Auto Hans European Car Repair

Robert Anon

★★★★★

a month ago

Just took my 2019 Mercedes S560 Coupe to Auto Hans for the very first time. It was previously serviced only at the dealership and frankly, I’ve had my fill of Park Place Motorcars in Dallas. Still, I was nervous taking it to an independent shop. Auto Hans replaced my front brake pads and rotors, installed a new battery using all OEM parts and discovered a leak in the coolant reservoir, necessitating replacement. The work was impeccable and trust me, I have extremely high standards. They furnished a loaner and returned the car to me in spotless condition…even the engine compartment was spotless. And if that’s not enough, they applied tire shine as well. This experience exceeded my expectations and they can expect to have my repeat business going forward. Pricing is fair and laid out perfectly. Well done Alex and your entire team.

Paulette Hooker

★★★★★

3 months ago

The customer service is genuine and the mechanics are very knowledgeable and know exactly what they are doing. Auto Hans have been incredibly thorough in working on my car and very clear in communicating the work that needs to be done versus things I should keep an eye on. I wouldn't hesitate to recommend Auto Hans to anyone looking to have work done on their car.

Bryan Haislip

★★★★★

4 months ago

I’ve been bringing my vehicles to Auto Hans for years, and they always deliver top-tier service. The team is professional, knowledgeable, and genuinely cares about doing things the right way. Even when unexpected issues come up, they communicate clearly and make sure everything is handled properly. Alex, Josh, Russell and the rest of the crew consistently go above and beyond, which is why I trust them with my Jeep and everything else. Highly recommend Auto Hans if you want a mechanic you can rely on long-term.

cynthia ely

★★★★★

5 months ago

Alex and Josh were wonderful. From the moment I called and let them know my issue until I picked up my repaired car. They were thorough and patient. I will always bring my car to them for service vs going to the dealership . I highly recommend them. A friend of mine referred me to them. Best decision I ever made,

Mary McKay

★★★★★

a month ago

I am a 70 year old single woman with an older BMW Ladies here is a safe place that when Alex sees you coming he says "Let me help you keep your car running for many more years without you being stranded!" he never really said that but that's how he made me feel 13 years ago and my BMW is still purring! Mary McKay

Fred Hudspeth

★★★★★

11 months ago

Bottom line up front: Alex/owner- Auto Hans/Dallas earned my confidence/respect as the premier service center for highly complex problems I may have in the future my now collectible 1990 Mercedes Benz 560 SEC (W126 chassis). Details: (for owners who may be interested) I unwittingly used ethanol-spiked fuel when federally mandated in 2005 in my 1990 Mercedes Benz 560 SEC. (bought it new and have personally maintained it as a correct original, now with about 45K mi.). As a degreed engineer/DIY automotive hobbyist, I began to attempt to fix the "ravages of time" on the fuel system. Try as I did in restoring the fuel system (including having the fuel distributor refurbished and matching a new electro hydraulic actuator to it), I was unable tune the system to its original performance without an expensive array of diagnostic tools. As a member of the Mercedes Benz N. Texas owners club, I learned that Alex, owner of Auto Hans had experience servicing the fuel systems of high-end Euro products of 30-40 years ago. In Dec. '24, I tuned the car over to him to restore the car to its original performance - and he did! Throughout the time he was working on it, he kept me posted via text of his findings and planned way forward. I most appreciated his candor/straight talk with me. If I should encounter a problem with the car in the future as complex as this one was, I will turn it over to him far sooner than I did this time

Vic Hogue

★★★★★

2 years ago

I've lived in Addison for over 23 years. I owned a couple of BMWs and a Mercedes. Now currently I own a BMW 650i Twin Turbo. When my engine light came on, I never hesitated where I would take it to get the best honest assessment. Hans and his brother Alex always provide the only service I trust. Hans provided me with a loaner car and when they were finished with my car, it was cleaned inside and out ready for pickup. Thanks, guys for you're expert assessment and repairs.

