Artisan Collision

Daria Obering

★★★★★

a year ago

I’m so grateful to the mechanics at this shop! I have a Mazda 3 2012 and it started making whistling noise when I was driving so I brought it here and they found that my motor mounts need to be replaced, they got the parts and fixed everything the same day and they let me know about the whole process upfront. This is now my only go to car repair place, thank you so so much!

Mary Ibarra

★☆☆☆☆

a year ago

It's unfortunate I have to leave a review with one star but after multiple attempts in person and via messages for them to make this situation right they haven't lifted a finger. I found Artisan Collision on Yelp after my vehicle was hit and needed body repair. They had great reviews so I felt pretty confident they would get the job done right. I took the vehicle in for assessment and spoke to the owner (I believe his name was Micheal) letting him know that if we chose his body shop to do the work I would need a specific timeline. He assured me the timeline we needed was no problem. He told me the deductible would be $800 and I can pay once the vehicle was ready for pickup. Once the day came to pickup the vehicle i went ahead and inspected the work that was done. After taking a few minutes to look the SUV over we noticed multiple areas with "Orange Peel" like imperfections, a few of Dull Spots that stood out and some paint dripping on the rear bumper. The most obvious issue though was one of my Fender Flairs was missing. I brought all issues up to the owner as we were inspecting it together and he assured me everything would be corrected if I could bring it back, especially the Fender Flair, he said he was waiting on the part to come in and once it was painted the installation would be very easy. He said he would address the other issues at the same time and make it right like it should be. I agreed and drove my vehicle home expecting to hear from the owner once the Fender Flair was in and painted ready to go. I waited and didn't hear back for almost a week when he said it would only take a couple of days since the part he was waiting for was on its way. I decided to finally call and figured maybe they forgot. I was wrong, when I called back check the status he decided to tell me he needed me to pay the $800 deductible in order for him to pay for the Fender Flair, he said it was because of a "Bank Issue" and he was short on funds. Very unprofessional. Mind you he had already billed my insurance for parts and the repair, Geico confirmed Micheal had already cashed the check. We agreed the deductible would be paid upon the job being "Complete". I was baffled by this news and texted him trying to make sense of the situation and he basically ignored my text. I decided to walk in 4 different times to try and talk to him and see if he was going to finish the work but all of a sudden he wasn't to be found. It took me a while to finally write this review but the last time I walked in this past Monday and he was nowhere to be found once again and I figured this was my last option. This is always the last resort but when a business doesn't respect the clients time, money or trust then it's what had to happen. We will also be filling a complaint with the Better Business Bureau for Automotive Repair and Small Claims court as well. Please beware before doing business with Artisan Collision. You don't want to be in my situation with an incomplete service that was already billed and paid for by the insurance. Very bad business we experienced unfortunately.

Leonardo Giron

★★★★★

3 years ago

Good customer service, Michael would work with you and try to give you the best price. The shop replace my front bumper and side fender, so far so good. They took exactly 2 weeks to do the job which is not too bad. If I could do a 4.5 review I would because I was told I was going to get a courtesy car from the shop on the second week the car was at the shop but that never happened. Besides that it was good work

May Palay

★★★★★

6 years ago

I got into a car accident the day after Christmas and just recently took my Subaru in to get fixed. This is the first I EVER took one of my vehicles in to get body work done. I have to say I really liked this place. Tony, the manager, was very helpful and kept me informed on the progress of my car. Even sent me a photo in the middle of the process. They treated me very well, had great customer service, and fast. They did everything they could to get me my car back as fast as possible. Thanks guys! I'll be bringing my husband's truck in on the future.

Abel Daniel Lopez

★★★★★

3 years ago

I needed the front bumper reattached after a minor fender bender. I arrived at Artisan Collision Center to ask for an estimate. They immediately assisted me and took my vehicle in on the spot. They made the repairs while I waited. The work was great and their prices fair. Their customer service was top notch. I recommend Artisan Collision Center.

Jefferson Santiago

★★★★★

Edited 2 years ago

This place do awesome work and are very accommodating. Most highly recommended!

