About Business
Residents of Addison, TX, Carrollton have long trusted Caliber Collision for their expert Car Repair needs. Whether you need assistance with Auto body shop, Auto bodywork mechanic, Auto dent removal service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.6/5 rating with 238 reviews. Throughout Carrollton, and particularly in Addison, TX, Caliber Collision is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Caliber Collision for any Car Repair inquiries or to schedule a visit to their Addison, TX facility.
Google Reviews
Josh Ford
★★★★★
4 years ago
Awesome work from Sunny Vongphakdy & Korey Voss; great assets to Caliber Collision and did a fantastic job with their work on my Kia Optima. Here are some before and after pictures to show P.S. They do great detailing after too😬💪🏾
MGRaider
★★★★★
6 months ago
I had an unfortunate accident in my Sienna a couple of weeks ago. My insurance company recommended this shop and the person that handled my repairs was Kelsea (I verified the spelling because I wanted to ensure she gets credit for this), she was attentive from the day I got the estimate to final repairs. My family uses this van to feed the homeless every other weekend or at least once a month so even though we don’t use it everyday, we do need it. My concerns were addressed immediately and Kelsea kept me informed throughout the entire process even when they were just waiting on parts. The atmosphere in this shop is blessed as soon as you walk in, Diana that works at the front desk greets you with a big smile and it was a seamless hand off to Kelsea who stopped her conversation with another employee to come introduce herself. It was red carpet treatment and since I’m a little shy I was a little beside myself. I don’t usually tell shops that I grew up in the automotive industry, because I want an unbiased treatment and by far this shop not only executes great quality service but the repairs were beautiful and the van was sooooo clean when I got it back! May they stay blessed and thank you Diana, Kelsea and their team for getting our van back to us in time for us to bless those in need.
Cheylan Hayatu
★★
☆☆☆
a year ago
I took my car into Caliber Collision for diagnostic and repair back on 2/28 after being rear ended while stopped at a red light. The other driver’s auto insurance sent me a list of repair shops to choose from and I picked this one out of convenience. I mentioned to the service member that I had been hearing a loud rattling noise following the rear impact and was told my vehicle would be thoroughly checked. Since my rear bumper was bent beyond repair, it ended up having to be replaced. Upon picking my car up at least a couple of weeks later, I noticed that my car was still making a loud rattling sound and brought this to the attention of the service member once again. His response was that the noise was not related to the accident and just “normal wear and tear.” This was the answer despite me never hearing the sound before rear impact. I also had to ask that my tire air be filled prior to me pulling off the lot, as my tire pressure warning light was clearly showing on the dashboard — not such a big deal, but a common courtesy anyway. Well, I became due for an oil change and routine maintenance. So I took my car to be serviced by a local Honda mechanic and mentioned to him also about the loud rattling noise. I had been worried all this time about driving my car too much, as I still hadn’t been given any logical explanation for the awful noise and my concerns had previously been brushed off. Within a couple hours of dropping my car off for regular maintenance, I was finally given an answer to my question. After thoroughly inspecting my car, the mechanic informed me that the exhaust pipe connected to my muffler had been bent as a result of heavy impact and was rubbing against the floor heat shield causing the loud rattling noise. He recommended that I take my vehicle into a muffler repair shop, as he did not have the welding capabilities to fix the issue in his own shop. Furthermore, he informed me that these pipes do NOT bend as a result of normal wear and tear. They can only be bent as a result of impact. In addition to that, he informed me of some fluid leaking from a hole in rusty parts (unrelated to the accident). I have reached back out to the original insurance claim adjuster in an attempt to reopen the claim for repairs. I am not happy that my car was not serviced and repaired properly the first time it was brought to Caliber Collision. I specifically asked about the rattling noise both before and after my bumper was replaced. I would like to have known about all damages to my vehicle — not just the external damage that could be seen with the naked eye — even if that meant me paying out of pocket for those items unrelated to the accident. It is a huge inconvenience having to try reopening a claim and anticipating more time awaiting repairs. All of this could have been resolved back in March had more care been given.
Camilla Prater
★★★★★
a month ago
Highly recommend this location for your repair needs. The entire staff was friendly and informative, especially Payton. Thank you for a positive experience.
