Aero Auto Repair San Carlos

Christopher King

★★★★★

3 months ago

We brought in a recently-purchased 2008 Ford Ranger for an oil change, and after a complete diagnostic, several other items were identified as needing attention. What stood out most was that our rep, Gary, made the distinction between what he felt was necessary NOW, as opposed to what could wait, depending on the low miles we plan to drive in the truck. I appreciated that honesty, and it will prompt me to not only get these services done in the future, but my wife and I will also trust Aero Auto Repair with service and maintenance on our other vehicles as well.

Bill Matulich

★★★★★

6 months ago

I can’t recommend Aero Auto Repair highly enough! After getting a shocking estimate from another mechanic for over $5,000 worth of repairs, I decided to get a second opinion. I had been told my truck needed spark plugs replaced, a transmission oil pan gasket, a power steering hose, fluid exchanges, and even a new tire pressure gauge sensor that was quoted at more than $300. It didn’t sit right with me, so I brought my truck to Aero. Without me mentioning the other estimate, I asked Aero to do a thorough inspection and let me know what truly needed attention. Their team went above and beyond. They carefully checked everything, even pulling a spark plug to show me it was clean and practically like new—no replacement necessary. In the end, Aero explained that most of the “repairs” from the first shop weren’t needed at all. They performed only the work that was actually necessary, and the bill came to just around $2,000—less than half of what the first shop wanted. The honesty, professionalism, and fairness of Aero Auto Repair blew me away. Not only did they save me thousands of dollars, but they also earned my complete trust. From now on, both my truck and my wife’s car will be going to Aero, and I’ll be recommending them to everyone I know. Friendly, efficient, and most importantly, honest—Aero is exactly what a repair shop should be.

Kristen Miller

★☆☆☆☆

a month ago

DO NOT USE THIS SHOP - Repeated Failed Repairs & Safety Issues I paid Aero Auto for brake service, and when the brakes continued squeaking, they attempted to fix it twice more, but the problem was never resolved. After three failed attempts, I took my car to an independent mechanic who discovered Aero Auto had over-tightened the brakes during their repair attempts which led to a broken caliper slide pin and seriously compromised the safety of my vehicle. They also failed to properly lubricate the brakes during any service. Along with this, they botched an oil change with faulty installation that caused a major oil leak. When I requested reimbursement for the faulty brake work, they refused, told me they don't have certified brake technicians do their brake work, and suggested I contact the Bureau of Automotive Repair. Not only do they not perform proper repairs with certified technicians, they don't uphold warranties and refuse to reimburse when another shop catches their errors and completes the repair properly. Since they denied my refund, I am now forced to take additional time off work to take them to small claims court to further deal with the ongoing fraud this company has committed. Avoid this business at all costs.

Sonja Haagen-Smit

★☆☆☆☆

2 months ago

TIRE FELL OFF IN THE MIDDLE OF THE ROAD! Went in to get my brakes looked at under warranty because they were continuing to squeak bad after they replaced my rotors and brake pads, didn’t pay a thing which was good but on the drive home I started hearing a weird clunking noise so I asked if they could take a look at it again. Before I could get it in for them to take a look at it since they were understaffed, driving home the entire front wheel fell off in the middle of the road. When the tow got there they said the rear wheel was only holding on by two lug nuts. Apparently the technician forgot to tighten them after they took a look at the brakes.They have yet to make this right for us so long story short, do not take your car here.

Fedir Kryvoruchko

★★★★★

4 months ago

These guys are awesome!! No shop had correct fitting for my rims to add air. I came without appointment and although they were busy they stopped their project and really helped me out. Thanks Andre!

Kyle Fitzgerald

★★★★★

3 months ago

Micah was friendly, quick to respond, and efficient. My vehicle was repaired quickly and properly. I am very happy with Aero Auto repair in Lake Murray and will continue to get my vehicles serviced there.

Bob Frincke

★★★★★

2 months ago

Unfortunately, I ran into a scheduling problems and when I called to what I thought try and reschedule I was helped within 10 minutes and I had a perfect schedule and it was easy to do. Their customer service is amazing.

David Mcclure

★★★★★

5 months ago

I happen to get a flat in the same parking lot as aero i went inside not sure if i was going to buy a new tire or not but i got great customer service and a better price then i expected They needed to order the tire and i so bad my car back in like 3 hours. I'll definitely try them out for other repairs I felt good about my service

H&M

★☆☆☆☆

5 months ago

This place has really gone downhill since changing to Aero Auto Repair. The owner or main guy in the office is extremely rude. Every time I’ve gone in to ask a simple question, I’ve left feeling disrespected and unwelcome. They really need to work on their customer service — treating people with a bit of courtesy goes a long way.

Leslie Gutierrez

★★★★★

2 months ago

They were able to get my car back to me before noon and gave me a thorough explanation of all that I could do from urgent to not! Second time coming here and know I will come again for my next oil change

Jojo Perado

★★★★★

a month ago

Worked with Gary. Provided me with detailed issues of what was going on with my car. Constant updates on the status. As well as a complimentary ride to/from the shop

Anthony Wright

★★★★★

6 months ago

Service was performed on my 2013 Ford F150 and was done promptly and professionally. Communication with the service technician was clear and accurate and repairs were made at a reasonable price. I am a happy customer.

mikobv

★★★★★

4 months ago

Knowledgeable and trustworthy shop. I know when I take my car in for repairs they will be done correctly in a timely manner and at a reasonable price. Highly recommended.

Carl Krueger

★★★★★

Edited 3 months ago

Got my timing chain cover resealed and a new water pump. They’re very thorough, and do it right. Great experience.

Ashley V

★★★★★

10 months ago

I’ve brought my older car in here twice for pretty major repairs and I’ve always felt so taken care of. Julio is transparent about pricing and thoroughly explains what the issues are. I’ve never felt pressure to move forward, especially if I cant afford to do everything at once. They’re super patient and honest and my car repairs have been great. Highly recommend.

Brian Berg

★★★★★

10 months ago

I had several repairs made to the brakes, front end, and engine. The online inspection reports and estimate approvals made everything quick and easy. Then Julio called me a couple of times to keep me updated on how everything was progressing. My car was ready the same day, as promised. One of the techs even stayed and worked overtime to make sure it was done. I'm very happy with the work, and will return when I need anything else done. Great work at a reasonable price!

Daniel Nguyen

★★★★★

10 months ago

Customer service and experience here is top notch. The team at Aero Auto Repair go above and beyond to take care of you and your auto needs. I appreciate the ability to book appointments so you aren’t waiting just to talk to someone. They’re friendly and aren’t pushy. Also the after hours pick up process is very helpful when you’re busy and work after they are closed.