Airpark Dodge Chrysler Jeep Ram Service

Rob Lord

★★☆☆☆

3 months ago

The price online is not the price when you get there they add on another $1600 and then I got it down to 600 it was for two things I didn’t even want one was reconditioning so detailing the truck which they never did I had to get on them twice and it was still filthy then when I bought the truck they’re supposed to give you a full tank of fuel and they didn’t they had to go back three times to the gas station, then they almost sold the truck out from underneath me when I told him to hold it for me till I got off work it was just a very uncomfortable situation The salesman Marcus was nice the rest of them are just hard to work with even when I got bonus a fuel filter on my diesel truck I showed up at 7:45 in the morning and they didn’t even get the part for it until two in the afternoon I mean don’t you think they should have the part if you set the appointment for something basic like that? I don’t remember what else was not fun but I would not recommend them I would recommend the salesman Marcus but the rest of the experience was not fun or comfortable I’m only giving them a two because Marcus was cool or I would give them a minus one

Aaron Treptow

★★★★★

a month ago

I’ve been working with Kyle Heckathorn at Airpark since moving back to Arizona in 2021 taking care of our 2018 Grand Cherokee. During that time, Kyle has never let me down and always ensured that the Jeep stays in top condition. What really sets Airpark apart is the people and the consistency. Kyle is professional, responsive, and focused on doing what’s right—not upselling. I also want to recognize Richard Small, who has been equally outstanding. We’ve even bonded over our mutual love for reggae, and it’s rare to find someone who can be genuinely friendly while still executing at a high level every time. We bought the MaxCare extended warranty and have had multiple repairs handled smoothly and covered as expected—A/C compressor, fuel system components, and most recently our front-end struts. The whole process has been straightforward, well-communicated, and stress-free. If you’re in Arizona and want your brand-affiliated vehicle serviced by a team that actually delivers, this is the spot. Highly recommend.

Eduardo Pallares

★★★★★

2 months ago

Everything was great!! Kimberly Anderson was able to schedule me in for service as soon as possible for an oil change and replacement of battery. When I arrived for the appointment, Kimberly was able to quickly check me in and verify the concerns. I waited for the service in the customer lobby, shortly after I received technician recommendations. The whole service was completed in a quickly time period. Thank you again!!

Manny Encinias

★★★★★

2 months ago

My family and I were in town from NM for the Arizona National Livestock Show. Our 2024 RAM 3500 Cummins had a check engine light come on 12 hours into our 6-day stay. We were fortunate that we could get an appointment the next day to diagnose the situation. We were greeted professionally and assured that they would do everything possible to get us back on the road by early January 1. Long story short, the service crew not only diagnosed the situation in a quick fashion, but also went the extra mile in locating the necessary part from another local dealer and getting the truck road-ready for our family to head back to New Mexico on Jan 1. Thank you Anthony Gatta for being kind and professional as well as keeping in good communication with me. Pulling these fixes takes a team of people and I am grateful to all the Airpark Team for their help. I will definitely consider Airpark in my new RAM purchases Manny Encinias Family New Mexico

Tyler Martinez

★★☆☆☆

2 months ago

I’m disappointed with my recent service experience. The repair work itself was acceptable, but the overall professionalism and attention to detail fell short especially given a nearly $1,700 bill. I gave a 2 day notice that I would be picking the vehicle up and also called again approximately 20–25 minutes before arrival on the day of pickup. Despite that, the car was returned unwashed. While not critical, that’s a basic expectation at a dealership service department and easily avoidable with advance notice. When picking up the vehicle, I asked about a small keychain that had been on my keys. I was told, “remember when you dropped it off we asked you to take all of your personal belongings,” in a dismissive manner. I later found the broken keychain in the cup holder. This was a minor item, but the lack of honesty and ownership was unnecessary—a simple apology would have sufficed. More importantly, the issue I was told could not be replicated reoccurred the same day I picked the car up. Additionally, there was still residual glass in the headliner shade from a prior break, which should have been addressed during the repair. I came here after a very poor experience with another dealership and was hopeful I had found a service department I could trust long-term in the Phoenix area. Unfortunately, this visit was disappointing.

Nick Vandermolen

★☆☆☆☆

2 months ago

Kyle from service was excellent, understanding and fantastic to work with! Sales is questionable due to zero response to the lease agreement that I was given, free oil changes for the entire lease of my Jeep. The person that gave me that deal was later fired. It was not put in my contract so now the dealership feels they are not obligated to the fired sales person verbal deal. No one has called after several requests to do so. I will never trust the sales department again!

Aerick Squier

★★★★★

3 weeks ago

Richard Small was one of the best service advisor’s I’ve ever worked with! He made the entire experience at Airpark Dodge enjoyable. I highly recommend working with him.

Truth & Lies

★☆☆☆☆

a month ago

I would like to express my concerns regarding the recent changes at Airpark Dodge. As of January 1, 2026, I just learned that they will no longer service Alfa or Fiat vehicles. Unfortunately, this news did not reach many Alfa owners, including myself, and it raises significant concerns for our community. With only one Alfa dealership available within the five surrounding states—located in Tempe, AZ—it creates a challenging situation for those of us who own these vehicles. Additionally, I prepaid for a maintenance package and the ZachTec service that I am now unable to utilize at Airpark Dodge due to this policy change. I attempted to seek assistance at the Bill Luke dealership, but they have informed me that they will not honor the maintenance package from Airpark Dodge, leading to confusion and frustration. I have documentation from both dealerships indicating their differing positions on this matter, which has made resolution difficult. I also wish to highlight my challenges in reaching out to the General Manager, Brian. Despite my efforts to communicate my concerns, I have not received a response, which adds to the feeling of being unheard as a customer. Given these circumstances, I would advise potential customers to explore other dealerships where they may find better service and more responsive communication. Thank you for considering my feedback.