Angela Bolton
★★★★★
2 years ago
I would like to Thank Edwin Herrera for assisting me in getting Princess my 2019 Honda Accord restored back to beauty. This location has a great team over there.From the time of meeting Vivian to getting to work with Edwin and his great professionalism, I was never disappointed. Thank you guys for making my process smooth. Keep up the great work…..,
Sydney Cazares
★★★★★
9 months ago
I’m so grateful for the amazing job they did on my car after a motor vehicle collision. They handled everything directly with my insurance, which took a huge weight off my shoulders. The repairs came out beautifully my car looks brand new! I was kept informed every step of the way, and the communication throughout the process was excellent. Highly recommend!
Michael Price
★
☆☆☆☆
2 years ago
AVOID THIS PLACE LIKE THE PLAGUE! They totally botched the paint job on my rear bumper. When you look at the pictures it's blatantly obvious what they did. I had an OEM Rear Bumper Applique on the top of the bumper. They appear to have used a pry tool to remove it which left over a dozen 1/2 - 1 inch deep cuts all over the bumper. Instead of fixing this, they just spray painted right over it hoping I wouldn't notice, and they never replaced the rear bumper applique. There was also visible signs of dried paint drips all over the place. Then, they warped my interior trunk carpet lining, and didn't even try to hide it. They also left old screws sitting in the trunk. They also used old screws to reinstall the interior carpet lining, but then fraudulently billed my insurance company for new parts. I ended up having to go to another auto body shop (Carstar MVP) which did an AMAZING job!!! Beyond the aforementioned, their service advisors are also lazy and impossible to get a hold of. They're never there when you call, and they never call back!!! They need to fire EVERYONE who works here and go back to start!!! My car was sitting in 2 auto body shops for over a month for a minor side swipe because of these idiots, and my TERRIBLE insurance company (State Farm) practically took their side because they're a big chain auto body shop. State Farm practically treated me like a criminal for demanding my car be taken to another shop. I went through 3 rounds of in-person claims adjuster visits that added an entire month to the process. Avoid Caliber Collision and State Farm!!!
Edith G
★★★★★
7 months ago
Great Service!!!!! I had my vehicle repairs done at another Caliber Collision location, but Caliber Addison still took care of me under warranty. Even though they weren't the original shop, they handled everything quickly and professionally. Great customer service—I really appreciate their help!
Clarissa Middleton
★
☆☆☆☆
6 months ago
If you are a woman who will be taking your vehicle to the shop alone, do not come here. I had an appointment for an estimate on repairs after an accident my husband was in, the shop was recommended through my insurance, USAA. Preston, the employee who was supposed to help me was outright rude. I was obviously confused as to what the appointment was supposed to entail, but instead of informing me he spent 10 minutes arguing with me.. saying that I must be lying about the damage because it was impossible how I explained, telling me to call my husband.. to which I told him my he was at work, hence me being here, & reiterated I wasn’t in the vehicle when the accident occurred & that my insurance agent knew what happened & has already spoken with my husband. I told him that my husband himself filled out the form explaining the damages/what happened. He kept insinuating I was some sort of insurance scammer/liar, said that my insurance agent didn’t know either because “he wasn’t in the car either.” Kept saying they “couldn’t and wouldn’t fix any previous damage” even though I stated each time that I hadn’t mentioned any and there is none! It was all very combative and felt very offensive and condescending. After calling my insurance agent, Diego (who is fantastic), Diego called Preston & I suddenly got the estimate I needed. When Preston came to give me the estimate, I told him I had Diego on speaker phone, his tone was very kind all of the sudden. Probably because there was a male around now.. Diego told me that my husband & I could take our business elsewhere which we will obviously be doing.
