Google Reviews
Thomas Boragno
★★★★★
2 months ago
Unbelievable fantastic, over the top experience at McKenna Audi. Yoshin was so nice…she had a big red bow on the car waiting for us when we arrived….posted great pictures of us and the car on social media. A truly pleasurable experience. The general manager, Dalius is an outstanding individual who made the buying experience seamless. He stayed in contact with us before, during and after the sale to make sure all of our needs were met. The McKenna group has customer serve perfected. Thank you for a great experience.
Masha Kaznachey
★★★★★
3 months ago
Leasing my 2026 Audi S3 at McKenna Audi Norwalk was the kind of car-buying experience you hope for but rarely get, smooth, transparent, and genuinely enjoyable. Dalius, the GM, runs a tight ship, everything felt organized, efficient, and refreshingly straightforward. And Yoshin Lin was exceptional, knowledgeable, responsive, and actually listened to what I wanted instead of upselling me on things I didn’t need. The S3 itself is perfection, sporty, refined, and an absolute joy to drive, but what really stood out was how seamless the entire leasing process was. No games, no last minute surprises, just clear communication and great energy all around. If you’re considering an Audi, this is the team you want. McKenna Audi Norwalk made leasing an Audi S3 feel effortless and yes, I’d do it all over again.
Irene Mejia
★★★★★
a month ago
Thank you Fernando @ McKenna Audi! Fernando made my experience simple and fast. He is very knowledgeable and helpful and I’m so happy with my purchase.
jimmy juarez
★★★★★
Edited 5 months ago
The team at McKenna was exceptional! They really listened to what I wanted from my vehicle while also doing everything they could to keep me within my budget. My Q5 is the new love of my life. As a first time Audi buyer I will make sure to come back for my next upgrade!
Eyon Rivera
★
☆☆☆☆
2 months ago
McKenna Audi gave us one of the most disrespectful and unprofessional dealership experiences we’ve ever had. What makes it worse is that it started off great — the test drive was smooth, the vehicle walk-through was thorough, and everything initially felt professional and welcoming. The moment we sat down at the desk and the numbers came out, the entire attitude shifted. Both sales and finance staff became rude, condescending, and dismissive. We were spoken to as if we didn’t belong there, with comments implying we “don’t know what luxury is” and have never been in a luxury store before. To top it off, they actually used Ferrari as an example to explain “how luxury works” — which was not only arrogant but completely irrelevant considering we were shopping for an Audi. It felt less like a sales conversation and more like being talked down to by people trying to feel superior. They completely ignored what we clearly stated we did not want and instead tried to pressure us into buying something we were 100% not interested in, claiming it would “get our foot in the door for the future.” There was no effort to listen, no flexibility, and no respect. When we refused to be pushed into a deal we didn’t want, they made zero attempt to work with us, correct their behavior, or keep our business. Letting us walk out without hesitation said everything about how they value customers. If this is McKenna Audi’s idea of luxury, it’s embarrassing. Luxury isn’t talking down to people — it’s knowing how to treat them. McKenna Audi clearly doesn’t. HORRIBLE
Sonia Canchola
★★★★★
3 months ago
10/10 service. Each and every sales rep in there are truly there to make your day better. Friendly and helpful. I was able to get a same day appt with little to no wait time upon arrival. My loaner car was already waiting for me which was great especially during the morning rush. My car was out in a day with the repairs needed. Will definitely come back here again.
Eimi Morales
★★★★★
a month ago
We came in later at night to view a car last minute, my husband and I had visited various Audi dealers the past few weeks where we had no luck, nor did we experience very good customer service around LA. however Yoshin Lin, was very kind from a start and offered us great customer service despite the hour of day. She did her best to figure out how to help us.
Blanca Renovato
★
☆☆☆☆
3 months ago
I’m extremely disappointed with my experience at McKenna. About two months ago, I purchased a pre-owned Q3, and next week I’ll be taking it into the service center for the fourth time. Before buying the car, I asked the salesperson, Jonas, whether it was certified. He said no, explaining that they don’t certify cars because it costs money. At this point, I can’t help but feel that the lack of certification may have been related to issues they were already aware of. One of the major problems has been a sunroof leak. I called Jonas about it and never received a call back. I also reached out to the owner who claims customers can call or text him directly with any issues and after texting him for help, I never received a follow-up either. The whole experience has felt off from the beginning. I will not be buying a car here again. Audi Santa Monica has been a much better experience for me, with customer service and service advisors who genuinely care and don’t disappear after the sale. Buyer beware.
Justine Betts Tyler
★★★★★
3 months ago
My Service Advisor, Jorge was very nice and informative. He took more than enough time to explain the procedures that were performed on my vehicle. He was very patient and pleasant. He answered all of my questions and concerns. I have been to several Audi dealerships in the past 6 months and he is by far the best. If you need to take your vehicle in for service and are close to Audi McKenna Norwalk, please ask for Jorge. He is the best.
