Acura of Bellevue

Palak Agarwal

★★★★★

5 months ago

My experience with Edgar was outstanding. He is extremely honest, humble, and patient — never once did he rush us during the process. Edgar went above and beyond to make sure we got the best possible deal, taking the time to explain every detail with full transparency. His professionalism and genuine care made the entire car-buying experience smooth and stress-free. If you’re considering purchasing a vehicle or simply gathering information, I highly recommend asking for Edgar. You’ll be in great hands!

Tony

★★★★★

a year ago

My purchase today not only came with just the car but the amazing experience and memories that will be forever cherished. Thank you to Dan and Deryna for the most down to earth interaction. Dan sold my wife and I the car, while the same time we had a blast chatting up with Deryna! They sold me a relationship that guarantees a return back to AOB for future purchases alongside with referrals here. Straight forward business is the best business. Excellent clientele service is the cherry on top.

Jaheim Barrett

★☆☆☆☆

4 months ago

I strongly recommend thinking twice before bringing your vehicle to this dealership. I purchased a brand-new car and reasonably expected the warranty to be honored. Instead, I’ve experienced repeated issues with both the quality of service and the way I’ve been treated. I’ve had to return multiple times for the same problems, even after being told the issues were “fixed.” Each time, the problems came back as soon as I left the lot—raising serious concerns about the thoroughness and accuracy of their repairs. Most recently, I scheduled a service appointment that was abruptly cancelled by the service manager moments before I was set to arrive. When I attempted to ask for clarification, I was met with unnecessary hostility. The service manager responded in a rude and condescending manner, making statements such as, “We are not doing business with your car” and “We’re obviously just not a right fit for you.” This reaction seemed especially unreasonable given that I had previously worked with this dealership throughout the year without incident. While some staff members have been polite, the behavior and attitude of the service manager overshadow any positive interactions. The consistent lack of respect, accountability, and willingness to address legitimate warranty issues has made it clear that this dealership does not prioritize customer service. Based on my experience, I cannot recommend purchasing an Acura here—let alone visiting this dealership for service.

Farnoosh Rahmani

★☆☆☆☆

7 months ago

Do not buy or lease a car here! You’ve been warned. I leased a brand new Acura ZDX in April, and after just a few days, a transmission warning light came on. I returned it to the dealership, and they told me not to drive the car. It took over a month to get the part from overseas and have it installed. At that point, we no longer wanted the car and couldn’t trust it anymore. We invoked the Lemon Law and requested a return. Per Acura’s instructions, we left the car with them. However, as quick as Acura is to sell you a car and profit off you, they are painfully slow and reluctant to help you return it. We’ve been passed from one department to another for months. We've made countless calls. Currently, nobody returns our calls or voicemails—even the salesperson who sold us the car hasn’t returned our calls in weeks. Meanwhile, we are still being charged monthly for a car we aren’t even using. Literally no steps have been taken by Acura to resolve this problem. I’ll keep you all updated as this nightmare develops.

Denney Giang

★★★★★

8 months ago

Buying a car is always a pain, but thanks to Rob Lee, my car searching process only took a day. Came in to talk about getting a new Acura Integra and drove it home the day of. Rob made the process easy and comfortable. I didn’t feel like I was being taken advantage of like other dealerships. He will get you a great deal!

Christina Nelson

★★★★★

7 months ago

Derya Moreno went above and beyond ….. personable, professional and knowledgeable of the Acura… ordered our TLX S when other dealers did not want to be bothered… love our Acura and very satisfied….. I’d like to add that this is the 5 th Acura I’ve owned!!!!

Shilo Pozega, RDH

★★★★★

6 months ago

We recently purchased a car from Acura of Bellevue and had the absolute pleasure of working with Chris W. and Cal S.. From start to finish, the entire process was seamless and stress-free. They were both very professional, knowledgeable, and genuinely cared about making sure we felt comfortable and confident in our purchase. What really stood out was how easy they made everything—no pressure, no confusion, just clear communication and a smooth process from beginning to end. Chris and Cal went above and beyond to ensure we drove away happy, and we couldn’t be more grateful! If you’re looking for a dealership that values your time and provides exceptional customer service, I highly recommend asking for Chris and Cal. They made buying a car not only easy but enjoyable! I know we will definitely request them again for all of our car purchases moving forward. Thank you!!