Kevin Stahler

★★★★★

10 months ago

I recently brought my BMW to Auto Hans for repairs and overall had a decent experience. I fully understand that owning and servicing a BMW comes with higher costs—parts that might be $8 elsewhere (or online) are often $20 here, and labor rates can rival those of highly paid professionals. That’s all part of the territory with a German vehicle, and I respect that. What did leave me a bit uncertain, though, was the labor charge. The actual time spent on the repair seemed noticeably less than what was billed. I checked in on the progress a few times and only ever saw one technician working on the car, yet the final invoice reflected significantly more labor time—about 50% more than what I personally observed. Of course, it’s possible there was some behind-the-scenes work or an apprentice helping out that I didn’t see, but it raised a flag for me. I’d recommend being mindful of labor time charges. Just something to be aware of. Update: They just called me back and, to their credit, refunded the questionable labor charge as a goodwill gesture. I really appreciate that level of customer service—it shows they’re listening and care about doing right by their clients. Also worth noting: I was on a tight schedule, and they got the car ready just in time for my next appointment, which I’m grateful for. All in all, I’m happy again and will look forward to my next visit—with a watchful eye, of course 😉. Thanks to the team at Hans Auto for making it right.

John Alvarado

★★★★★

3 months ago

Convenient location. Very good communication from scheduling to status reports. Good, comprehensive inspection and documentation with pictures. Pricing was not much different than dealer repair pricing.

ZG DJLAMBOW

★★★★★

5 months ago

Absolutely hands down the best services in town. This shop will be straight and forward about the care of your car and current condition of your car. The staff is very cool about the whole process of repairing your car, hands down great people.

Eric Dion

★★★★★

7 years ago

Recently, I purchased a Mercedes S63 AMG from Auto Hans. This was smoothest purchase experience ever. Alex told me that it was in perfect condition and that is no exaggeration. Normally, I would be rather nervous about buying a seven year old car. But, because the trust they earned through years of excellent service, I did not hesitate to buy this masterpiece. The deal we struck on the purchase and trade in of my old vehicle was very fair. There was no sales nonsense like I have experienced elsewhere. Just a fair, honest, and easy transaction. I am so delighted with this car and my continuing relationship with Auto Hans.

a “acd” d

★★★★★

7 years ago

I'm so impressed with the service and work, that this review is the ONLY google review request that I've done or will do. But for Hans and Alex, I make an exception. After 22 years of ownership I thought my Benz was headed for the big scrapyard in the sky...Nope, Alex jumped on it and quickly diagnosed and fixed the problems. These folks spend many hours training and studying the art and science of automotive repair. If you are serious about vehicle ownership, look no further. Honest pricing, great service and most of all, you can trust them to shoot straight and do the job correctly. This is the only place and the only folks I'll trust my Mercedes to. You should do the same.

Farley Philogene

★★★★★

8 months ago

I'm from NY so i have had no connects down here for great service on my BMW until I found Auto Hans. These guys are great! provided great service plus guidance on future projects. They have definitely made me a customer for life.

Holly Graham

★★★★★

7 months ago

This was my first time taking my car to Auto Hans and I had a wonderful experience! They have a friendly staff and great customer service. They also were able to repair my car quickly. I will definitely be back!

Todd Brewer

★★★★★

Edited 10 months ago

Awesome job , I enjoyed the smooth ride back to Houston in my Classic 560SL. I have a few more things to do before my trip to California. Thanks for taking good care of Cleopatra.

Gene Bennett

★★★★★

Edited a year ago

Alex and his team did a fabulous job with my classic Mercedes! He kept me advised every step of the way and went out of his way to make sure everything was correct for the year model. As I am a member of MBCA NTX his shop was highly recommended by many other in our club. I would recommend Auto Hans for all your German car needs.

Taylor Tillery, DVM

★★★★★

a year ago

I have owned a 1982 Mercedes 380 Sl for the last 24 years. I have been in an out of lots of DFW Mercedes shops both expensive and more affordable that either didn’t want to work on this car or really didn’t know how to work on this car. (Or both). I have been in search of a DFW shop to get it running flawlessly. Well this is the spot. PS. Ignore that photoshopped stuff on social media and find a shop that has solid mechanics. About the shop: Communication is solid. They gave me an estimate. (It wasn’t inexpensive… but it wasn’t anymore unreasonable than other Mercedes shops. I believe talented folks should get paid for their time and these folks went over and above.) They work fast. *Most importantly these folks know how to actually repair these cars in DFW. I won’t be visiting the many other shops around DFW that don’t or shouldn’t touch cars like this. This definitely wasn’t a low cost venture. However, I know if I would have started here we would have been much more satisfied and saved funds on incorrect work. Having a shop finally come through and make this old car purr with the necessary repairs is priceless to me and left me smiling the entire drive home! The only reason I am taking the time to write this review is to help other Mercedes owners that might want repairs on their old SL done correctly find the correct and best shop to do the work correctly!