Kamaca Genous
★★★★★
6 months ago
I couldn’t be happier with my experience at Caliber Collision! I brought in my Chevrolet Blazer after it needed work, and the team went above and beyond to make sure everything was done right. Special shoutout to Mark, who took the time to explain everything and kept me updated throughout the process, and to Diana at the front desk, who was so friendly and welcoming. They both made the whole experience smooth and stress-free. When I picked up my Blazer, I was blown away—the repair work was flawless, the paint matched perfectly, and the car looked brand new. It’s rare to find a shop that combines top-notch quality with excellent customer service, but Caliber Collision truly delivered. If you’re looking for a place that treats you with respect and makes your vehicle look better than ever, I highly recommend Caliber Collision. Thank you, Mark and Diana, for taking such great care of me and my Blazer! 🚙✨
Alan Ngo
★★★★★
3 months ago
Peyton did a great job. Smooth seamless and fast repair on my Elantra N. Great communication too. Quality work and they also detailed my car!
Troy Depue
★★★★★
5 months ago
I took a work vehicle in that had some unknown road substance on it. We could not get it off. Turns out it was a concrete/road construction stuff that had to be sanded off. The EXPERTS here at Caliber were able to gently, and I mean expertly and gently, sand it and buff it off WITHOUT damaging the paint. How? I truly do not know but they did. And they went above and beyond in their customer service several times over. Kelsey (I hope I am spelling it correctly) was truly great. Highly recommend
Caitlin Tyner
★
☆☆☆☆
Edited 11 months ago
I want to start this review off prefacing that I won’t leave a bad review unless I’m highly displeased. Unfortunately, that would be an extreme understatement. I recently took my car in for damage and the crew here told me I HAD to use salvage parts.. fine. I come to pick my car up and there was no mention of my window being completely damaged from them disassembling the door. I pointed this out and they took it across the street and called me within 2 hours telling me it was ready for pickup. Upon inspection, it was a totally different tint color on that one window and it was bubbling.. I was told to wait 24 hours and I’d see improvements. The paint is also a complete mess with thicker spots, buff marks and scuffs. I’ve called to get this rectified and the receptionist has been nothing but rude on the phone but also in person. I do not recommend this place to anyone who values their vehicle.
Dee Anne Meece
★★★★★
3 months ago
Caliber collision in Addison did an amazing job on my car repairs. Every single person that I dealt with was professional, articulate, and informative. I am very Impressed with the professional culture that they exhibit. I recommend caliber collision to anyone needing car repairs.
Ripari
★★★★★
6 months ago
Came in for my 2020 Kicks because a shopping cart rammed into my driver door. Diana was very sweet and caring when I walked in. Kelsea was my estimator and walked me through the process of filing an insurance claim since this was my first incident needing a body shop. They were both very patient and kind. My car looks better than when I first bought it. They even took the time to buff a few things I had been concerned about but never brought up! I've already recommended them to my friends and family.
Kyle Andrews
★★★★★
9 months ago
Both of my vehicles have been through this location, ironically, both after being hit while waiting in the school pickup line by careless drivers. This location is great at keeping you updated and has consistently brought our vehicles up to my fairly high standards. Pic included of my truck after a recent run in with a day care bus... Thanks Caliber!
Marshala Calhoun
★★★★★
2 months ago
I had an outstanding experience at Caliber Collision, and a huge part of that was thanks to Kelsea, my service advisor. From start to finish, Kelsea was professional, knowledgeable, and incredibly communicative. She kept me informed every step of the process, answered all my questions promptly, and genuinely made me feel like my vehicle and my time mattered. What could have been a stressful experience turned into a smooth and reassuring one because of her attention to detail and customer care. I truly appreciate her dedication and would highly recommend Caliber Collision—especially if you get the chance to work with Kelsea!
Kodi Williams
★★★★★
a month ago
Came in without any scheduled appointment and worked with Peyton. The experience was amazing - he was so knowledgeable and did all he could to help me. I dont have car body damage issues often but you better believe whenever I do this is the business I will be coming to and I will specifically ask for Peyton. Highly recommend to anyone needing some body repairs!
Edward and Elaine Johnson
★★★★★
2 months ago
Customer Service of those doing the work was exceptional. It took longer than estimated to finish the work, but I was kept updated the whole time with reasonable explanation.
K D (k9gears)
★★★★★
a month ago
Great experience with Caliber. Best service and repairs ever. Been to many collision shops over the years, by far this location and advisor was professional and friendly. Highly recommend to all. This is the only goto location Ill go again if needed.
