Aliso Viejo Auto Service

Peter Basile

★★★★★

2 years ago

THE BEST, Most Honest and Trustworthy Auto Service in All of California!! Shane Portnoff is the owner and general manager of this shop and he's the most honest and reliable mechanic I have ever had the pleasure of meeting. Just like Shane, his entire staff is also top notch and will always go that extra mile to make certain that your repairs will be done accurately and most efficiently, for a very fair and reasonable price. It's a true blessing that I found such an admirable crew of superb mechanics who can diagnose and fix any and all problems you may have with your vehicle. These professionals can also detect any issues that your car may have, Before they may turn into something more serious, which could damage your vehicle. That saved me a whole lot of money before a part gave out on my car. The mechanics here are quite dependable and take care of your vehicle, as if it was their own! You'll never have to worry about having to take your car back to have it serviced for the same issues again, since they have focused on quality parts and service for all the years that I have been their thankful customer. Their entire staff, from the high quality specialists like Shane and his very knowledgeable mechanic Ralph, to the front desk receptionist Austin, are all very personable, as well as being great at their jobs! Shane is also a wonderful family man who truly cares about his customers and their future safety, in all of the vehicles that he fixes and repairs. On a personal note, when I lived locally in Aliso Viejo, Shane would repeatedly give me a ride home if my car would take more than an hour to repair. When I moved to San Diego, it would take me about an hour and a half to drive to his shop...but it was always well worth it! His experience, honesty and dependability, as well as that of his staff, were worth far more than the time and long drive it took me to get there. I'm now only about a half hour away and being closer to Shane's Auto Service was actually one of my considerations in that move. You just can't go wrong with his very honorable reputation and completely respectable business!

Ian Howell (Ian)

★★★★★

4 months ago

I have never left disappointed when I bring my Honda here ! And they never judge me for my super messy car haha

K T

★★★★★

8 months ago

Austin working the front desk is a gem. Dealer quoted us an insane amount for a trunk part and he diligently found us a comparable option online that was much more reasonably priced. He ordered the part and was able to schedule the repair for later in the week despite a packed a schedule during the holiday week. Also helped us discover a nail in the tire, which got fixed before something disastrous happened.

Matt D

★★★★★

a year ago

I've been taking the family cars to AV Auto Service for over 20 years now, from the Corolla to the V8 Camaro, and everything inbetween, with good reason! Shane and his crew do great work at a fair price. I have never once had them recommend something that didn't need to be done, and more than once they have told me that some work I thought might be due was actually not needed! That is a sign that they value long term customer relationships and treat their customers with integrity. They will tell me if some service item should be done NOW, or if it can wait until next time, which I appreciate. Work is nearly always done when promised, except for rare occasions when a part is unavailable or something. If you are looking for an independent shop that is run by folks with integrity who care about their customers, this is the place. Just keep in mind that you're working with a small business, not a massive corporate service center. :)

Lars Lindroth

★★★★★

Edited a year ago

The owner Shane & his team have serviced several different kind of cars, belonging to our family, perfectly. Having been in the car business myself for over 30 years I'm extremely picky when it comes to choosing an automobile repair shop. The service writer Austin is a great communicator, humble and pleasant to say the least. Prices are very fair and the service is top-notch. The shop could not be more highly recommended by us.

Colin Voss

★★★★★

6 months ago

Dropped car off in the morning. By the afternoon, my transmission was repaired, brakes replaced, and car was ready. Austin, the service manager, and his techs are straight-forward and competent. Great work.

Gage Greenspan

★★★★★

2 months ago

I had an excellent experience! They were friendly, quick, and honest about my car issues instead of trying to upsell me or offer services I didn’t need.

A Rasi

★★★★★

3 months ago

Austin and the team were great. Diagnosed the issue with the car accurately and repaired it at a reasonable price. They fixed what other so called mechanics screwed up. Highly recommend.

John Salvador

★★★★★

4 months ago

Great repair shop, always thorough, keeping the best interest of the client in mind. Very easy to work with, quality workmanship, and fair charges. Highly recommend the team at Aliso Viejo Auto Service.

derek collins

★★★★★

4 months ago

Great place to get your vehicle worked on. The owner and staff are great to work with. They take their time to do it right the first time. With being honest and highly recommend them.

David Shor

★★★★★

4 months ago

Honest and good service! I brought in an old used car (2008 Mini) and they diagnosed my issue and took great care of it. Very affordable. Seems like very honest people thank goodness.

Jonathan Abramson

★★★★★

3 months ago

Austin and his team at AV Auto Center are true professionals. I brought in my VW Atlas due to an overheating issue caused by a faulty coolant valve, and they handled the repair quickly and efficiently. Austin kept me updated throughout the process, and the service was excellent. I highly recommend AV Auto Center for any of your automotive needs

J

★★★★★

6 months ago

I absolutely love this shop! I’ve been here a few times and every visit has been excellent. The staff are always so kind, professional, and quick—I never feel like I’m being upsold or taken advantage of. As a woman, it’s hard to find a car shop that feels this comfortable and trustworthy, but I always feel at ease here. I HIGHLY recommend them and will definitely be sending my friends and family their way! Thank you for taking great care of my car! You guys are amazing! 🤩

lea bitton

★★★★★

4 months ago

I came here for a second opinion after another shop told me I needed to replace my brake pads immediately for safety reasons. I couldn’t afford to spend that kind of money right now, so I wanted to make sure it was really necessary. From the moment I walked in, I got good vibes - Austin was friendly and welcoming. After checking my car, they told me the truth: my brake pads still had several thousand miles left and didn’t need to be replaced yet. They didn’t charge me anything for the consultation and were completely honest. It’s so refreshing to find an honest auto shop that doesn’t try to take advantage of people. Highly recommend this place. Great service and even better people!

brett bring

★★★★★

5 months ago

This place is top notch, honest and professional. Austin at the front desk was polite, professional and informative. I went in for brakes and after further inspection didn’t need, just replace fluid. Also gave me a full print out of items that need or will need attention No pressure to sell or get it done, just great information. This is my new auto service place And all my friends and family will hear about it. Thanks again Austin and the whole staff.

Tina C

★★★★★

5 months ago

I brought my car in for an oil change and tire rotation. I decided to wait in the lobby until my car was ready. I'm glad I did, because I was able to talk to Austin, the service manager. Not only did he keep me company during the wait, but he made me feel like I was having my car serviced by a friend. Seldom do I encounter this level of customer service. Because of Austin, I will never bring my car anywhere else. Thank you, Austin. You are an amazing young man and I appreciate the positive experience you provided. Lastly, the servicemen did a fantastic job and were respectful and personable. I appreciate all of you.

Jenny Beresford

★★★★★

4 months ago

⭐️ 10 Stars if I could! Let me tell you why. 1) All of the interactions I had with Austin and Shane were amazing. They answered the phone every time I called…and I called a lot, haha. 2) They knew what they were talking about and found my very complicated and weird issue for my Toyota Prius Hybrid. They charged me less than quoted. 3) Drop off and pick up after hours was seamless. 4) The quality work and affordable work with ease of pay was really stellar and unexpected. It was clear to me that these guys run a well-organized and clean shop. They were fast, listened to my concerns, and I felt they genuinely cared about sending me off with a resolution and safe vehicle. I feel such relief knowing I have a new reliable mechanic!!