Akbar Auto Service

THOA NGUYEN

★★★★★

8 months ago

I had an amazing experience at this auto body shop! From the moment I walked in, I felt taken care of. The manager was incredibly knowledgeable and helpful — he explained everything clearly and made sure I understood what was being done to my car. You can tell he really knows his stuff. The bosslady was just as impressive — super friendly, warm, and attentive. She made the whole process smooth and stress-free, constantly checking in and making sure I was comfortable and informed. It’s rare to find a shop that’s not only professional but also genuinely caring. The quality of the work was top-notch, and they finished everything on time. I couldn’t be happier with the results. Highly recommend this place if you want honest service, expert work, and a team that truly cares about their customers!

Mariano Castro

★★★★★

4 months ago

These guys know there stuff. If you are looking for a honest mechanic. You have found them. They will not over bill you and inflate treatment. They only will do what is needed. Ask for Thane

Najla Abdul Sater

★★★★★

3 months ago

The manager, Thane, was very friendly and professional. He answered all questions and his explanations were clear. The whole place was SO organized, and clean.

Vicki Kwiatkowski

★★★★★

11 months ago

Excellent customer service by Thane, efficient, reliable, knowledgeable and friendly. Thane had my cars problem evaluated, repaired and returned to me in excellent condition, as well as dealt completely with my warranty company. I recommend Akbar Auto service highly.

tmolne117

★★★★★

a year ago

Fantastic spot, great for all of your German automotive needs. Porsche, Mercedes-Benz, Audi, VW, they do it all. Very happy with the service every time I come

Roger Brian Beesley

★★★☆☆

9 months ago

Let me just start by saying the art of auto mechanics and car repair can go from a 45 minute quick oil change to a 3 day exhausting, sweaty ordeal that has left you with a good Karma building earthly experience that has the effect of allowing you to receive Universal healing consciousness frequency as an inner spirit ascending the chakra ladder. Also, as an example if you decide to do-it-yourself and " accidentally" strip oil pan drain plug, please be aware that in order for your car to be driveable again. You will need the following new parts before your vehicle is driveable again. 1) new oil drain plug. 2) new oil pan 3) oil pan gasket 4) 5 or 6 new quarts of full synthetic oil. The point I'm trying make here, and from my own experience. Is this; Automobile repair is inherently difficult. Every nut and bolt that's holding your car together requires the precise tool to extract. Be it 10mm socket, 3/4 inch metric socket, Phillips or flat head screwdriver. It requires a certain patience and knowledge of the part/s. It's really not fair to blame the associates on the phone who calls and has to relate to you the anxious customer, another complex variety of issues that were necessary for the working repair on your vehicle. Akbar is a fair and honest auto repair shop. Yes, it did seem even quieter than the inner sanctum library at Oxford University in London. But looks can be deceiving. You will get your car back, with the upmost care possible used in the repair procedure. Thank you Akbar❤️, for fixing my temperamental 2016 Volvo Xc60 so it runs perfectly! .

Tia N

★★★★★

a year ago

I came in with my bf’s Porsche because another auto place didn’t know enough about these cars. Perry greeted me both times and is just the sweetest woman. Thane is the Porsche expert and he talked us through everything. We ended up having to replace a part that had to be ordered directly from Porsche and it took awhile but Thane called with regular updates and I never felt out of the loop. They did an amazing job on the car and fixed everything at an affordable price. I will definitely be returning here and I highly recommend it.

