About Business
Auto Haus - Auto Repair & Restoration brings expert Car Repair solutions to the local community in Salem, MA, Lynn. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Salem, MA appreciate their attention to detail, leading to a consistent 4.7/5 rating from 41 reviewers. By focusing on the specific requirements of the Salem, MA area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Salem, MA and beyond.
Google Reviews
Francesca Ernst
★★★★★
3 years ago
If you have a VW then this is the place to go. Honest, quick, and reasonable rates. Excellent service!
Josh Lewis
★★★★★
Edited 3 years ago
Fantastic work. Quick, accurate and reasonably priced. Thank you for taking care of my car so well. Highly recommend
Garrett Pembroke
★★★★★
5 years ago
Great garage...Jimmy is super fair and knows his stuff. His VW knowledge is ridiculous... I am only sorry I did not find them sooner.
Tim Conlon
★★★★★
2 years ago
Trustworthy and reliable are words I would use to describe Auto Haus. So blessed to have such honest mechanics nearby.
Steve Lepke
★★★★
☆
2 years ago
Excelent skills and knowledge about vws and foreign cars Very resonable cost General apperance ofshop and yard a little messey but dont let that discourage you They are straight foward communicators
Matt Mahowald
★★★★★
3 years ago
Helped me out in a pinch. Had planned to swap my own transmission fluid/filter/pan but couldn’t do it myself. They did it without issue at a reasonable rate. Really happy with job.
Douglas Bowker
★★★★★
8 years ago
We've been bringing our two cars (VW Passat Wagon and Audi S4) for at least the last 6-8 years and have had nothing but good service. These guys are a TRUE no nonsense, old school German/European auto repair shop that we have depended on for regular checkups as well as repairs. What I really appreciate about shops like this one is that they will strive to give you a true, honest assessment regarding problems they might find- AND options for you to consider. Those options may be repair, replace (or replace with used parts) or let the problem go for the time being. Of course, some issues you really don't want to let go, especially if they could lead to something worse, and they'll let you know if that's the case too. This level of honestly has saved us many hundreds of dollars over the years for sure! On the other hand, if it's really a minor issue you absolutely will not be feeling any pressure to address it, unlike almost ALL dealerships. These guys also will take the time to actually explain the nature of the problem (if you are a more technically-minded individual who likes to know, which I am) and show how this or that part failed, or was worn out.
Brian Taylor
★★★★★
6 years ago
Auto Haus to great care of my VW Jetta! I was amazed at both the quality and speed of service. All for a fare price. If you have a VW in the North Shore, take it here.
Marian Bull
★★★★★
5 years ago
can’t say enough good things about jim & autohaus. he’s thorough and reliable and explained everything very clearly when i got a prepurchase inspection with him in the midst of a particularly horrific used-car-buying process. highly recommend for anyone buying a used car. will definitely be back.
Alfredo Olguin
★★★★★
4 years ago
I came here to get my 69 vw bug ball joints replaced. Brought the pieces to the shop and installed them at my home. I had worked with cars for a while as a hobby, they did a good job on my Jim and team will take care of your vehicle.
Dominic Mastrangelo
★★★★★
2 years ago
I couldn't be more satisfied with the work these guys did on my car, I wish I knew about them sooner! I was kept in the loop at every stage. The work completed in a very timely manner, and for a very reasonable price; all things considered it being an Audi. I will be back for sure.
John F Howard
★★★★
☆
2 years ago
My wife was driving our 2015 VW Golf Sportwagen when it suddenly stopped. Would not go into second gear (yes, it's a 6 spd manual). clutch was done, after 120,000+miles. We were leaving for Christmas with family in Germany. When we got back, the clutch repair was done, and we saved a lot over the dealer estimate. This was the first mechanical repair to the car since it was new, other than some emission work in response to the diesel scandal, which cost nothing. it's been working flawlessly for three months.
Brian Cacchiotti
★★★★★
Edited 3 years ago
Jim and Brian really know their craft well and will go out of their way to make sure your car is in the best shape possible. Always courteous and reasonably priced. If you have any type of car they will take care of you, but if you drive a VW, and don't have Auto Haus service your car... You're making a costly mistake!
