C & M Auto Repair & Collision

Fernanda Bruno

★☆☆☆☆

a year ago

I had a good first impression of C & M Auto Repair & Collision based on their customer service, and I found them through Groupon. I went in for a tire alignment and also had the transmission oil changed. Before the service, my car was running fine with no engine lights. Right after I got home, the engine light turned on, and I couldn’t drive the car back to Bellevue. I asked them to arrange a tow, but they gave me a phone number to pay for my own tow to get the car back to the shop. I'm concerned about what caused the issue after the service. They didn’t follow up properly, which has led to a lack of trust.

Layade Adeniji

★★★★★

4 months ago

Service here was great and timely, the management and staffs attended to me and gave me a good market price for my repairs. I'll recommend them a 💯

Marwan Hefny

★★★★★

4 months ago

These guys were great. Very accommodating, quick, professional, and friendly.

Beeha Haq

★★★★★

8 months ago

I had such a great experience at C and M Auto in Bellevue! I came in for an oil change and was blown away by the kindness and professionalism of the team. Walter and Cesar were absolutely amazing — not only were they quick and efficient, but they also made me feel genuinely cared for as a customer. They took the time to explain everything clearly, didn’t try to upsell me on anything unnecessary, and made the whole process easy and stress-free. It’s rare to find an auto shop that feels this honest and welcoming. I’ll definitely be coming back for all my car needs — highly recommend!

Wendy Blackburn

★★★★★

2 months ago

Cesar is always so helpful and kind, taking time to explain issues so I understand. All staff have been friendly and service has always been great.

Lois Garrett

★★★★★

5 years ago

Great service! Veteran run (who is also fluent In Español). Coffee delicious and ready. Bottles of water in the fridge. Seats in the waiting area are more comfortable than they look. Floor is cleaned a few times a day. Bathroom is spotless.

Andrei V

★★★★★

a year ago

All good. I called in the evening, they were already waiting in the morning. They treated me to coffee, played pleasant music and did the wheel alignment very quickly. Thank you!

Ryskeldi Baktilekov

★☆☆☆☆

8 months ago

Unfortunately, my experience with this auto repair shop was extremely unpleasant. I ordered new doors through eBay and had them delivered directly to this shop. However, instead of replacing the old doors as we agreed, they just painted the old ones — and not even in the right color. The quality of the work was very poor. When I asked to resolve the situation peacefully and simply take my new doors back, they refused. Only after long negotiations did they agree to return my money and the doors. But instead of doing that, they began threatening to damage my car. All I wanted was to get my doors and leave. I highly recommend being very careful and reading all reviews before trusting this shop with your vehicle.”**

Deekshith Narayanam

★★★☆☆

Edited 6 months ago

I got a used car inspected by them. The technician Walter was very friendly and responsive. Answered most of my questions patiently. But I felt the inspection was not comprehensive. Few basic things were not checked like condition of fluids, filters etc. even after multiple asks. Also, it is like - look, touch and feel kind of assessment rather than a technology backed evaluation. I haven't seen any instruments like voltmeter, paint thickness gauge, tire thread depth gauge etc. used to check things. After all, I didn't get complete confidence to go ahead with the vehicle even after being evaluated as a good vehicle. And the price ($153.00) is a lot for the service given. We can get the same level of service for $50-70 outside.

Lanette Brown

★☆☆☆☆

Edited a year ago

I had a disappointing experience at this shop and would not return. I initially chose them because they are part of the RepairPal network, which should have made repairs more affordable with my CarMax MaxCare warranty. Unfortunately, the service was frustrating from the start. Cesar, the person assisting me, seemed unfamiliar with my car and its issue despite having the documentation in front of him. When I asked about rental car coverage (which I had discussed with another employee, Natalie), he abruptly interrupted me, assuming he knew what I was going to say. This lack of listening and communication was off-putting, and I nearly took my car elsewhere but was ultimately convinced to leave it. Cesar told me he would call the next day at 12, but I never heard from him. I had to call at 4 p.m., only to find out they hadn’t actually diagnosed the issue yet. When they finally did, it was because they removed the door panel—meaning the entire previous day, they hadn’t even started investigating the problem, wasting my time while keeping my car for multiple nights. On top of that, there was a severe lack of transparency regarding pricing. I was given inconsistent quotes for repairs, and I was never told that I’d be charged $260 for a diagnostic if CarMax didn’t cover the issue. Clear communication about potential charges is essential for good customer service, and that was completely lacking here. Ultimately, I paid for a diagnostic, didn’t get my issue resolved, and left feeling scammed. This shop needs to improve its communication, transparency, and customer service. I would not recommend it. **Edit** I got a response to this review with some very invalid claims. So happy to be done with a scammy company that would go this far to try and discredit. Updated my 2 star to a 1 star. Attaching a photo of the part missing from my car after their service.

A M

★☆☆☆☆

3 months ago

Ceasar came with his helper-student to replace alternator on my van. His helper didn't look like he knows what he was doing. After they replaced it, I was driving van in MT when problem happened. They didn't tighten alternator enough, it became loose, belt snapped, alternator propeller crashed in pieces, those pieces damaged few hoses and parts under the hood. Stay away from that shop!!! Or stay in the shop to see if they are doing their job properly..

Maia A

★★★★★

7 months ago

I had a great experience with C&M Auto! It was easy to get an appointment. The staff members were friendly to not only me, but everyone who came in. Walter gave me updates while I waited in the lobby during the diagnostic on air conditioning. They were able to solve the problem quickly, professionally, and at a fair price. I will be coming back the next time I need work on my car. Highly recommend!

Rowan Sun (RedStarRowan)

★★☆☆☆

6 months ago

Got a pre-purchase inspection. Was charged $150 after taxes and the mechanic did a 10 minute look over and drove the car around the parking lot. I asked him to inspect the engine mount twice and he only looked at it after the inspection was done and asking him again for a 3rd time. I’ve had cheaper and more comprehensive inspections done for less and I came away with wasted time and no confidence in doing a purchase. The mechanic was communicative and helpful though.

Bhargavan Kandala

★★★★★

2 months ago

Cesar and team are excellent. They're very Good in issue identification and resolution. Decent prices.

Chris Marcok

★☆☆☆☆

4 months ago

Unfortunately they did a poor job respraying my door . I had to take the car back twice to have it fixed. In the end, My door was not reassembled properly either. The wiring inside the door was left damaged, causing the speaker to not work and the interior door panel was not secured, causing creaking in the door. They refused to work any further on the car. I would recommend taking your car to another shop. The staff is very nice and understanding though.

Morgan

★★★★★

10 months ago

I had a flat tire and did a walk in , they fixed it for me in no time(less than 10 mins), thank you so much for the quick and good fix to my tire! The owner is very friendly and knowledgeable, this will be my go to place for any tire changes in Bellevue!

keshav.

★★★★★

a month ago

Had a great experience with C&M Auto, I needed a diagnostic and oil change done. The staff were very friendly and I was able to get my car back in less than a couple hours.