Addison Auto Repair & Body Shop

Marz Prince

★☆☆☆☆

3 months ago

They claim they replaced my fuel pump yet the check engine light and fuel level light remains on. The O'Reilly VeriScan diagnostic suggested replacing the fuel pump as a "most likely solution" with a primary code for a low circuit on the fuel level sensor. They insisted I'd need to replace the fuel pump and this will also replace the fuel level sensor (as it was on the fuel pump) the dash lights came on as I left their shop on my way home (after replacing the fuel pump). They claimed they hadn't completed the job, another part wasn't installed, I'd needed to return. As I was getting in my vehicle the front desk clerk ran up to my car inform me that it smelled like gas, that lingered for a week. My coat that was draped over the passenger seat was thrown on the floor in the front. The dash lights came on again before I arrived home (I live within 15 minutes of their shop). This time the technician claimed my car is from Canada and needed yet another part. A used part that had to be cleaned because it "came from a smoker's vehicle". Meanwhile the fuel level sensor hadn't been touched. I asked for a refund because the initial problem had not been fixed and was told they'd have an answer for me the next day. Days later, no response, I called again to ask about the refund and was met with the same response "we'll have an answer for you on Monday". That was now a week ago. It seems to me they don't care about customer service. I'll probaly never get refunded for work i didn't need, i just feel betrayed because I trusted them and was thoroughly let down.

Emma Loos

★★★★★

6 months ago

I had such a great experience with this auto body shop after my accident. They were extremely accommodating with my schedule, which made the process so much easier. I worked with Nick, and he was fantastic. He answered all my questions, kept me updated, and was genuinely helpful the entire time. The timing for the repairs was excellent, and the work itself was outstanding. My car looks as good as new. I really appreciate the professionalism, quality, and care they put into everything. I would absolutely recommend them to anyone who needs body work done!

Chris Colten

★★★★★

2 months ago

Had a fantastic experience having my car worked on at Addison Auto Repair. Friendly staff, snacks in the waiting area, and a good turnaround time on services performed. Cannot recommend highly enough!

Angela Maven

★☆☆☆☆

2 months ago

Went here all of 3 times. Most recent was today (1/19/26), where I scheduled an oil change ahead of time. I was told if I dropped it off before 9 a.m., it would be done by noon. I was there and handed over the keys just before 9 a.m. Not only did they not offer me a ride home while they did the oil change (they asked everyone else that came and went), but it took them over FOUR HOURS to get me my car back, from a simple oil change. They also did not give me any indication of when it would be done, even when I asked several times until about the last 5 minutes before I got my car back. Will not be returning, communication is poor, timing and customer service is poor.

Jeff Evans

★★★★★

2 months ago

I was rear-ended on Hampden and took our Honda in to get an estimate on the damage. The team was super responsive and was able to get an estimate out to me the same day. So glad we were listened to our neighbor's recommendation and checked out Addison.

Renae Turner

★★★★★

Edited a month ago

I had a wonderful experience with Addison Auto. They have great customer service, everyone was nice, personable, and professional. They completed my car repairs fast. I highly recommend, THANKS Addison Auto team ❤️

David Hock

★★★★★

2 months ago

Unfortunately, due to two accidents, I’ve been a customer at Addison’s collision shop twice in the last year. However, my experience has been consistently positive. My service advisor, Jeremy, has an excellent “bedside manner” (just like doctors, service advisors are often holding your hand through both good and bad news), and the service has been timely and professional. Importantly, they do a great job at keeping you informed of the status of your vehicle as well as effectively explaining the issues and exploring your options throughout the process. I never felt out of the loop or out of control. Additionally, the work itself is very well done—I’ve even gotten compliments about the seamless paint matching from those who saw the car before and after. Although I hope not to have to use them again anytime soon (!) for collision services, I would highly recommend them to anyone who finds themselves in that uncomfortable position. They can make a bad situation a lot easier and more pleasant to deal with.

Josh Thompson

★★★★★

3 months ago

From the estimate to the final walkthrough, we couldn’t be more satisfied with the service we received. Nick did an incredible job explaining the process and making sure we were happy with the final repair. The car looks incredible and it was returned cleaner than it was before we dropped the vehicle off. Although we hope to never have to go through a collision repair again, we have a shop that goes above and beyond to take our vehicle to if we find ourselves in this position again. Incredible work from the team at Addison Auto Repair and Body Shop.