Wesley Willison

★☆☆☆☆

a year ago

I will start this review with the good, first they seemed excellent at customer service , they were timely in getting my car done, they dealt with my warranty which is a pain. So why the one star review? Last week I was told my car a 2011 Audi A8 was done. I paid over the phone and sent my mom and step dad to pick it up. They couldn't replace my seat cushions due to their upholstery person having issues and said to bring it back in a couple of weeks. Okay, good so far. They also take my synchrony car care card which was a huge plus. My entire family has Audis and we were looking for somewhere new to get them serviced. I had hoped that Akbar was that place. Yesterday 5 days after picking up the car I get a cryptic message from their office manager stating he 'needed to speak with me about the A8.' Thinking this was about the upholstery I called back. He proceeded to tell me that they returned a $300 part and that now magically I also owe them an additional $350. When I questioned this the office person stated that he would "explain it to me as simply as possible" I am sorry but you screwed up now you think that it is appropriate to patronize a customer. He then went on about the verbal estimate he gave me several weeks ago supposedly, my understanding did not line up with his numbers. While he reluctantly apologized for his tone this was only because I called him out on it. He claimed he had to 'protect his employer.' Protect them from what, his own idiocy? Bear in mind this was 5 days after the ticket was closed. He closed phone call #1 with "thank you for your business" Wow. I then arrived home yesterday and looked at the bill that was provided last week. There was $1400 on the warranty end and $680 on my end. This extra part was no where on the final billing so I dont even see where it would be subtracted from? I called him back again at 4:45 and he attempted to explain that they could only bill the warranty $1100 because they removed the part that they didnt use. I said okay, so what does that have to do with me? It would be subtracted from their side and not mine. I told him the Math does not Math. I have two Masters Degrees and taught math for years and still couldn't figure out what he was claiming. He then told me that the final bill I had was all wrong. Huh? Their office manager basically risks throwing away thousands of dollars in business over his own stupidity and behavior (an oil change next time would have covered most of that). I certainly wouldn't send my mom and stepdad there at this point, both have Audis, my wife has an etron and my sister a Q5, all are just a couple of years old (my A8 is the oldest). By the way per BAR as well as in any court of law there would be no recognition of that additional $300 that they charged as it was not on the final billing. Verbally last week I was told the warranty was covering the $1400 and that the $1400 line item they were receiving back from the warranty. He also claimed the $300 was subtracted from the warranty side and that they were getting $1100, once again what did this have to do with me and magically owing $300 additional dollars? He had no good answer. It is really unfortunate as when I go to a shop I am loyal for years. My former Audi guy retired. A customer service oriented shop would have recognized this, eaten the $300 regardless, recognizing they would be brought much more business. Once again they returned the $300 part not mentioned, but yet added to the warranty side and the warranty was covering $1100 apparently. So I owed no more. I would like to hear from the owner by phone, I will be calling my cc company to challenge this charge based on the receipt and their statements. This was completely unacceptable.

Alisha

★★★★★

a year ago

Very personable and HONEST! They told me the stats on my vehicle without up selling $$$. My bill was actually less than my quote… when does that happen?😁 Super clean shop! Perry, and Thane helped me, AWESOME AWESOME AWESOME car service experience!

Josiah Salser

★★★★★

a year ago

Great experience! I called last minute for a service in my vehicle. They accommodated me even though it was out of the ordinary for the type of work they do. Very professional and a great atmosphere to wait in if you're hanging out for your vehicle to be done.

Keith Hunt

★★★★★

5 months ago

The staff at Akbar are always, professional, timely and very reasonably priced. No complaints here.

Terry Tessensohn

★★★★★

a year ago

Wow! This is an outstanding business! I took my Honda CRV in today because my air conditioning stopped working. The problem was found. A rodent had chewed through a wire. My air conditioning is fixed! My car will be receiving it's future care from Akbar Auto Service. It is a comfortable shop if you have to wait for your car. Books to read, nice music and even a blanket if you're chilly. I was offered coffee or tea twice! The people are helpful and nice. The price charged for the repairs was fair. You can't ask for much more. Thank you

Rudy Galvez

★★★★★

2 years ago

Service was great. The staff was incredibly helpful, very knowledgeable and super friendly. My brakes feel so smooth now, I'm glad I upgraded to the new pads and rotors. All in all a great experience, would definitely return and recommend.

Samir Nahhas

★★★★★

7 months ago

I had 2012 BMW 328i Which had vapor leak in the fuel system in the last 6 months no repair shop w I used was able to fix the problem except Akbar, thank you so much for the good .

Christine Marie Bryant

★★★★★

2 years ago

From my first experience with Akbar Auto Service, I noticed that their attention to detail and the quality of work they provide is exceptional. Perry Akbar, the heart and soul behind this place, has put together an amazing team. I love that my oil changes come with a friendly conversation and a Nespresso. It's clear they genuinely care about my car as much as I do. As a mobile massage therapist, my car is my lifeline for my profession. Perry’s commitment to customer satisfaction shines through in every facet of the business. I've entrusted them with a range of services over the months. They have taken care of the spark plugs, cooling system, the water pump, and serpentine belt, each time giving me back my vehicle all fixed up, along with much-needed peace of mind. What really makes Akbar Auto Service stand out? It's not just their impeccable work. It's the genuine kindness and personal touch that comes through in every interaction. Their honest advice and clear pricing are much appreciated. They are a benchmark in auto care. If you're out there searching for a trustworthy auto service spot that blends unparalleled technical capability with sincere customer engagement, Akbar Auto Service is it. I am so grateful I found them, and you will be too.

rita brown

★★★★★

2 years ago

Robert was amazing, and friendly. My fist time and I will be back. Robert was very knowledgeable about my car which made me feel comfortable. The mechanic was nice. Whole experience was a 10! They specialize in Mercedes and BMW.

Ray Masad Hernandez

★★★★★

7 months ago

Very good service, attentive, explained service and got my car in and out as stated , highly recommend Akbar and Thane is awesome