Jason Lopez
★★★★★
a month ago
Fernando was professional with fast communication. I would recommend Fernando and McKenna Audi!!!!! Very happy with my purchase
Breanna Cucarola
★★★★★
3 months ago
I could not recommend working with Dana Hall enough. He was patient, kind, thorough, and went over every detail and more with me. Buying a used car is an activity I think most people dread, Dana made it seamlessly pleasant. Highly recommend the dealership as well, each person I spoke with was professional and timely with their communication.
Tyra Torian
★★★★★
4 months ago
If you go to McKenna Audi in Norwalk for service ask for Allen Manuel in the Service Department! He will take excellent care of you. He has been taking care of me since 2023 and helped me better appreciate having an electric car. He’s always so accommodating and works with my busy work schedule. Extremely professional and makes Audi as a company look GREAT! Thanx Allen!!
steven nickens
★★★★★
Edited a year ago
I recently purchased an Audi E-Tron GT from McKenna Audi, and I cannot say enough great things about my experience with Lynn, my salesman. From the moment he reached out to me after I submitted a web inquiry, Lynn was professional, attentive, and completely no-pressure. He took the time to answer all of our questions, ensuring we fully understood every aspect of the vehicle and the deal. It was clear he genuinely cared about helping us get the best deal possible. What really stood out was Lynn's follow-up and his ability to go the extra mile. He engaged the General Manager, Dalius, who was equally fantastic to work with. Dalius was transparent about costs and worked with Lynn to ensure we got exactly what we wanted without any surprises. Their combined effort made the entire car-buying process smooth, stress-free, and enjoyable. If you’re considering a new Audi, I highly recommend working with Lynn and the team at McKenna Audi. Their professionalism, transparency, and dedication to customer satisfaction are unmatched. Thank you, Lynn, Dalius, and the entire team for helping us secure our dream car and for making the experience exceptional!
Dzmitry Mik
★
☆☆☆☆
Edited a year ago
One star for communication skills. One star for customer care. One star for wasting customer’s time. Five stars for showing how not to run a business/dealership. My recent experience with this dealership was deeply disappointing, primarily due to my interactions with the GM (Dalius Karuna). He came across as selfish and indifferent, reflecting poor leadership and an utter lack of customer focus. This lack of professionalism is undoubtedly costing the dealership both customers and revenue—especially in today’s slower market. What stood out most was the GM’s astonishing ability to alienate serious buyers, particularly cash buyers, while failing to sell the high-end vehicles the dealership prides itself on. If there’s one thing he excels at, it’s driving business away. Four years ago, I had a wonderful experience at McKenna BMW, which is why I made the long trip, expecting a similar level of service. Unfortunately, this visit fell far short of expectations. A word of advice to Danny McKenna: Your Audi dealership deserves a GM who represents your brand with professionalism, integrity, and a genuine commitment to customer satisfaction. It’s time to reconsider who’s leading this team.
George Saldana
★★★★★
4 months ago
Huge shoutout to my Audi service advisor, Juan. Dude is super attentive and always keeps me in the loop. I never have to guess what’s going on with my car — he explains everything in a way that actually makes sense. He’s easy to talk to, honest, and really makes the whole service process stress-free. You can tell he genuinely cares about helping people, not just getting the job done. If you go to McKenna Audi, ask for Juan. He’s seriously one of the best.
Hân Mai
★★★★★
2 months ago
Jorge's hospitality was outstanding! He ensured everything was quick, organized, and truly understood our needs. I wholeheartedly recommend reaching out to Jorge for any support at Audi McKenna – you won’t be disappointed!
Rolling Along
★★★★★
Edited 3 months ago
Writing another review for this dealership. This time I’m including David Ford in Service. He’s a great guy overall. Very helpful, giving such accuracy in all details. This time I used text and it was a good experience. He’s always a problem solver for me, along with Juan. Everything was awesome as usual. Love this dealership! Another review for McKenna Audi Service. I got great service today as always. Happy with everything. Love the team! Very professional and courteous. Very thorough with everything. Will always go there for my business.
Tony C Sanchez
★★★★★
5 months ago
This dealer is the best car buying experience I've had so far. Everyone here is so nice, they have a great inventory, and I was able to make a deal that worked for me. Shout out to Joshua for being awesome and making the buying process easy and positive. I wish I lived closer to the area so I could utilize their service department too. I'll be sure to reference McKenna for future purchases!
patty puntu
★★★★★
5 months ago
On the 30th of September , I visited Audi McKenna. Initially, I wasn’t planning to buy a car, but I decided to go in to see and test drive the cars. I ended up choosing the Audi Q6 e-tron. I was pleasantly surprised to find that I could make a deal. Danny, the manager was very friendly and made me feel like a good friend. Grayson, the salesperson, was also very nice. All the staff there were very friendly and welcoming. I was able to get a good deal on the car. Danny made this deal happen for me. I highly recommend this dealership to anyone who wants to buy a car. They are all very friendly and helpful. Thank you so much for your time and patience with the process.