Weston Grant

★☆☆☆☆

a month ago

Worst experience i have ever had at a repair shop. Informed the shop that I needed a transmission oil change multiple times and that the notifications on my vehicle said to get it changed. Instead the did a regular oil change a "mistake" when they removed the sticker from my windshield that said I got it changed less than 50 miles ago aswell as still charging me 130$ for a service I didn't want or authorize. In addition I dropped off my car the day before understanding that my car would be the first to be looked at but instead I had to call not once but 3 times to see if it was ready for pickup redirected and hung up on twice for it to be "done" when I walked in 5 hours later

Mary Ann Hogan

★★★★★

5 months ago

I’ve gone to many collision repair facilities over the decades with mixed results. the experiences were often pretty stressful. This time i decided to take an entire day. i popped into all the ‘select’ collision repair shops that my insurance company endorsed. I finally wanted to find a shop that felt like family, that i trusted and where i would almost look forward to taking my car to the next time it was randomly hit. i’d love to give you a report on all the places i visited and how uneasy i would have felt if i were stuck with any of them. some were shocking in their behavior and others just felt lackluster. i was almost ready to compromise on my values. the very last place i visited was Addison. my mind was blown from the get go. the way the body shop manager Jake Laino was immediately ON it. the way he intelligently and skillfully and kindly assessed the damage, taking pictures and explaining to me was another whole world for me. head and shoulders above all the other places i had interviewed. the operations manager, Tom Wenzel, was so genuinely concerned about taking care of my beautiful car, so authentic and trustworthy and amazing. there was absolutely no question that i had found my forever repair facility. Diana and Yvette at the front desk were so welcoming and detail oriented and rounded out the entire experience. there was a decent amount of repairs needed so imagine my surprise when it only took them 4 working days to finish the job! AND then going to pick it up and looking at the gorgeous work they performed was the frosting on the beautiful cake!! pure perfection!! i’ve been looking admiringly at my sleek car all day. I’m absolutely dazzled by the work Addison did and i’m equally dazzled by the good vibes i felt throughout the process! they are my heroes. I couldn’t be happier- or more amazed- by this phenomenal company. finding them was finding pure gold!

Cecile Rose-Romero

★★★★★

3 months ago

Bring your car to Addison if you need repair work. They do an excellent job and the staff are wonderful. My car has a new bumper after I got rear-ended and it's good as new

Lisa Andersson

★★★★★

2 months ago

I had a great experience with Addison Auto after my car was repaired following an accident. The team was professional from start to finish, communicated clearly throughout the process, and completed the repair with great attention to detail. My car looks fantastic, and the whole experience was smooth and stress-free. I would absolutely recommend Addison Auto to anyone needing auto body work.

Jenny Crow

★★★★★

7 months ago

This auto body shop is very professional and makes the process as easy as it can be. I was in an accident so I had to use insurance. I noticed a rattling near the windshield on the driver’s side. Even though the lead mechanic said it wasn’t from the accident, he found out what the problem was by inspecting it. It now explains what I need to do next. I really appreciated that. Receptionist Diana was great and seems very knowledgeable in her field. I highly recommend this place for any auto body repairs!!

Alec Harris

★★★★★

2 months ago

Addison Auto Body did an outstanding job on my car. The quality of the repair exceeded my expectations, and my car looks amazing. Jeremy kept me informed every step of the way with clear, timely updates, making the entire process stress-free. On top of that, they went above and beyond with a full interior and exterior detail, taking care of tough negotiations with the insurance company, and even taking care of a rental car charge discrepancy which truly impressed me. Excellent service, good communication, and top-notch results. I highly recommend Addison Auto Body!

Auroraboobialice

★☆☆☆☆

3 months ago

Addison Auto cracked my windshield while fixing my MINIs rear end collision damage which happened on August 13 2025. They claimed that it happened because I had a tiny rock chip & that during the heated paint drying process on the rear portion of my car that the windshield cracked & that I'm on the hook for it. I did not have any chips on my windshield. I know auto shops have supplemental insurance for such instances & I am extremely shocked at their lack of professionalism in the handling of this situation. I'm a long time repeat customer who has also sent many clients their way. I've been on a 1st name basis with the staff there since 2017 & I believed that they'd automatically set it straight. Instead I was told to go through my insurance pay my deductible & that they'd not pay anything although it happened in their shop while fixing the rear end damage on my car. It's sad that I had a high praise review here from 2018 & that now it's come to this. Plainly put, it's bad business & I contacted the BBB in November & have yet to hear from Addison Auto.

Jen Nestel

★★★★★

3 weeks ago

I had my car repaired at Addison, and I can honestly say the experience exceeded my expectations. Dealing with insurance and accident repairs can be an absolute nightmare, but this team knew exactly what they were doing from start to finish. Communication and expectations were clear before I even stepped in the door. Diane went above and beyond helping with scheduling, keeping me informed, and ensuring a seamless transition into my rental car. She made a stressful situation feel easy. Jeremy was equally impressive. He communicated clearly throughout the process and made me feel like he genuinely cared about my car and returning it to me safely and on time. I truly can’t recommend this place enough. What could have been a frustrating experience turned into a smooth, professional one. I’m so grateful for their care and expertise.

Kailey Karch

★★★★★

a month ago

Left my car here for repairs from a rear end collision and once I got it back it looked great! Phenomenal work, I appreciate everyone here! Updates during the process were given which was nice. Worked with insurance and made it easy for me. Would recommend this shop!