All American Chrysler Dodge Jeep Ram of Odessa Parts Center

David Notario Brox

★☆☆☆☆

a year ago

Ridiculous amount of time for them to diagnosed and repair my car. Of course, no loaners available. After all, not completely satisfied because the auto start/stop is not functioning. Specially concerning they said they did not drive the car more than 10 miles, and since I left the car a month ago I could see on the Jeep app it was almost 50 miles.

Lee Escobar

★★★★★

2 years ago

Jaime was amazing in the service department. My truck was there for a long time due to no parts being avialable. Jaime made sure I was taken care and was very friendly .

AnaDenia Guerrero

★☆☆☆☆

3 years ago

I do not recommend this place, I could say that it is the worst agency for car sales and services. I left my car for 10 days to have it fixed and when I went to pick it up they told me that it was already fixed and they had not done anything to it, they just changed a filter that was not the problem at all, with which they showed me that they do not have professional technicians to fix the cars. To get my car back I had to wait almost half an hour because of how slow they work.

MARY Carbajal

★★★★★

2 years ago

I dropped my Jeep off for service and everything was handled easily. They serviced my vehicle in a speedy manner. Stress free!! Thank you!!

jake ortiz

★★★★★

Edited 2 years ago

Amazing Job on the detail on my ram they did the full inside and out and I work in the oil field with my nasty boots all inside everyday and they made it look how it first was brand new really took good care of me and the truck and got my vehicle out in no time

Ruben Rodriguez

★☆☆☆☆

4 years ago

Checked in at 3:40pm to get a flat fixed. They took their readings, etc. and sent me to waiting room. At 4:37pm, the young lady says their machine broke and they can't fix it. I asked when I should bring it back, she says "I don't know", and gave me my key. I looked at the tire, it was marked, unmounted but still on the rim, and that's it. A dealership with only ONE tire machine? Highly unlikely. They could say least refer me to their other shops. Maybe it had something to do with a previous review of their "express" oil change service that took nearly 2 hours? Dunno.

Shari Slape

★★★★★

2 years ago

Charlie got me to come in. Smokey and Isaac took good care of me. I choose a Jeep that would not pull the trailer, so they had to do it all over again with a different Jeep, they just made it happen very easily. Thank you to all

Brenda Dominguez

★★★★★

2 years ago

The All-America Dodge Service Department in Odessa, TX, was GREAT! They went upon and beyond expectations! I was very pleased with their services, and professionalism! Thank you, for taking care of my needs! Samantha, you ROCK!

Eddie Rodriguez

★★★☆☆

2 years ago

The guys up front in service were good at the time but the guys that work on them don't care cause I had oil all over my floor mat and on the carpet they cleaned the floor mat but carpet has oil still I called them a week ago and left a message no call back

Charlie Bailey

★★★★★

2 years ago

Walker Hook and the whole process blew my expectations out of the water!!! He was professional, knowledgeable, efficient, and got me in-and-out. I will absolutely be returning for all of my 2023 Jeep Gladiators needs.

Heather Escobedo

★★★★★

2 years ago

I took my daughter's car in for an oil change. Mr. Lemons came right out and was very nice and helpful. My car was ready even quicker than he had quoted. Great service as usual!

Miguel Pedregon

★★★★★

2 years ago

I give this place a 5 star review due to the excellent customer service that Myra provided. She had my car in and out the same day. I highly recommend working with Myra for all your needs!

Sergio Baltazar

★☆☆☆☆

2 years ago

I waited 4 hours for my car after an oil change that took only an hour due to staff forgetting I was there waiting. The only reason I got my car was because I was able to find the employee that took my car and asked. It was parked up front behind other cars with oil change completed hours ago. The service was horrible and I do not recommend getting your car serviced here.

Norma Eskew

★☆☆☆☆

a year ago

I had my vehicle in shop for 2 wks. I called a few times to check on it, and finally was told it was ready. After I paid, they drove it around and hopped out. The driver grab bar was hanging, (which was NOT that way when I dropped it off), and when asked what happened, he said "I just drive it to you". (The original problem to fix was under the engine). I get the rep and he says "it was loose the 1st day", yet I was not informed. Subsequent phone contact, and not a mention. He tells me, " your truck is old, 2008, and we can not get parts to fix it", intending to just leave it hanging broken. Says, "look, the clip is broken". I informed him it WAS NOT like that when I dropped it off. So he 'rigged' it enough to not fall in my face, yet was still broken. NO mention to me in any of the previous contacts, or even when I paid that it was broken. Not even listed on the receipt of any problem. Just, oh well, see ya...I am VERY DISSATISFIED with this service, and have let several friends know. Had to go to work, so did not get to check the original problem fix status.

Oneita Poor

★★☆☆☆

Edited a year ago

Update: It’s been a few months ago, but I wasn’t impressed with the service. They aren’t consistent with the customer service. I went for an oil change and asked the person checking me in to please make sure they fill up my fluids and check my tires and air pressure in them cause I was going on a trip. Well needless to say, they didn’t do anything except the oil change, it took 3 1/2 hours and I didn’t receive my receipt due to system being down. You’d think when a customer asks that they do something (that should be done every time) that they’d really make sure. I know they didn’t cause I’d checked the tire pressure on my car. When you call to voice your concern,the manager just says that it should be done but unfortunately it isn’t every time. They do 60-70 a day, so they can’t check everything every time. I had also showed interest in looking at trading in my car, they will tell you what you “want to hear” and not follow through. The service department has gotten better than when I first got my car and took it in for an oil change. I went in early on a Wednesday and they took my information down and got me in and out within an hour. Walker Hook was very nice and helpful.

Messi

★☆☆☆☆

a year ago

Be careful with this shop, I took my jeep for an oil change and tire rotation and they never rotated the tires. I went again and they left the lug nuts loose. I think they got angry for going to complain to them and it even got worse for me. I don’t recommend this place.😡😡😡 If a tire came off it could be very dangerous , even killing me

Robert Wallace

★★★★★

5 months ago

My 5 year old accidentally left a 2 star review of this place while playing on my phone. I bought my truck from them and they have done all the service work on it they have been nothing be great for me. I will buy from them again