Advance Auto Parts

Elizabeth Puent

★★★★★

a year ago

Thank you. I needed to replace my light and it's one of those stupid HID ones. They helped and showed me how it was suppose to come out. They are always so helpful when I go there.

Kori Black

★★★★★

3 years ago

I came into town for Thanksgiving and my Dad of course needed to check my car to make sure I didn’t need anything tuned up before I left back home to Atlanta. We ended up needing a new headlight, windshield wiper fluid and something to remove battery corrosion as my battery was very close to shutting off 🫠 Chester the store manager was soooo helpful and knowledgeable that I’m actually sad that I won’t be able to come back to him for future car needs back home. He not only helped me understand how to address some of the long term issues I expressed to him. But he also helped us with some of the items needed to address the problems we came to his store for. There are many Advance Auto Parts in the area but make sure you come straight to this location if you need guidance and effortless kindness. Overall one of the best experiences I’ve had dealing with my car! 😊

David DuBose

★☆☆☆☆

5 years ago

In the past, this location has been awesome; however, recently something has changed and there is no customer service here. Two weeks ago, I stopped in because I had a battery that appeared to be starting to fade. The doors were locked, and 5 customers gave up and left the parking lot 15 minutes after the store was supposed to open. I called three times, and no one answered. As I was leaving the parking lot, 20 minutes after the store was supposed to be open, an employee in a uniform was walking toward the door. I came back two hours later, and the door was still locked. After getting this same employee to the door (which was still locked), I was informed that "the manager had called in" so they wouldn't be able to assist me with a battery. I told the employee that I had been at the store earlier and that they had lost numerous opportunities to sell merchandise because the doors were locked. This employee said, "that is the managers fault for calling in sick." The door was locked behind me as I left. Last night, after my battery failed, I returned to the store unable to shut off the engine. The same employee who opened the store a few weeks ago was behind the register and informed me that they would sell me a battery but not install it. Fortunately, I was able to get a local big box store to install a battery and the total cost for their best battery was similar to the cost of the lowest grade here. I will not be back. The only reason I ever shopped at Advance was because they installed nearly everything they sold, and I felt that it was worth paying a little more for wiper blades and batteries when they would walk out and install them from you.

Tommie Glover

★★★★★

a month ago

Great fast customer service

Wade Mercier

★☆☆☆☆

a year ago

I’ve been loyal to AAP against better judgement for 10+ years and this store was the icing on the cake to leave. After dealing with the disrespectful and ignorant employee by the name of Russell J. who refused service I’m never coming back. I have since closed my business’ commercial account and neither my business nor I will spend another penny here or at any AAP. I am not surprised AAP is going out of business if this is the customer service they provide nationwide.

Bob Reed

★★★★☆

a year ago

Nice auto parts store close to the AU campus. It is across the street from the Walmart on College St. You can access it from Longleaf Dr on a back block so you don't have to get out on College. I was greeted when I walked in the door. An employee helped me find what I was looking for. Lucky for me the item was on sale. Yes I will return if I need auto supplies.

Sakaiah Jones

★☆☆☆☆

a year ago

they changed my car battery and told me my car was good to drive even though the battery light was still on. when asked about it, they said it was good to drive but guess whose car broke down in the middle of the highway? when I called them, they changed their story having absolutely no remorse for rushing to check my car just to get a quick sale.

Frank Dillman

★★★★★

6 months ago

Customer service is top shelf. They always seem to know what I am talking about my even when i am unsure of the truck, car, or tractor problems.

Meme

★☆☆☆☆

11 months ago

I have never gained such a disdain for anyone or any store in my life but these idiots have done it today for me. My husband went inside to get a headlight because we saw it was “in stock” at this location on their website. The clerk refused to sell my husband the headlight because my husband did not have a commercial license or a business agreement with their store. They claimed that the headlight was not available for purchase to the public. My husband told them that we could simply just purchase this headlight online for pickup at their store. The clerk said that would not work either because we did not have a commercial license or business agreement. The clerk even checked with the Manager and he backed up what the clerk was saying. All this occurred around 8:45 at night and we were desperate for a headlight because we had a long drive home and they did not care. They did attempt to up sell my husband a headlight for $40. Absolutely shameless !!!! If any parts are not available to the general public for purchase then Advanced Parts should not have it available for purchase online and there should be a disclaimer listed. That is common sense. The logic and the explanation my husband was given by the clerk does not make any sense. I posted pictures below in my review showing the headlight in my cart, at the point of purchase, and just needing me to pay. These people are absolute liars and they lack basic business ethics and integrity. They are pushing customers to buy the more expensive parts and making up rules as they go. I called Auto Zone and what they told me over the phone matched to what was online and I was never told anything about a commercial license. Kudos to Auto Zone for being honest. Advanced Parts needs to do better !!!!

J. D. T.

★★★★☆

3 weeks ago

Just a typical, well stocked, auto parts store.

Marie Chosen

★★★★★

10 months ago

God bless the 2 gentlemen that assisted me last night in the middle of a rain storm! They were both so caring and friendly and even extended a discount! My wipers were installed in a matter of minutes. I am truly thankful for their help and courtesy! Thank you both so very much😊

Darcey Gans

★★★★★

10 months ago

Christopher helped me today and he was fantastic. I had a warning light about my car battery come and he took the time to test my car and confirm it was the alternator and help me a new alternator at a great price. Never talked down to me, and his calmness and humor helped alleviate my stress. I would definitely stay come back to this location if I was having trouble again

Mark Suter

★★★★★

3 months ago

Order was ready in the time mentioned exact fit for my vehicle was a great fit at an affordable price and order was ready when I arrived everyone was kind and courteous.

Sunny Borum

★★★★★

6 months ago

I had some corrosion on a battery installed by a former employee from the same location. The corrosion was caused due to employee negligence. John did a great job fixing the problem and installing the battery correctly. I told John as I was leaving that "you are the best employee I have had an experience with at this store". From what I can gather from previous experience is there is a management problem at this location as I have seen positions posted for the same location. Advance Auto Parts Corporate....John needs to be moved up to a leadership role so he can fix some problems....especially regarding employee tool access. One a previous visit to this same location, the employees didn't have access to a standard wrench so I could remove the tag bolts on my car with me. I had to buy one.🤯 Thank you John for taking care of me today. You have renewed my opinion of Advance Auto Stores in Lee County...as all of them have been less than stellar. Maybe I am just biased as a female owner of a repair shop in Montgomery. The Advance on Atlanta Hwy by Mount Meigs was the best. Would love to have that same experience at the Advance stores wherever I may need to visit. Promote John @ the College Street Auburn location!!!!! 😊

Daniel Burnham

★☆☆☆☆

2 months ago

Guy did not know how to install the battery. And another worker was very sick and whining and complaining. Went somewhere else with the new battery. Found out it was the wrong size. Went to Express Oil. They put one in for me, but I did have to pay. Returned the other new one back.

Sally B

★★☆☆☆

2 months ago

Do not go there if you expect your parts to be there when the sstore employees tell you that it's going to be in. When someone tells me that my part will be there the very next morning first thing I expected to be there. I could have went to another part store which I know now I should have. So now I'm going to go another day without my ride thanks have advance Auto. Y'all also should stock your store . You can't make a sale if don't order the products.

Mark Culpepper

★★★★★

5 months ago

My daughter was having battery issues with her car. I called the store and spoke with Alex. He was very nice and said to have her come by and he would take a look. When she arrived Alex assessed the issue quickly and retightened the loose battery cable for her. As a parent it’s comforting to know that there are still businesses and people that provide top notch service. I will continue to take my business to Advance Auto.