John Cabezas

★☆☆☆☆

Edited 3 weeks ago

Very bad customer service. Incredibly frustrating to call anyone at this dealership. When you leave a voicemail, assuming they call back, it takes many hours, even when the message says urgent. My 2023 Wrangler Sahara 4xe, which has not been a reliable vehicle, has had multiple recalls. My wrangler broke down on the 51 Highway and Jeep will only tow to the nearest dealer, which was Airpark. Airpark told me it would take about two months to repair because batteries are not available to make recall repairs. When I asked if I was going to get a loaner vehicle I was told that it was not available for this recall. So, they expect me to go without my wrangler for two months. My wife called Earnhardt Jeep in Gilbert and they say that Jeep does offer a loaner (Enterprise Car Rental). Needless to say I paid $200 to have my Jeep sent to Earnhardt from Airpark.

jim didier

★☆☆☆☆

a month ago

bought my jeep on December 29. I never received a title until I went down and was told that it was just released on January 27. When I bought other vehicles in AZ from smaller dealers I always received titles within a week. Found out that the Larger dealers take large quantities in ‘batches’ to the DMV. Told them it would be licensed in another state. My salesman should have told me this at the very least. Now I can face huge penalties for not being able to register my vehicle within the 45 day time limit within my state. Also, the detailing sucks.Did didn’t even clean The pick up bed and the floor mats. No follow up calls from the salesman To see how I like my vehicle. My experience at another large dealership down the road was superb. Out of the 24 cars I bought this has been one of the worst Experiences. Kudos to the to Bill and the controller who finally told me what was really going on.

Jim Didier

★☆☆☆☆

a month ago

Bought the Jeep on December 29th . Did not receive the title so I went down on January 27 I was provided a notice showing that my title wouldn’t be released for another two weeks. I was worried about making the February 15 deadline to have the registration entitled to my DMV in my home state. I had to make two trips to the DMV 88 miles worth to have another title sent, but I did not realize by doing so it would cancel out the first title which was received last week. I told my salesman that I needed to The title to register in another state Also, the detailing was terrible. The pick up Was covered, but there was dust and debris inside. Also, the wheel wells were very dirty. Amazing that a dealership which price itself On selling pristine autos would not pay attention to the detailing. Kudos to their controller and finance manager Being helpful.

R Libby

★★★★★

3 months ago

Very attentive sales team. David was new on the job and went out of his way to search for the vehicle I was interested in. Several dealerships available to look for the right truck. Pricing could have been slightly better, and detailing took longer than expected. Good quality truck, no pressure, exceptionally smart and helpful David, and overall great experience.

Mike Onstott

★★★★★

Edited 3 weeks ago

Kyle is a great addition to the jeep gamily. I come because oh him. I can’t praise him enough. Always friendly a d helpful. He definitely deserves a raise..

Mark Maguire

★★★★★

2 months ago

I've been a customer since 2000 and let me tell you it hasn't always been perfect. However, consistent improvements in customer service quality and care has made me a fan. Keep up the great work and remember to keep those service department folks happy.

David Lukason

★★☆☆☆

3 months ago

Brought my Ram in for a leak at the rear of the cab. Explained that I had done some experimenting and saw bubbles coming from the edges of the rear window when I was washing it. So, I pick it up and they tell me the rear brake light housing was what was leaking. I questioned this, but they assured me that was all they could find. I get home, washing the truck and I see where the mechanic let the brake light housing hang and scratch the rear window. Not happy. Anyway, a couple months later while I'm working out of town we get another huge storm, rains for days straight. I go to get in the truck and smell a nasty mildew smell. Pull up the rear floor mats and the the carpet is soaked all the way to the front seats. I have to take time off work to go back to the dealer. THIS time they admit the rear window is leaking and they have to reseal it. Okay. I'm supposed to pick it up Saturday. No call. Monday. No call. I call the dealer and my advisor is not in, no one knows what's going on with my truck. Long story, short... the truck was getting the carpet detailed to take out the smell. New advisor calls and it's ready. Go to pick it up and notice 2 new scratches right at the corner of the rear window where I told them it was leaking from previously. Not small scratches either. One is about 3" long. New advisor annotates on receipt and says someone will call me back... NOTHING... I will say that I appreciate them not trying to charge me for the 2nd attempt at fixing the leak, but to not hear back is a bit frustrating. Whatever, I'll have my detail guy fix it. Very disappointed. The people are great there, just no real attention to detail overall.

Daniel Bower

★★★☆☆

2 weeks ago

Good service and friendly people. Very disappointed that they started charging to use a credit card. To avoid the fee I tried to write a check and was told they don’t take checks! So if you don’t have enough cash or a debit card, you’re out of luck. It was very frustrating and seems petty and unprofessional- something which a large dealership should never do to its customers!

doug peterson

★★★★★

3 months ago

My experience overall was fantastic. I was very fortunate to get a service writer named John. He was very attentive. He was genuinely concerned with the issue I was experiencing and he went to immense ends to resolve the issue and to confirm that I was completely satisfied with my Airpark Dodge experience I would highly recommend airport Dodge to anyone and specifically ask for John at the service riding desk.