Antelope Valley Volkswagen Service Center

Tim Richardson

★★★★★

5 months ago

Service was fast and efficient. Great team and prices are very reasonable. They service other makes. Linda our advisor was fantastic! Highly recommend!

Jessica Paz

★★★★★

5 months ago

I always receive great service from VW service department. I am on my second VW purchase from this dealer and I will keep coming back. The service is great! They always answer my questions and get the job done quickly.

Jose Altamirano

★★★★★

5 months ago

Tara did a great job and was concerned about my situation with my brakes noise , Thank You to Tara and Kaitlyn for great service I recommend Antelope valley to come and give the service to your vehicle.

Matthew & Marissa Carrillo Castellanos Abrego

★★★★★

5 months ago

Tera is amazing !!! She’s always helpful with us and explains everything to us in detail that we need to get done. She goes above and beyond which is why we do our services at the AV Volkswagon

Y F

★★★☆☆

6 months ago

I’ve been coming here for years! Always great service. Although this time it was disappointing. Usually, when I take my car to get service, the mechanic inspects the car and the service rep will call or text me if there’s any other issues with the car and would ask if I wanted the service. This time I need brakes and filters replaced and didn’t receive a call or text. I was actually sitting in the waiting room waiting for my car. An hour later, I see the mechanic walking the my keys to the cashier so I was assuming my car was ready! I was sitting there for another half hour. I had to go ask the cashier but she stated she didn’t have the paperwork only the keys. So I went to the service desk and paper work was sitting there while the girls were eating and talking. I didn’t appreciate that as I wasted my time waiting for my car. And when I got paperwork, I read that my car needed some service, but I was never asked if I need if I wanted it done

Sareeta Colton

★☆☆☆☆

5 months ago

Hey you guys should really screen who you hire ? I shouldn't walk in to an establishment and ask a question to get information and the woman was totally rude !! Like my sis came in to ask a question and she immediately gets to "idk who told you to come here " like what sweetie are you cool !!! . You shouldn't come to work to an establishment where you are required to answer questions for people and act unprofessional with them and give them attitude!! Like real snotty too like she had a bad day like how is that a way to be treated as a customer coming in to get help ask questions etc. like this is so unprofessional non customer service friendly and she acted like a someone from Compton or chicago (the bad part because there are good parts of Chicago) it was around 11:20am and it was an Caucasian lady just ridiculous. Of course I'm writing a review about this because this happens all the time and nobody does anything about it like we come into these establishments humble nice respectful to ask questions or get info and this is the treatment given back unacceptable we want justice or to speak to a supervised person to about this matter at hand because It's just sad

Janell Zahnow

★★★★★

4 months ago

I went to this dealership after a terrible experience at one in another town and was so impressed. The staff were pleasant, helpful, informative, and genuine. I wont go anywhere else, they kept me informed in real time and truly cared about finding the issue while saving money where it wasnt needed. Highly recommend Antelope Valley Volkswagen for all servicing needs.

Frank “Frank8185” Torres

★★★★★

6 months ago

I recently had my vehicle serviced at Antelope Valley Volkswagen for a tire rotation, oil change, and cabin air filter replacement, and I couldn’t be more pleased with the experience. The service was completed quickly and efficiently, and my car runs great. I especially want to highlight the outstanding customer service provided by Katlin. She was friendly, professional, and kept me informed throughout the process, making the entire visit stress-free and enjoyable. I highly recommend Antelope Valley Volkswagen for anyone looking for excellent service and a team that truly cares about their customers.

Brandy Martin

★★★★★

5 months ago

Great exceptional service! Got my new car they really did a lot for me ! Jim was great he helped me he went above and beyond ! Everyone was great Katylin answers all our questions got us the help we needed she was great! So greatful for such wonderful people ! Glad to be part of the Volkswagen family ❤️

Walter Guevara

★★★★★

5 months ago

Had a great experience with purchasing my first VW! It was such an easy and quick process. I fell in love with the car from the test drive and the perks that come with being a VW owner. I am glad I made a switch and so far I am enjoying getting to know my new car. I am definitely satisfied with the communication I received from Edwin, and team at the dealership. I can definitely refer several people based on the customer service.

Theresa Romero

★★★★★

5 months ago

We haven’t had the best experiences with dealerships in the Antelope Valley (especially places like AV Chevy and Cadillac) to the point where we actually started going all the way to L.A. to buy our cars. But we decided to give Antelope Valley VW a chance, and I’m so glad we did. From start to finish, the experience was outstanding. I found a car online with specific features and interior that were really hard to come by. Jose, our salesman, went above and beyond (I cannot highlight enough how great he was). He actually located the exact car within the hour and had it delivered to the dealership by the end of the day. The manager and the rest of the staff were just as incredible: friendly, responsive, and genuinely committed to helping us. If you’re in the Antelope Valley and looking for a car, do yourself a favor and go to Antelope Valley VW. They’re a true gem in an auto mall where, frankly, most other dealerships have been disappointing. Jose and the entire team deserve all the credit they’ve completely changed how we feel about buying locally.

Charlandra Jordan

★★★★★

4 months ago

Got My Oil Change and all that comes with that yesterday at Volkswagen-Palmdale, and True to Their Form They took Great Care of Me; Always a pleasure to see Tarra and Kaitlyn, (2) Awesome Women that handles business; Of Course give Props to the Magic Men that are behind the servicing, greatly Appreciate their work and the new feature they have now where they send you video on exactly what’s been checked, the condition it’s in, and if any repairs are needed, it’s pretty cool and comforting; Thank You Volkswagen Service Team for everything and for always making my day…😊

Haley Rae

★★★★★

4 months ago

Lovely experience! Tara is beyond knowledgeable and works her tail off! She had me in and out in a breeze! Love to see a gal that hustles! She has the most amazing energy … and oh I LOVE MY CAR!! Thank you!!

kennysrl1

★★★★★

4 months ago

So over and above. Tara is a magical and very uplifting person. The dealership service is so thorough and professional, and the oil change is so adorably priced. Upscale coffee and waiting lounge better than any café around.

Lizeth Ortega

★★★★★

5 months ago

Kaitlyn Rentería The most understanding the most warm person I have ever dealt with in a dealership. She understood my concern. She understood my frustration. She treated me with dignity and respect. Kept me updated every time there was news. I just didn’t feel like another number in the service department. I felt like a human being being treated with respect. Thank you so much for your warmth and hospitality. Keep up the good work. Also, the person that greeted me in the morning, didn’t get her name. She was awesome. She cashed me out. Didn’t have to wait until the meeting was over to get my vehicle.

Tiffany H

★★★★★

4 months ago

I had an awesome experience at AV Volkswagen. Everything was easy and quick. We buy cars often and this was one of the simplest purchases. Jose and Albert were the best Sales/Finance team. Very straight forward, no haggles.Albert gave us fair value for our trade. I would definitely recommend this auto dealership and give them our business again.

Tiffany Cubias

★★★★★

6 months ago

I had such a great experience! From the moment I walked in, I was greeted with a warm smile and genuine kindness. They were not only friendly but also went out of their way to be helpful, answering my questions with patience and making sure I had everything I needed. It really makes a difference when someone takes the time to treat you with respect and care. Their positive attitude made the whole interaction enjoyable. I left feeling appreciated and valued. Excellent customer service!