Aaron Cheng

★★★★★

4 months ago

Fantastic service! Cal made everything as easy as could be. I felt very comfortable working with him and his team. 10/10 definitely recommend

Mohammad Ibrahim Khan

★★★★★

2 years ago

I bought my first car here and my experience with Ben Philipose couldn't have been better. Since this was my first car, I had a lot of questions, but Ben made sure that none of them were left unanswered. He also helped me get the best finance options available. This dealership is the best Acura dealer in WA state. They don't mark up prices and have straight and clear communication regarding financing, resulting in a seamless buying experience.

Thomas Lee

★★★★★

2 months ago

Worked with Cal here and felt like he was an honest guy, I ultimately ended up going with another car but the offer from Acura was very competitive

AK

★☆☆☆☆

5 months ago

Very pathetic and rude customer service who don’t give loaner car vehicles for $1000 repairs and expect customer to make their own reservations. Rude and lacking customer service training for a premium Japanese auto brand like Acura Bad name for Acura brand and customer satisfaction. Next time try Acura Seattle or Lynnwood.

Sergo

★★★★★

8 months ago

I had a great experience at Acura of Bellevue! A huge thank you to Chris, our salesman, for making the entire car-buying process easy, smooth, and completely stress-free. From the moment we walked in, Chris was friendly, professional, and helpful every step of the way. He made sure all our questions were answered and that we felt confident in our purchase. The whole experience was positive and enjoyable — highly recommend working with Chris and the team at Acura of Bellevue!

Mudit Agrawal

★★★★★

7 months ago

It was an absolute pleasure working with Chris Wallace at Acura of Bellevue! Chris made the entire process very smooth and very informative. This helped us in taking an informed decision and choosing the right car for us. Thank you for making the process fun and engaging, treating us always with a smile and respect, and answering all our queries with patience. Highly recommend Chris for choosing your next drive!

Elyaa Hammad

★★★★★

5 years ago

Karl Dawley is an amazing representative. He provided us with excellent service and made sure to answer all of my questions to the best of his ability. I was able to find the exact car I was looking. I’m very thankful he was able to help me with purchasing my new car RDX. He stayed after office hours to finish the deal, then he offer us to come 2 days later to explain about all the cool function for the car. He spent around 2 hrs go over setting and our preferences. I highly recommend Karl and this dealership! Thank you for a great experience!

Daniel Bay

★★★★★

8 months ago

Seriously the best dealership I’ve ever experienced. My wife and I are not huge fans of the common dealership experience… the sitting around , hours of bullsh&t and what not. These guys kept things rolling and straight forward. Chris was nothing but professional and knew his stuff. I’d give this place 12 stars if I could. Our car unexpectedly had a check engine light come on due to some emissions system and they took the car back in to get it fixed EVEN THOUGH WE DIDNT BUY AN EXTENDED WARRANTY. I know some other dealers would’ve told us to pack sand. Top notch quality and WE WERE IN AND OUT IN UNDER 2 hours! Thank you Chris and everyone else that took part in our amazing experience at Aurca of Bellevue.

Mark Galanti

★★★★★

2 years ago

I stoped into the dealership over the weekend and worked with Dan in sales and Chris the sales manager. Had a great experience working with them. If you’re looking for a new or used car go see them they will make sure you get taken care of. The finance person I think his name is jeremy is also awesome. Great team at Acura of Bellevue and I would recommend them to anyone.

Honey Honn

★★★★★

7 months ago

Derya was absolutely amazing to work with. She was patient, kind, and extremely knowledgeable, taking the time to answer every question I had without ever making me feel rushed. What stood out most was how she truly listened to what I was looking for and guided me through the process in a way that felt personalized and thoughtful. There was never any pressure just honest advice and genuine support. She made me feel confident and well-informed about my purchase, which is so important when investing in a car I’ll be driving for at least the next three years. For any new or first-time buyer, I can’t recommend Derya enough she makes the whole experience stress-free, and enjoyable.