Tasia Gutterud

★★★★★

8 years ago

I have to say that being in a collision/accident is always stressful {trust me... I’ve had a couple} the staff and crew at Artisan Collision went above and beyond any customer service I’ve ever experienced. My rear bumper had been hit a couple of times in my work parking lot {we have the smallest/squished parking lot!} well I took it to Artisan and instantly was greeted with a smile and information that I really needed. They took me in right away, explained the entire repair process and helped me with my paperwork. Shellie the Office Manager helped me thru the entire process. The painter and body guy explained exactly what was needed and instantly I felt at ease. Not only did they handle everything for me, when I picked up my vehicle {mind you, it was done on time and on the day they said it would be done} it was perfect. The damage was repaired, you couldn’t tell I was in an accident and they even went above and beyond and fixed a few dings and dents that weren’t even part of the accident. My bumper matches perfect! My car looks brand new. I’m so happy. I can’t wait to refer everyone to this place. I’ll definitely be back if I ever need them {hopefully I won’t have anymore mishaps} however, this place rocks and I work at a car dealership so I would know. Signed ~ the happiest car owner in the world!

adrian bale

★★★★★

a year ago

Dee at artisan collision was amazing. She took care of me and my car without a hassle. Would’ve definitely recommend! Thank you Dee!

Julio Ruiz

★★★★★

8 years ago

First off I want to start with a big Thank You to the entire bodyshop they did an Amazing job on my truck!! They were able to make it look like nothing ever happened to it. Me being bummed out about the accident at first thinking it was never going to look the same as when I first got it from the dealer, but now it's a new story. I was impressed with the great customer service they have and the workers they're are beyond experienced bodymen. Especially the painter he was able to blend in the new paint just how the stock one from the dealer can out, what can I say beyond impressed!! Highly recommend.

Keith Telle

★★★★★

5 years ago

I brought my car in to get the windshield replaced. They did that but also did other work that transformed my tired old car into a bright, shinny, smart looking car. They went overboard in doing extra touches that are deeply appreciated. I'll go back again and recommend them to anyone who needs body work.

B Lou

★★★★★

4 years ago

Hello World, My name is Luis, I brought in my 2020 wrx today for an installation on a spoiler. I also got it color matched here as well. There were a few complications that came up along the way, but the manager and the workers were pleased to help me. The work itself came out good and I loved the end result. I believe this would be a good place to bring your car in.

Kyra Edwards

★★★★★

a year ago

Dee has great customer service! Loved the body work done to my hood and surprisingly the paint color matches the entire car! Satisfied with the work done here 👌🏽

Sonya Heard

★★★★★

6 years ago

Had a very positive experience having my car repaired with this company. the team was very professional and they were fast to get the repair done. I would definitely recommend them to any of my friends or family.

Brandon Thornton

★☆☆☆☆

8 years ago

Visited here 2 separated occassions the first experience being very professional and pleasing so misfortunately having to visit a second time I honestly felt I was quoted higher than what I expected due to replacing whole panels rather than repair. I was told it was the cheaper route to go because of labor hours involved and work will be professional which I didn't mind paying top dollar for. So in a nutshell I had to remind them to put an emblem on which they lost, I had come back again because my door was whistling which they fixed after taking there sweet time to accommodate me roughly about 5 days which only took 1 day to fix in all I then noticed that my door wasn't closing right and saw they failed to install a rubber seal and had to visit again only to deal with an inexperience excuse giving young guy instead of helping solve the problem Lastly my auto window never was properly repair and only advised me to take issues to dealership mind you I had no issues prior to my repairs in all customer service was minimal until my patience ran out and I had to act an ass Really not trustworthy in owning there mistakes Definitely not returning left with more issues than i came with

liljedi

★★☆☆☆

7 years ago

went to get rivet nuts installed on a friday. they said it would be $60 for 6 to be installed(fairly easy if you have the tool). I was told he had the tool at home and i could come in monday for it. i emphasized the size needed and he assured me multiple times he had it. i show up monday morning and they tell me to pull my car in, as i pull up the office guy says "the body guy doesnt have your part" and left me sitting at the entrance. i get not having the part but calling me any time before that would've been nice, or the actual body guy talking to me and apologizing wouldve been nice. 2 stars for the price they wouldve charged me.

Diana Torres

★★★★★

7 years ago

I came in for an estimate and ended up leaving my car when I came today they left my car brand new. It was like the accident never happened. Price was good. I truly recommend this body shop.

Peggy

★★★★★

9 months ago

I had a headlight out and they replaced the bulb and tightened the connection for free.