Alpha Auto Center Inc

Jesse Nathan

★☆☆☆☆

2 years ago

Don’t buy here, learned the hard way. The other two cars I wanted to see were completely dead, not even a jump pack could start them. That isn’t even talking about the car I ended up buying. To top it off, they don’t even understand their own forms or the state laws. Very deceptive.

Allison Smith

★★★★★

3 years ago

My Jeep Wrangler's speedometer was off because the previous owner had larger tires and didn't reset it, so I went down to Alpha Auto Center because I've read nothing but great things about their work. They went out right away and reset my speedometer for me. They were very kind and professional, and I will definitely return if I ever need any work done on my Jeep.

Colin Plummer

★★★★★

3 years ago

I just had them check out some problems on my Passat and the entire interaction was great. The cost was a lot less than I thought it would be. I interacted with about 4 people and everyone was extremely nice. This is the place I go it my car isaues.

ross edwin

★★★★★

7 years ago

So, the lower ball joints on my car were going bad and actually one of the wheels fell off. I Took it to alpha auto and they fixed it in one day for a very reasonable price. Even though the place looks alittle small, they do high quality and timely work. They also do exhaust work! This place is now my trusted mechanic in Worcester and I highly recommend them to anyone that needs their car fixed.

Sam Nakhlestani

★★★★★

2 years ago

I bought five cars from them in the past 10 years. Whether it was for my personal use or for my work needs, I had great luck. The owner has always been helpful and attentive.

Mati Milstein

★★★★★

4 years ago

We recently purchased a car from Alpha, and had an outstanding experience. Almir, the owner, was kind, professional, reliable, and extremely trustworthy. He and his wife provided excellent service for us, going way above and beyond what I would ever have expected from a car dealership. We moved from out of state and live some distance from Worcester, so our logistics were particularly complicated - and they were extremely helpful and accommodating when it came to dealing with all the questions and complications that came up during the purchase. The car we purchased was 10 years old but was in great shape and in excellent mechanical condition, with upgrades and new replacement parts installed by Al and his team. I highly recommend Alpha Auto Center and I would buy another car from them with no hesitations at all. Thanks!

Dan

★★★★★

3 years ago

I’ve been using Alpha Auto for at least 15 years with great success. They are highly skilled and competent, having worked on my high tech BMW’s to my older trucks. Always reliable, very fair pricing and fast service. They even sell great used cars that are fully inspected thoroughly before sold. And! If ever something goes wrong with a repair, they stand behind their work and make things right. I do not recommend businesses often because I have high standards. I highly recommend Alpha Auto and have sent dozens of family/friends to them over the years.

Victoria Nguyen

★★★★★

a year ago

They always go above and beyond here! The mechanics also explain everything well and even sends videos and texts as they’re diagnosing the car so I understand. Will always try to recommend them!

Alanna Private

★★★★★

11 months ago

The dealership was very quick to respond and set up an appointment. They had quality cars with great prices for different budgets. I bought my car right away.

Ediones Gomes Sampaio

★☆☆☆☆

6 years ago

Bad experience, I took my car to solve the problem of the ignition light on and the oil change. my car stayed with them for two days and the ignition light problem was not solved the light was reset by the computer and it caused me a bad feeling with annual inspection shop. they changed the air filter and the lid of my fuel tank without my permission and without informing me the budget before service. By phone I was informed that I should pay an x ​​value for a sensor change and when I arrived at the place to get the car I was informed again that only one sensor was changed and when I requested the old sensor that was changed the owner of the The workshop said it would pick up but a few minutes later she told me that the mechanic just cleaned and used the same sensor. They reset my computer twice to try to pass the inspection, once I walked 100 miles before going to the inspection and the light went on, they reset again and I was discredited by the inspection operator for trying to fool the inspection. I requested my money back upon having my old parts back which I did not authorize to exchange. after this change my car is having problems in the pipe that fills the fuel tank, when I am going to fill the gas keeps returning in the mouth where the fueling is made, there seems to be something inside the pipe that takes gasoline in the tank that is preventing the gasoline for ironing. When they changed the lid of my tank, they will break the loop holding the lid so that it does not fall and now it is loose, probably some piece has fallen into the supply hole.

