Al-An's Auto Services

Sophie Aronson

★☆☆☆☆

a year ago

A friend recommended I contact Al-An’s to schedule my winter tire change over. The woman who picked up the phone hung up on me in the middle of my sentence. When I called back, thinking my service had cut out, she said she had hung up on me and very rudely interrupted me again as I asked about scheduling this service. The customer service was very poor, as I was treated with condescension and disrespect. I am not patronizing this business if this is how they treat customers.

Mike Ponce (RoadiePC)

★★★★★

2 years ago

Al came highly recommended, and it was well-deserved. He knows what he's doing, and he tells it like it is. You can TRUST him to tell you what's going on with your car, and you can trust his work to fix it. He's respectful of his customers, and doesn't try to pressure you. If Al tells you something should be fixed, it's for your safety, not a quick buck. I can't speak highly enough of Al-An's, and I'll be coming back across multiple state lines for a mechanic that shoots straight. Worth it.

Erin Buzby

★★★★★

2 years ago

Al-An's is a terrific service center. Al is fair, honest, and does outstanding work. He will shop around for the best deal on parts and his efforts have saved us a lot of money through the years. He kept our 22 year old car purring like a kitten. Look no further for a shop, this one is the best.

Jamie Pariseau

★★★★★

2 years ago

Al-ans is great. They do top notch work and he insists on showing your old parts(if there are any)and always charges fair prices for good work. I've been going here for at least 5 years now and never had a problem.

Kailee Brickner-McDonald

★★★★★

9 years ago

I've been going here for 8 years and Alan and Ann are fantastic. With a Honda then a Subaru, I've been in good hands. They give you clear, affordable, and honest options for keeping your car running smoothly, figure out what's going on even when it's tricky, and consistently do quality work. I can't recommend them more highly!

Geoffrey Marchand

★★★★★

10 years ago

If you want your car repaired properly than bring it here. Our entire extended family has been taking our vehicles to this shop for many years and we couldn't be happier. Alan is honest and tells you what you car needs at a reasonable price. I love how he pulls me into the garage and shows me all the parts he took off the car and explains in detail the work he performed.

Tiffany Martin

★★★★★

a year ago

Been going to Al-An's for years since I was recommended by word of mouth. They're honest, hardworking people charging fair rates. Really trust the work after several repairs and basic services they're now who I recommend to everyone. Wish folks like these weren't so rare.

DC Viau

★☆☆☆☆

2 years ago

One star, because none isn't an option. As a customer for many years, when it came time for an inspection there were a lot of issues found (and there is ALWAYS an issue of some kind- ranging to small to almost ridiculous). My Dad took his car in and the estimate came to over $3k. Among things that didn't need repair were a leaking strut, which was not leaking according to the new shop AND my own visual. Headlight bulb replacement was supposed to be another $350 due to removal of the bumper, etc (which I did not have to remove and a bulb cost me $25). A sway bar link (evidently missing the fact that this would correct itself with the replacement of the compressor for the suspension system), and some other smalls. When my father asked him what was happening he dismissed it as "I stand by my mechanic". There is a pattern here of add-ons when inspection time has come, and there is ALWAYS something that needs to be done- ALWAYS. In this case, I firmly believe that there has to be an incentive program for the mechanics that to find extra things to fix they get a cut which motivates them to find every little thing so it's like a commission on top of their pay and more revenue for the shop. As a general observation, if you want to have free coffee and a show, sit and wait while the work is being done. These two go at each other, constantly arguing and the volume going up while customers are present which is pretty unprofessional. If you are trying to have a conversation with one owner the other one chained to the desk rudely interrupts whenever she feels like it. 15+ years of going here and after this attempted shafting of my senior citizen father- NO MORE. AVOID THIS PLACE OR IT WILL COST YOU MORE THAN YOU THINK.

Phillip Peterson

★☆☆☆☆

3 years ago

I have waited for a long time to write this review. We used this mechanic for years, and for the most part we were satisfied. Bought a car through them, within a month the car had major work which needed to be done; Subaru head gasket situation. They refused to share the burden of the cost of the repair at all. Fortunately, Subaru stepped up and paid for the majority of the work. Frankly, the disappointment had little to do with the cost, and more to do with how we were treated. Although we had an established relationship and were loyal customers, they treated us like second class citizens. I would say my wife and I are more sad than angry.

Jay Furr

★★★★★

Edited 8 years ago

Best mechanics in town. I genuinely believe that Al and Ann run the best auto repair shop on the planet. They are both kind and generous people and run their business accordingly. Al always provides excellent service, doesn't pad the bill with unnecessary repairs, and gets things done before the promised date and time on a regular basis.

Rachel “Gillie” Hopkins

★★★★★

7 years ago

I have been bringing my vehicles to Al-An's for almost 15 years. I love that in my early twenties, Alan would insist on showing me the parts he replaced so I could see what was wrong and why the part was replaced, as though I would know. His honesty and good work has been a complete comfort for a decade and a half. I drive over half an hour to bring my cars to Al-Ans.

Connie Beal

★★★★★

6 years ago

Al & An’s Auto is the only auto shop I want working on our cars. I have been a customer for several years. When I first went to Al & Ans, they helped me realize that the mechanic I was working with was not being honest about what was actually covered under warranty. They helped me save money and keep my car on the road. Most recently, they helped me deal with reoccurring caliper/brake issues with my Honda. When I thought there might be a costly repair, they communicated with the dealer and were able to reimburse the parts and cover labor - so I didn’t have to. They have helped me find good tires and in the past, they helped scout out a used car for me. Ultimately, I can’t express my gratitude to them enough. I hope you also experience the kind of trust, ease of access, customer service, and kindness they’ve shown me. You can be certain you and your family are in good hands with Al & Ans.

Peter Searle

★★★★★

6 years ago

Al and Ann are the exception to the general rule, that auto mechanics and auto repairmen are not trustworthy. Al is a five-star auto-mechanic who for more than a decade has never done anything less than his very best for us. I've never met anyone more reliable and courteous that Al and Ann! Thank you for being the very best!

Rachel Bishop

★★★★★

3 years ago

I've been taking my car to Al-An's for awhile now, and have always been taken care of promptly and respectfully. Their prices are reasonable and the mechanics are quick to communicate what they find before jumping right into repairs.

Elias Schoen

★★★★★

6 years ago

Superb service, Alan is super friendly. He always tries to help keep costs down. He will show you the parts that malfunctioned, which i like to see. He knows how to build customer loyalty. I drive 30 minutes for Al-An's service (and i would drive more)! They now servi ce the cars of my whole family.

Paul Link

★★★★★

7 years ago

I've been taking my (used and more than 10 years old) vehicles to Al for a decade and he always shoots straight with me. He's honest about his work and he finds a way to mitigate costs when he can and when it makes sense to. Always quick turnaround and good mechanic work.

jeffrey lebsack

★★★★★

4 years ago

We received excellent service at Al-An's Auto Service. We were visiting family in Burlington when we encountered brake problems. Alan worked us into the schedule and made the repairs within two hours. We were totally impressed with the results.