Karl Schroen
★
☆☆☆☆
3 years ago
This shop purchased a used part from me that was very clearly advertised as untested with no guarantee or warranty for what I assume was a repair on a customers vehicle. The part, a 30 year old instrument cluster, did not function fully which is not all too surprising given the age and nearly 200k miles of use and they requested a refund. Again, the ad states that I do not accept returns so I declined to accept the return and they left me negative feedback. I would not trust a shop that purchases cheap unknown parts online to repair customer vehicles. They should have had the original part repaired or spent more on one that was guaranteed to function fully, that is what a professional repair shops would have done.
Stephen Cruse
★★★★★
4 years ago
I went to Auto Haus for all my Volkswagen repairs. Unfortunately I moved away from the area. Jim and crew are amazing. Great job always and makes the customer feel welcome. You can appreciate and tell that Auto Haus is very knowledgeable and very passionate about what they do. If I ever move back to the area, Auto Haus will be my go to again.
Grace Alessi
★★★★★
3 years ago
I was so grateful when my boyfriend recommended Auto Haus for my car repair needs. I needed to get my car mirror replaced in a pinch and Auto Haus was the perfect place to get this done. I was beyond impressed with the service I received there; everyone greeted me with a smile and attentive questions about how they could help me. I was fortunate to work with one of their expert mechanics, Paulo who is nothing short of a gift from God. He is honest, trustworthy, thorough, talented, and just so pleasant and kind. He truly cares about making sure everyone's car gets the best possible care at the most affordable price (he even helped me talk to my car insurance company because he is also an assessor which is invaluable!). He will only suggest things that absolutely needs to be done and will work within your budget to the best of his ability. I so appreciate mechanics like Paulo as someone who does not know much about cars; it means the world to me to know there are mechanics out there who do not exploit people's ignorance about cars. I referred my sister to him as well and she had nothing but laudatory things to say about him. The fact that I can confidently and enthusiastically recommend Auto Haus and Paulo for her car needs speaks volumes about just how remarkable they are. Thank you so much for the exceptional customer service and for being my go to for car repair needs. I don't care where in MA I live, I will not go anywhere else!
garrett pembroke
★★★★★
3 years ago
Jimmy and Paul are awesome. Have had our bus now for 10 years plus and these guys are more knowledgeable then anyone i have had work on it. Very reasonable. Would not consider going anywhere else.
Melissa Stearns
★★★★★
a year ago
For months I had an issue with my car that made it unsafe to drive with a baby, and had taken it to several mechanics who could not identify the cause. I was giving up on finding a fix, but was finally referred to Auto Haus by another mechanic with great reviews in Beverly after explaining the issue to him. He told me Auto Haus had top knowledge of Volkswagens, and I have to agree. Within hours of dropping my car off they identified the issue, explained it to me so that it made sense, ordered the parts to fix and completed the repairs the following Monday. The repeat issue has not happened since. More than happy and relieved to trust my car again. Thank you so much for the great and honest work!!
Mike Fratus
★★★★★
8 months ago
I dont ever leave reviews, however I am very grateful for Jim at Auto Haus. My mk7 Golf was overheating and I had my car towed to him for a second opinion after another shop a few towns over left me with a sour taste in my mouth. This other big shiny garage tried to take me to the cleaners, while Jim and his humble shop didn't BS me and treated me fairly and with respect. Figures. Jim got me back on the road quickly and at a better price than any one else had quoted me. He never tried to upsell me, in fact he did just the opposite. He ensured I wasn't spending money on any repairs that were unwarranted. Communication was easy and the experience overall was not just a pleasure but actually felt like a huge relief. This is the only place I will be bringing my VW from now on. My faith in volkswagens and humanity is restored. VW or otherwise, I would recommend anyone in the area bring their vehicle to this honest shop. Thanks, Jim. I'll be back.
Caroline Giegerich
★★★★★
4 months ago
I am up visiting a friend in Salem, MA and on the drive up here started to hear a terrible wining sound from the front driver side wheel. I called Jim on my way up and he was so friendly and immediately put me at ease. I visited Auto Haus the next morning and after waiting a short period of time, they put the car up, took a quick look, and bent the brake dust shield quickly back into place. So easy breezy! He also told me all about the history of Salem while I waited. If I lived here, this would absolutely be my go-to spot.
