Arden Village Service

Lauren Young

★★☆☆☆

4 months ago

I’m pretty disappointed in how I was just spoken to over the phone to see if someone could diagnose and repair or replace my radio. They came highly recommend but the customer service in my initial call to set up an appointment was incredibly rude and a 1 star. I understand they cannot repair the radio, but when clarifying with them what they could do, she tells me “I already told you what the technician could do”. This was after she initially told me they couldn’t do anything with my radio but they in fact (after she decided to gather clarification from a technician) could replace it after a diagnosis. The only reason I didn’t give a one star is I’m sure their car service is great, but after that initial phone call I don’t care to move my business to their shop.

Sarah Franklin

★★★★☆

3 months ago

The team did a great job on my car. I am a little concerned as one of the techs accidentally took my car keys home with him. I feel that is a safety issue. What if someone else got ahold of the keys or they fell out somewhere?

Betsy O

★★★★★

6 months ago

I am SO grateful to have such a trustworthy and friendly auto repair establishment in my neighborhood. From big repairs to the small things, they have provided wonderful customer service at a fair price time and time again. In today's world this is becoming rare. Thank you Arden Village! You are all very much appreciated.

Cherakee Serrano

★★★★★

3 months ago

Welcoming and very nice staff that takes their time to listen to you when you are having car trouble.They fixed 2 of my cars. I love this place and always will return.

Andre Broome

★★★★★

6 months ago

Have been here more than a handful of times since returning to the area. The staff are friendly and very honest about the quotes. It's very apparent they care about you and you're time and I can appreciate that. My go to spot for any car maintenance I need done.

A W

★★★★★

7 months ago

I brought my car in for an AC issue after doing tons of research and comparing shops, and I’m so glad I chose Arden Village Service. James was super patient, explained the test results clearly, and the whole team was completely honest. They found my car was 17 oz low on Freon, recharged it, and added leak dye — no leaks found. They even told me to come back for a free check if it stops cooling. Fair price, no rip-offs, and now my AC is ice cold again. Thank you to James for his clear communication. Now I believe all their five-star reviews are real stories.

Kirsten Iba Onsted

★★★★★

2 years ago

Went to fill up the tank and asked if they would check my oil as I was about to go on a long road trip. James not only checked and then topped off the oil, but checked all the fluids and tires giving me a green light and peace of mind for my trip. The guys here are kind, courteous and know what they are doing. So glad to live near such a great establishment.

Saray Shetley

★★★★★

5 months ago

Called and got my car in the same day. They ordered the part and fixed it and my car is running so much better now! Will be coming back to them for car problems now

Lea Robyn

★★★★★

6 months ago

Love this service center. They are honestly the most amazing people. Appointment is nessary. As they are always busy. Been coming here for like 3 or more years. I give them 5 stars 🙌👍

Camile Dorsey

★★★★★

11 months ago

Hands down, one of the best auto shops in the area. Called them due to me being concerned about a noise my car was making. They were very understanding and assisted me with scheduling a day to stop by before I go to work so they could have a test drive with me to determine the cause of noise for free. After popping my hood, I was informed that my radiator was cracked and leaking coolant. Despite them being very busy, they were kind enough to squeeze me in and replace my radiator THE SAME DAY. These men are very honest and are willing to work with you, if you work with them. I will definitely be coming back!!!

Jocelyne Valdez

★★★★★

8 months ago

I got my car seen and fixed same day on a Saturday! Adam is amazing. Everyone here is so nice and the customer service is phenomenal. Will always recommend to anyone and won’t go anywhere else!

Hoang Pham

★★★★★

4 years ago

First time here at Arden Village Service to get my axle replaced and I had nothing but a great experience. My WRX STI was heavily modified, so they're definitely mod-friendly. Even if your car is lowered, they got you covered as long as it can clear their lift! Their pricing is great and they even install customer supplied parts. Great team and great service with high quality work. THANKS ADAM!

Diana Wittenbrock

★★★★★

9 months ago

After two other shops failed to diagnose my misfiring car (that would suddenly drop RPM's while driving, at stop lights, etc), I decided to give Arden Village Service a try. They were unable to diagnose the problem in the shop because it didn't show up on the computer, but they took it out on the road and felt the problem for themselves. It turns out only 3 of my 4 cylinders were firing consistently! Not only did they diagnose the problem, but for just $100 more, they actually fixed it the same day. It's hard to find a car repair shop where you don't feel you are being gouged or tricked. I'm delighted by my experience today and will be back.

Johanna

★★★★★

a year ago

For over ten years I’ve received excellent customer service at Arden Village. This time around some of my dashboard lights were turned on and I took the car to get checked. It was something simple and they fixed it and charged me less because they spent less time. Really appreciate the honesty and good business practices. Fully recommend it.

Mikaela Williams

★★★★★

a year ago

Fell into a bit of a pickle with my car, having to order a super specific part that took a month+ to get. Ted was the one who worked with me on my car (though I talked with other staff and they were helpful, too!), but he kept me updated every step of the way and made sure I was taken care of. Fair prices all around, as well. There’s no other place I’d rather have my car stranded for an entire month and have to suffer through ordering backordered parts <3 Thank you again, guys!

Kristen M

★★★★★

a year ago

I had an issue with my car today (gravel protector came loose!) and of course it happened right before 5pm on a Friday. I was able to drive it home, but wasn’t able to fix it and my husband wasn’t able to either. I had already contacted the dealership but they wouldn’t be able to get me in until next week, and the other collision places I knew of don’t operate on weekends and were already closed. I googled to find someone open on the weekend so I could drive my car (I didn’t want to drive it in the state it was in for fear it would cause something worse to happen—and I wasn’t exactly sure how/why it happened) and Arden Village popped up. I called expecting to leave a voicemail since they were closed per their hours, but surprisingly a very nice person answered. When I explained what was going on, she said if I could bring it there then, they could take a look and possibly get it taken care of so it would be safe to drive. I was impressed and incredibly grateful. I got there quickly and the mechanic there saw that it wasn’t bolted down (the dealership is going to get an earful from me), and managed to get it secured in no time at all. They are fantastic and what an incredible business to have in our neighborhood! I knew of this place but didn’t realize they did repairs and whatnot, and I’m just so happy and impressed with them. They were so nice, friendly, and helpful and definitely have my business from here on out. Thank you so much!

Marlene Squires

★★★★★

3 months ago

Highly recommended, skilled mechanics you can truly truly trust with all types of services for your automobiles.