C wad

★☆☆☆☆

Edited 7 months ago

Drop these guys like third period french. Brought in my vehicle few weeks ago because it was jerky when braking (thinking rotors and brakes). They never get it on the lift to look at the grinding noise I mentioned coming from the middle/front. Give it back, bring back a few days later only to be told, oh yeah, my drive shaft was shot. Get a new one, then get told, oh yeah, my transfer case is going but it has another 6 months to a year left on it. Bring it to a different mechanic, who was glad I brought it in - I am told I may have damaged my transmission. Oh then icing on the cake - when doing my rotors They damaged my brake booster and said it was like that (fun fact, I had it replaced a year ago by my family mechanic whom we've been going to for over 30 years and was secured former engineer for Ford) and have never had an issue until after this place did my rotors. This place is a joke, and would avoid it like the plague. They just want you to keep coming back doing piecemeal hoping your stuff doesn't have a catastrophic failure. If I could give negative stars, I wouldn't, I would build a time machine, go back in time, and prevent this place from existing. Addendum - you never once got it on the lift to look at the issue I had mentioned of the noise coming from the middle underneath me, you only mentioned that it sounds like the front left axle and you would only know once you got it on the lift to take a look at it (something I requested to begin with)– it was in fact not the axle at all, but rather the transfer case that caused all the downstream issues. This apathy does make sense, as asking around with whispers on the wind/word on the street is that you are looking to get out of the automotive business, and have been looking to sell for the past year. It also does not address the fact, that getting ahold of you is impossible – phone call nor text message you simply do not respond at all, be it diagnosis, work that needs to be done, or even if you ordered the parts for the work to be done – even after I messaged to cancel ordering the transfer case you have yet to respond at all, the only time is after I posted publicly addressing your subpar performance. Get it together. Addendum 2: turns out it was neither the brake booster nor air in the lines. Despite changing out the rotors and brake pads in the rear, they left the old rusted out calipers on without touching them (one was fused, and the other almost fused, see attached picture). Avoid.

Steve Long

★★★★★

a month ago

Achin’s garage has always been great to deal with super friendly and fair priced family business!

Michela Fazzani

★★★★★

3 months ago

They do a great job and provide high-quality service. The team is professional, reliable, and easy to work with. I highly recommend them!

Yassir Chaudhry

★★★★★

2 months ago

My first time at this shop to get a repair done on an Audi A6. Great customer service and communication. Thank you. Almir.

Kauan Barboza

★★★★★

3 months ago

Best shop i’ve been to in worcester. Treated me with respect and explained everything in detail so I knew what was going on. Very Transparent and Trustworthy.

Kevin Green

★★★★★

5 months ago

Went there for some oil changes and other services for our transportation vans. I was informed and given up to date info on everything. Also the service was quick and smooth. The owner is a great guy and wicked professional. I definitely recommend this place.

Will Goss

★☆☆☆☆

3 months ago

If you notice, the positive reviews seem to be by the people who own the dealership rating themselves with multiple accounts. I purchased a vehicle from here literally one month ago from Alanna and the very first night I had it, I discovered 4 MASSIVE batteries in the trunk, and Alanna basically said "oh thanks for bringing it to my attention have the inspection guy take it out" Then on that same day- I discovered the window regulator was broken, and the window started rolling down on me in 20 degree weather. They concealed it by putting the dealership window stickers on the window that was broken. THEN, no more than a few days later, my cooling system was leaking and I was running low on coolant, which they did claim to fix for me for free, but THEN another week later my alternator failed costing $900 after leaving me stranded, and then at the same time 4x4 and ABS went out. Finally, last night on Christmas Eve my cooling system had a total failure and now the car is completely immobilized. I will not only tell everybody that I know not to come here, I will also be informing the people I conversate with on a daily basis (as I have a line of work where I deal with the public on a daily basis, and I'm very local) I have been in worcester for 6 years and know quite a few people so I will share my story truthfully. PLEASE use caution when dealing with this place. They give off an air of legitimacy, warmth and professionalism the minute you walk in, but use caution! I don't know if this was their intention or not, perhaps they weren't aware of some of the issues. I cannot read minds, but be very careful and consider avoiding altogether. There is a manipulative and deceptive vibe I personally pick up on. I do not want anybody to fall victim to this type of situation. To be fair, Alanna did pay for the inspection which was $35 and my car was delivered for free and the car came with fresh oil (or at least that's what is claimed) so there is that. A side note, the mechanic that is affiliated with this dealership called alpha auto who I had give me an estimate to pull my bad window back up after it fell down called me and said that "I have to disassemble the door, it is 1 hour of labor, the car will be ready in about 45 minutes" He never touched it after that phone call. The vehicle remained in the same place where it was parked outside the shop from the moment of that phone call until the moment I picked it up. So the window was already pulled back up during this phone call, and he charged me 120 bucks. I don't think he realized that I work across the street and I have a visual on the car the whole time. Kind of sketchy right?