Auto Customs

jinggy

★☆☆☆☆

7 months ago

I usually go to a different shop but currently he's really busy and wasn't able to take my car for a wheel replacement. So, i looked up and saw Auto Customs. I thought to give it a try and see if they can do a simple job. But now i regret it so bad. They broke my lugnut key and didn't even put a complete set of lug nuts on my front wheels when i have extras in my car and now i have to fix it at home when they told me it's going to take them hours before they can remove it. When i'm not even a professional mechanic and I removed it in less than 25 mins. And the audacity to charge me for it as well is just insane. I brought my car to this shop well working and no problems. And now i have to fix the mess that they did. Which is going to cost me more money. I feel i got scammed by this shop. I don't usually write negative reviews. But this time i can't help it due to my frustration. I don't recommend this shop to anyone and i'm not going back as well. Lesson learned.

STeyed

★★★★★

7 years ago

These guys are awesome. Never felt pressured while shopping for rims, they were able to get me a set they don't usually carry, and customer service was just right. I don't think I'd buy rims and tires feom anyone else after. They just ruined it for everyone else!

John Kozuki

★★★★★

9 months ago

Holy cow, they went above and beyond. Made sure everything was working great. Answered all my questions that I had. Their work exemplary. Clean installation. Will be back if I ever need anything else taken care of. Recommend them highly. Extremely knowledgeable.

kimo Botelho

★★☆☆☆

a year ago

Went in to get some work done. They couldn't explain how they would charge for 3 hrs (150) an hour, work on installing a Tesla Deffuser. They said they would have to remove the rear bumper to do the job, hence the amount of time. I told them to Google the install. The install is less than 25 minutes. Had they known there are two plates on the rear bumper to be removed to install the wiring on the defusser they wouod have gotten my business. Instead they played koi and acted as if they didn't know to jack the price up for their service. How can a legit business in the line of work doing automotive installs not know a simple time allotment ? In my opinion, shady business practice. I've had it installed now with an electrician and it took 35 minutes from start to finish. Complete amature hour at this shop.

Jeremy M.

★★★★★

a year ago

I'm sure I was a very "low profile" customer for these guys. I just needed one rim replaced. I had the rim shipped straight to them, they contacted me when it arrived, made an appointment for the next day, and took care of me like I'd just spent $5000 when in reality it was less than $100. If I ever decide to get an entire set of new rims this is the only place on Oahu I'll consider.

Jason Keoni Wong

★★★★★

3 years ago

I've Been getting all of my tires from here for the past 8 years. For all of my trucks, work trucks, and personal Cars. Great service, excellent pricing, and they go the extra mile to make sure your happy on what you got! I recommend on going to the shop to see other services they have. The staff are well knowledge of a wide range of basic needs to custom automotive design and products. If they don't do certain specifications then they know the right people to go to and referrals to top notch places!

Kinsey Tsuruta

★★★★★

a year ago

These guys are the best! Easy to communicate with and always able to get the job done. Helped me out several times when I was in a bind. Highly recommend!

jameshyde022

★★★★★

3 years ago

The guys at Auto Customs are great. They did the job quickly and the price was affordable. They treated me with respect and courtesy the whole time. I highly recommend you visit the shop if you're in need of any of the services they provide.

Jason Deaton

★★★★★

a year ago

These guys are the best. Friendly service, and best prices I found, and really helped me meet a deadline for a show. So much appreciation. If you aren’t using AutoCustoms you a messing up

Chris Amendola

★★★★★

7 years ago

The guys at Auto customs took care of my tire swap needs. They were fast, on time , and reasonably priced. They handle all types of rims and tires so no need to worry about anything. Give Brandon or Jeff a call and make your appointment today

Jonathan St. Armour

★★★☆☆

10 years ago

This shop was a bit pricey for me. It cost $69 for parts and labor to replace a fog light bulb. The lights guy in the back, I think his name is Matt, was extremely nice and knowledgeable. However, the guys in the front office weren't too friendly to me and made me feel like it's because I didn't look like a local. The shop was a tight squeeze, but that's almost every place in Honolulu. I was extremely satisfied with the work that was done for me but was disappointed that there was no military discount. Overall, I would go back to get more work done on my cars.

