred to Access 1 Auto Glass by the Subaru North Dealership. The Subaru employee, Ronelle, who referred me to Access 1 told me I could not get my windshield replaced at the dealership. This was absolutely not true, as the Subaru dealership manager later confirmed to me. The Subaru employee Ronelle is friends with Michelle Gebler owner of Access 1 Auto Glass, which is likely why she insisted I go there. What follows is a description of how Access 1 Auto Glass voided my warranty and damaged my property, and is currently refusing to repair the damage. Don’t get mixed up in this scam like I did!! I took my Subaru Crosstrek to Access 1 Auto Glass to get my windshield replaced. I spoke with Michelle a couple times before dropping my car off, and Michelle ensured me that the work would not void my warranty – this included using factory glass and having my eyesight technology recalibrated. When I picked up my car I noticed that the glass was covering my VIN number. Michelle said they put the wrong size windshield on my car and she would need to reorder and fix it. I drove my car straight to the official Subaru North dealership, where the service manager took a look at the windshield and was shocked. Not only did Access 1 Auto Glass cover my VIN number, but they also left a huge gap on the left side of the windshield, installed aftermarket glass – which voided my warranty. The Subaru dealership service manager also informed me that only Subaru dealerships can perform recalibration on eyesight technology, and the recalibration done at Access 1 also voided my warranty. At this point, after Michelle was so dishonest and provided such low quality service, I did not want or trust her to fix the job correctly. Thankfully the Subaru service manager replaced the glass and recalibrated the car for me free of charge. This is not the end of the story though, when Subaru took the bad windshield off my car they noticed that Access 1 Auto Glass had left a deep scratch in my car. I called Michelle to tell her about the scratch and asked her to fix it, which she refused to do because “I didn’t let her fix the windshield mistake she made.” How does that make her not responsible for the damage she caused? It was telling that Michelle never at any point denied making the scratch. Michelle also tried defending herself by saying that I never requested factory glass, which is a lie, as I asked her several times to confirm that the work she was doing would not void my warranty. Michelle also argued with me about her ability to recalibrate Subaru eyesight technology; she is adamant that she can recalibrate without voiding the warranty. She even asked me “why can I recalibrate other people’s vehicles and not yours!?” This is completely false information as the Subaru dealer confirmed that she cannot do this work without voiding the warranty. She obviously is not an expert in her field if she does not know this, or she is just lying to people, knowingly voiding people's warranties. Michelle is dishonest, and does not take accountability for her mistakes. You can always tell a person’s/business’s character by how they handle making a mistake. Avoid this shop if you care about your warranty and if you want an honest, accountable business. First picture: scratch Second and Third pictures: show the gap on the left vs. right Fourth picture: windshield covered VIN number
Mella Minxs Lashes
★★★★★
2 years ago
Someone broke into my car broke my rear window and messed with the starter/ignition area. Called so many places to find the parts of my car sold out or out of stock. Called Access one and got in contact w Michelle. She was kind enough to search for me until she found the part the same day ! Scheduled me for the following ! Came in for just the window and had a chat about the starter/ignition missing and she located the part for me as well for me to pick up same day to place into my car. I’m super grateful !!!!
Joshua Shores
★★★★★
2 years ago
I called Access 1 Auto Glass, after not getting anywhere with Safelite. Access 1 was able to give me a quote, schedule an appointment and take the deposit in only a matter of a few minutes. When it came time for installation, the process was stress free and very laid back. Michelle was friendly and helpful every step of the way. This is just the kind of service that we expect from people/ businesses but rarely get. I HIGHLY recommend Access 1 Auto Glass to anyone. On a side note... Windshield chip repairs are only $25! Thank you Michelle!