Mack Hernandez

★★★★★

7 years ago

John and his crew are top-notch! They really know their tires and rims and able to accessorize your vehicle. We are fortunate to have someone so qualified to know how to take care of our vehicles and give our cars that Quality top of the line look. A-1

kyle chase

★☆☆☆☆

8 years ago

I set up an appointment to do some work on my car on a Saturday, however 2 days before I got a call saying my 25 year old sister had passed away. With everything going on I forgot to cancel the appointment. I got a call that Saturday from one of the employees asking where I was, I told him I was sorry I forgot to cancel the appointment and that I had to fly home for a couple weeks. Before I could fully explain the situation I was told I wasted 4 hours of their time and was hung up on. I will never recomended this shop for any auto work that my friends may need done. They were extremely unprofessional and rude.

Jon Rafeal

★★★★★

6 years ago

Really appreciate the time they spent to sit down with me and find the wheels I liked, comfortably with no pressure... Very communicative, to even last detail of what I wanted. Also took good care of my car while it was in there hands. Definitely a go to shop if your looking to upgrade.

Ronald Domenden

★★★★★

9 years ago

First off, if you want a fast overview of PROS and CONS for this shop skip to the bottom of this review. This was my first time to this shop and it won't be my last. I Came to this shop to have my own mud terrain tires installed. Mistakenly I had scheduled an appointment @ another shop to have my tires changed the day before. When I got to auto customs I spoke to the owner and to one of his guys Jeff. I told them I had called the day before and set an appointment with them @ 3 and that I talked to one of their employees but forgot his name. Well I wasn't on their appointment schedule so I thought that wasn't right. I drove all the way down from ewa to get to this place, just to find out my appointment wasn't set! 😡 They showed me their caller Id log of yesterday and asked me if my number was on the call list and it was not. After finally realizing that I came to the wrong shop ( *checked my call log on my phone and their number was not the number called the day before) I felt like a fool and apologized. They where cool about it and assured me that they wouldn't set an appointment for someone and not write it down because that wouldn't be right. Their work schedule for the day was loaded and I thought that they would tell me to just schedule an appointment for another time because there is no way they could accommodate me. But to my surprise Jeff told me that If I wanted to wait he could try to work me in to their tight schedule which they did. Although I had to wait 30 minutes due to other appointments they had me out of their @ 5. They did a clean and quality install of my m/t tires and I like the fact that they didn't rush it. They took the time to do the job well. I'm a mechanic by trade and you can see the proffesionalism and skill in little things like how they positioned and raised the truck on the lift, how they dismounted the old tires and mounted the new tires. To balance, They did a dynamic balance and used stick on weights which they hid behind the spokes where ever possible to make it less visible vs using the pound on style that clamps to the edge of the rim. They used electric impact wrenches to install the wheels and torqued them to factory specs. They even set the tires air pressure to the tire recommended specs. Let's put it this way, if I could of done it myself I would have done it the way they did it! And what I paid was less than what I expected considering the awesome job they did and the service I received. I highly recommend this shop to everyone. Go and see Jeff as he "will" take care of you and your ride. Major props to their technicians working behind the scenes. Your skills and proffesionalism is not going unnoticed. If you are looking for a place to really take care of your automotive wheels tires and accessories don't compromise. Make an appointment to see these guys, you'll be glad you did. There work speaks for themselves. PROS- - a.c. show room and lounge area - large lounge area with comfortable seating - excellent customer service - professional skilled techs - quality work - reasonable and competitive prices - helpful, knowledgeable and experienced staff. - good selection of rims, tires and all types of. automotive accessories. - If they don't have it They can order it - close to megs drive in.( good eats) CONS- - hard to see shop from the roadway(waikamilo)

Shawn Talaro

★★★★★

10 years ago

The professionals at Auto Customs are awesome! They are experts in understanding the correct size wheels and tires will fit for each vehicle and application, which give me peace of mind, knowing my BMW is in good hands. These guys also helped turn my Lamborghini Gallardo into a class winning vehicle at 3 consecutive car shows, I HIGHLY recommend them to anyone looking to modify their vehicle via wheels & tires, performance parts and/or accessories!!! A+++++

Gentry A. Formoso

★★★★★

9 years ago

I was badly in need of a tire. The sidewalls had bubbles upon bubbles. So I was looking for something, anything cheap new or used. I Google tires for sale in Honolulu. Auto Customs was the first to catch my eyes. Waikamilo just about a minute ride from my house. I asked if the have the size tire I needed and cheap if possible. Told me the price and I was sold. If you don't know Waikamilo or better yet Meg's Drive in then you may not find this place excellent staff, excellent service will recommend to all